User`s manual

Preliminary
Genie Monochrome Series-GigE Vision Camera Troubleshooting • 103
Troubleshooting
Overview
In rare cases an installation may fail or there are problems in controlling and using the Genie camera.
This section highlights issues or conditions which may cause installation problems.
Installation Issues
This section considers issues with network parameters and Windows Firewall.
Verifying Network Parameters
DALSA provides the Network Configuration tool to verify and configure network devices and the
Genie network parameters. See section "
Network Configuration Tool" on page 77 if there were any
problems with the automatic Genie software installation.
Disabling Windows Firewall
Connecting the Genie camera to a system running a firewall would require careful planning of the
camera IP and the ports used by the streaming video and messaging. In general, the Genie camera is
installed in a private network or within a corporate network with an external firewall. In both these
cases, the host system that the Genie connects to does not need to run a firewall, therefore eliminating
installation issues.
The Network Configuration tool automatically adds the Sapera GigE Server in the list of Exceptions of
the Windows firewall. Therefore, in most situations, you don’t have to take any special precaution to
have the Genie run through the firewall.
The following figure shows how to turn off the Windows XP firewall when the computer is behind a
corporate network firewall. Run the Windows firewall application from the start menu Start ●
Settings ● Control Panel ● Windows Firewall. If the host computer is running a firewall from a
third party, review the program's documentation to disable its execution.