User`s manual

Preliminary
106 • Troubleshooting Genie Monochrome Series-GigE Vision Camera
• Check the Ethernet status LEDs on the Genie RJ45 connector. The network speed indicator
should show the expect connection speed and the activity LED should flash with network
messages.
• Verify that the Ethernet cable is CAT5e or CAT6.
• See "
RJ45 LAN Ethernet Connector Details" on page 94 RJ45 LAN Ethernet Connector Details
for more information on the Ethernet connection status LEDs.
• The Genie camera status LED, when connected and assigned an IP address will light steady blue.
See "
Camera Status LED" on page 94 for details on all camera states indicated by the LED.
• When using a VLAN Ethernet switch, the Genie and controlling computer must be on the same
subnet. See "
Using Genie with a VLAN Ethernet Switch" on page 18.
• Run the Sapera Log Viewer: Start•Programs•DALSA•Sapera LT•Tools•Log Viewer. Start the
Genie acquisition program, such as CamExpert. There should not be any "packet resend"
messages, else this indicates a control or video transmission problem due to poor connections or
extremely high EMI environments.
Streaming Video (grab) Issues
When using CamExpert to test a Genie installation, there are no obvious installation problems but
when Grab is clicked in CamExpert, a grab failure occurs. The grab remains black and an Abort
message is displayed.
• Typically this problem occurs when the video stream is blocked by a third-party firewall program.
Configure the firewall to pass GigE Vision applications.
Ethernet Switch Issues
An Ethernet switch usually works transparently and presents no problems. Review the following list
when troubleshooting switch issues.
• Is the Ethernet switch powered on.
• Are all ports used configured as active; not disabled.
• Are any ports used configured for low speed (10 or 100 Mbps) only.
• Verify the Ethernet cabling. Poor cables will cause connections to auto-configure at lower
speeds.
• When using a VLAN Ethernet switch, confirm that the Genie and controlling computer are on
the same VLAN group.
• When using a chain of switches, ensure that inter-switch connection speeds are the same
(1000 Mbps).