User`s manual

Spyder 3 CL User's Manual PRELIMINARY 41
DALSA 03-032-20008-03
6.3 Product Support
If there is a problem with your camera, collect the following data about your application
and situation and call your DALSA representative.
Note: You may also want to photocopy this page to fax to DALSA.
Customer name
Organization name
Customer phone number
fax number
email
Complete Product Model
Number
(e.g. S3-10-01k40-00-R...)
Complete Serial Number
Your DALSA Agent or Dealer
Acquisition System hardware
(frame grabber, host computer,
light sources, etc.)
Power supply setting and
current draw
Pixel rate used
Control signals used in your
application, and their frequency
or state (if applicable)
 EXSYNC  BIN
 LVDS/TTL  Other _______
Results when you run an error
report
please attach text received from the camera after initiating
an error report
Detailed description of problem
encountered.
please attach description with as much detail as appropriate
In addition to your local DALSA representative, you may need to call DALSA Technical
Sales Support:
North America Europe Asia
Voice:
519-886-6000 [phone]-886-6000
Fax:
519-886-8023 [phone]-886-8023
Email:
[e-mail] [e-mail] [e-mail]