Warranty

DALTILE® 1-YEAR LIMITED WARRANTY
Dal-Tile Corporation warrants that manufactured products
will be free from defect for a period of one-year from
date of purchase. Defect is defined as a shortfall in the
product to perform to Dal-Tile specifications as disclosed
in product literature, within industry allowable tolerances
as set forth in standard, national industry protocols. This
one-year express warranty is the sole warranty extended
and replaces any statutory warranties to the maximum
extent allowable by law. Customer misuse including
negligence, physical, or chemical abuse is not covered
by this warranty. Installation defects are not covered
by this warranty. All warranty claims must be reported
immediately. Failure to report any warranty claim within 30
days of defect discovery will void this warranty. All products
must be inspected prior to installation. Visual defects or
nonconformities apparent prior to installation voids this
warranty.
Tile is subject to variation in technical specifications,
including COF, due to inherent variability in the raw
materials and production process. Express technical
specifications are not guarantees of minimum or maximum
thresholds of performance. Tile containing abrasives
create a rough surface, creating cleaning challenges
because dirt and other contaminants lodge in the surface.
Extra attention is necessary to assure contaminants are
removed promptly. Unless specifically stated otherwise,
tile recommended for floor or wall applications refers to
interior applications only. Dal-Tile does not recommend its
products for use on ceilings or roofs. Local building codes
may dictate minimum tile performance specifications.
Dal-Tile does not warrant product installations that violate
building codes. Photographic color images may not be an
exact product match. Express color match warranties are
only extended to actual product samples.
IMPLIED WARRANTIES LIMITED IN DURATION
Any implied warranty applicable to the product sale,
including the implied warranty of merchantability or the
implied warranty of fitness for a particular purpose is
limited in duration to the duration of this written warranty
or the maximum statutory period, whichever is less.
Some states do not allow limitations on implied warranty
duration, so the above limitation may not apply to you.
The Federal Magnuson-Moss Warranty Act limits
disclaimers of implied warranties involving consumer
products. To the maximum extent allowable by federal and
state law, this warranty supplements or supercedes federal
and state consumer goods warranty protections.
WARRANTY
IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR
PURPOSE
Dal-Tile provides detailed information in its product literature with
regard to appropriate tile and stone applications. In these specified
applications, Dal-Tile limits the duration of the implied warranty
of fitness for a particular purpose to one-year or the maximum
statutory period prescribed by law, whichever is less. Failure to
comply with recommended applications voids this warranty.
Natural stone products are mined and cut from natural formations.
Because these products are not subject to a manufacturing process,
quality warranties are limited to the specified representations in
product literature and guidelines established by the Marble Institute
of America. Dal-Tile does not warrant natural stone products
for shade, size, thickness, warping, cleft variations, surface finish
variations, or other natural variances on stone products.
REMEDY LIMITATION & DISCLAIMER
If a defect in materials or workmanship is discovered within the
one-year period, Dal-Tile will either refund the price of the product
or provide a replacement product after a reasonable number of
attempts to remedy product defects. Buyer’s remedy is limited to
replacement or repair of the defective product. No consequential
(including, but not limited to, lost profits) or incidental damages are
recoverable. Dal-Tile disclaims all express warranties not contained
in this limited express warranty. Any representations made in
connection with the sale of this product that diers from the
terms of this warranty are not valid and should be brought to the
attention of Dal-Tile immediately (1-800-933-TILE).
Legal Notice: Warning Tile and installation products contain
chemicals known to the state of California to cause cancer, birth
defects, reproductive harm, respiratory harm or other health
problems. For more product-specific information on chemical
content, obtain an MSDS at Daltile.com or contact Daltile at
800.833.TILE.
TO MAKE A CLAIM
1. The original purchaser must notify a Dal-Tile Sales Service
Center or an authorized representative in writing 60 days of the
occurrence of any defect.
2. After notification, Dal-Tile or an authorized representative will
inspect and/or test the product for defect and complete a Product
Claim Action form. No claim will be honored without product
inspection by Dal-Tile or an authorized representative.
3. Upon determination that the product defect claim is valid, Dal-
Tile will notify the purchaser in writing. Dal-Tile reserves the right
to repair, replace or refund the originally-purchased product.