Troubleshooting Guide

“Before using DampRid, there was a musty smell in my closet.
At times my boots would get a moldy film on them. After using
DampRid, both problems have been completely eliminated.”
P. Robbins
Palm Beach, FL
“DampRid is absolutely amazing! I never knew that there was so
much moisture in my closet! My closet always smelled a little
musty, but this product absorbed the odor and the moisture.”
B. Turner
Austin, TX
www.damprid.com 1-888-326-7743
I have been using DampRid for years and this has never happened before.
Why are the white crystals hard?
The white crystals are calcium chloride, which is a non-toxic inorganic salt
product. As with all salt-based products as they begin to absorb moisture they
harden. The DampRid is acting like a moisture magnet pulling the moisture from
the air and trapping it in the lower chamber of the product. Also, the round
crystals have more surface area than the white flake we used before. Because
the crystals can solidify, they will last longer. Please do not break-up the crystals,
as it is no longer necessary.
Why are ice crystals in the lower chamber of the product?
Sometimes this is caused by a sudden change in temperature. Other times, it
may be caused by a change in humidity. If you are having problems getting rid of
the crystals in the lower chamber of the container, simply run water over the ice
crystal until the ice formation dissolves.
My DampRid product is changing color, is there something wrong?
No. There is nothing wrong with the DampRid product you purchased, or your
home. The discoloration is caused by trace mineral deposits that are found in
calcium chloride.
If no moisture is present in the bottom container, does this mean
something is wrong with my DampRid container?
If the white crystals are hard, it is probably ready to release the absorbed
moisture into the bottom container. Please be patient. Eventually, the moisture
will sweat into the bottom chamber of the product. This will take up to two
months, sometimes longer, depending on how much moisture is in the air.
What does this mean: “avoid metal & leather” on the container?
DampRid is a salt product. If the absorbed moisture comes in physical contact
with metal for a long period of time it will corrode. If the absorbed liquid comes
in physical contact with the leather, it will absorb the moisture in the leather
leaving it hard and wrinkled.
How do I dispose of the crystals and/or the absorbed moisture?
The crystals are water-soluble. To dispose of the absorbed moisture, simply flush
the absorbed moisture down the toilet.
How many DampRid containers should I use?
This depends upon how much moisture is present and this can vary by location.
Since the presence of musty odors indicates a moisture problem, we suggest you
use one DampRid unit per 100 square feet. If the white crystals are completely
gone before a three-week period, add another unit.
What do I do if I accidentally spill some of the collected liquid?
It is recommended to use a wet/dry vacuum or towel to remove as much of the
liquid as you can. Continue to pour regular tap water onto the spill to dilute the
concentration of the liquid. If you do not dilute or clean the spot, the spilled
liquid will continue to absorb excess moisture and the spot may get larger.
Frequently Asked Questions
Consumers Speak
Attracts and Traps
Excess Moisture
Eliminates Musty Odors
Creates Fresher,
Cleaner Air!
PRODUCT GUIDE
Z0293
Protects
Against
Property
Damage
®
Living Rooms
Kitchens
Bedrooms
Closets
Bathrooms
Laundry Rooms
Basements
Vacation Homes
Offices
Gym Lockers
Boats
RV’s, Campers
Automobiles
Stored Boats, RV’s, Campers, Classic Cars
PRODUCT USAGE GUIDE
Optimal Use
Good Use
MOISTURE
ABSORBERS
MOISTURE
ABSORBERS
& ODOR
ELIMINATORS
ODOR
ELIMINATORS
Odor Genie
Odor
Eliminator
Hi-Capacity
Moisture
Absorber
Hanging
Moisture
Absorber
Refillable
Moisture
Absorber
Any Room
Moisture Absorber
AIRSCAPE’S
PRODUCTS
Disposable
Moisture
Absorber Charcoal