Owner's Manual

TROUBLESHOOTING
Danby Consumer Care: 1-800-263-2629
Hours of operation:
Monday to Thursday 8:30 am - 6:00 pm Eastern Standard Time
Friday 8:30 am - 4:00 pm Eastern Standard Time
Information in this manual is subject to change without notice.
PROBLEM POSSIBLE CAUSE
Washer does not operate • Not plugged in.
• The circuit breaker tripped or a blown fuse.
• The lid is not closed.
• The water source is not turned on.
No water or insuffi cient water supply • The water source is not turned on.
• The water inlet hose is bent.
• The fi lter screen in the water inlet is clogged.
The washing machine does not drain • The drain hose is bent.
• There is a problem with the drain pump.
Washing machine vibrates or is too noisy • The washer is not level.
• The washing machine is touching another object.
• The laundry load is not balanced.
Washing machine does not spin • The lid is not closed.
• The washer is not level.
Water fi lling and draining at the same
time
• Ensure drain hose is elevated 0.7 mm to 1.2 mm off the
fl oor; if the drain hose is too low it can cause water to
siphon out of the appliance as it fi lls
Cabinet leaking from bottom • Tub is overloaded
• Water level is too high for the amount of washing
ERROR CODES
E1 - No water fl ow
• Check that the water source is turned on.
• Check the water pressure.
• Check that the water inlet fi lter screen is clean.
E2 - Water level malfunction
• Check that the water source is turned on.
• Check the water pressure.
• Check that the water inlet fi lter screen is clean.
E3 - Lid is open
• Check that the lid is completely closed.
E4 - Load is unbalanced
• Ensure that the laundry load is balanced.
10
E5 - Drain valve malfunction
• Check if the drain is clogged.
• The drain motor may not be operating
correctly.
E6 - Water level sensor malfunction
• Contact a service technician.