User's Manual

Troubleshooting
How do I know when my account has been activated?
Once your account has been activated by T-Mobile, you will see a “Welcome”
message on your screen. If the Welcome message doesn’t appear on your
device after 48 hours after registering, call T-Mobile Customer Care at
1-800-937-8997 to check the status of your account.
In order to comply with airline regulations, how can I temporarily disable
wireless connectivity when traveling?
Remember to power off your device during aircraft takeoff and landings. To
turn off wireless connectivity (to comply with FAA regulations) follow these
instructions:
1
From the Jump screen, press the Menu button, and select
Settings
.
2
Scroll to highlight the
Wireless Options...
button (at the bottom of the
screen), then press the wheel.
3
In the Wireless Options dialog box that appears, select the
Wireless Off
option, then select
OK
.
4
Your device is now offline. You should confirm offline status by looking
next to the radio tower icon in the title bar; it should read OFF.
Even without wireless connectivity, you can still access the device applications
and you can read email that has been already downloaded. However, you will
not be able to send or receive messages until you enable wireless connectivity.
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Troubleshooting
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