User's Manual

Why is there an infrared port on my device?

The IR port is currently not used on the device, but is provided for future

functionality.

How can I clean my device screen?

The screen on your device is coated with a protective layer of polycarbonate.

You can safely use warm soapy water, denatured alcohol, or isopropyl alcohol

to remove dirt and smudges from your screen. Be sure to use a very soft

cloth, such as an old t-shirt, when wiping the screen to prevent scratching.

My SIM card is locked. What is the default PIN number?

If you are prompted to enter a SIM PIN and you have never previously set a

PIN, enter the default SIM PIN:

1234

My device needs repair. What should I do?

Call T-Mobile Customer Care at 1-800-937-8997 for troubleshooting support.

How do I report a lost T-Mobile device?

Call 1-800-937-8997 to report the lost device. Don’t worry! T-Mobile will disable

any lost device and your data is always safely stored on the service.

My device has not connected to the service for quite a while. Is there

anything I can do myself before calling Customer Care?

Yes, try powering your device off and on. After your device boots, you’ll know

you’ve connected to the service when you see the

in the title bar again.

Troubleshooting