Owner`s manual

My device won’t power on even though I’ve been charging it for some
time. What should I do?
Perform a “hard reset” by pressing the power button and inserting a paper
clip into the reset hole at the same time. The power button is located on the
lower left-hand side of the keyboard, and closing or opening the screen slightly
exposes the reset hole. A hard reset should cause your device to activate and
function properly. If your device fails to power on after performing a hard reset,
contact Customer Care to resolve the issue.
How can I protect my device from damage?
The best way to protect your device is to carry it with the display closed, in the
carrying case supplied in the box. You may risk damaging your device if you
do not protect the display.
What should I do if I need a replacement part for my device or if I need to
have my device repaired?
Contact your carrier’s Customer Care department for troubleshooting support.
My device has not connected to the service for quite a while. Is there
anything I can do myself before calling Customer Care?
Yes, try powering your device off and on. After your device boots, you’ll know
you’ve connected to the service when you see the in the title bar again.
What Web browsers do you support on the Desktop Interface?
Web browsers IE 5+ are supported on both the Windows and Macintosh
operating systems.
46 Troubleshooting