FAQ

Is the DVP 5000S reprogrammable? How do I learn about updates and upgrades?
Where do I send my DVP 5000S to be updated?
At DarbeeVision, we take customer support seriously. That’s why we make our
products reprogrammable.
If we discover a “bug” in our software, we will fix it for free. All you need to do
is registeron our website, and we will send you notification of the fix. If your unit
needs an update, send it to us and we will fix it.
If we make a substantial upgrade to a product, we will notify you and describe
the upgrade. If you choose to upgrade your product, you will be charged for
the upgrade. Be sure to register on our website so we can let you know of these
upgrades.
If you have not already registered on our website, you may do so here.
You must send your DVP 5000S to DarbeeVision headquarters to be
reprogrammed. The shipping address is:
DarbeeVision, Inc.
401 N. Cotswolds Lane, Unit C
Orange, CA 92869
What is the latest firmware? What issues does the latest version address?
The latest Code Versions are:
Software 2015.10.14 Firmware 2015.09.17
I have a question that isn’t listed in the FAQ. What should I do?
If your unit is not working correctly, you can fill out a Trouble Ticket here. A
Technical Support Specialist will be in touch with you as soon as possible.
You can also contact [e-mail] with any questions that have
not been answered in the FAQs.