FAQ

What do I do when I get this message? HD protection mode of your repeater has been
compromised; output may not be available to all sources.
HDMI is very complex and not all devices are 100% compliant. If you get this
message, one of your source or repeater devices has been detected as non-
compliant for HDMI.
Several Comcast customers have found that by exchanging the DCX 3200
Comcast box with a DCX 3510, everything worked fine.
Is the DVP 5000S reprogrammable? How do I learn about updates and upgrades?
Where do I send my DVP 5000S to be updated?
At DarbeeVision, we take customer support seriously. That’s why we make our
products reprogrammable.
If we discover a “bug” in our software, we will fix it for free. All you need to do
is registeron our website, and we will send you notification of the fix. If your unit
needs an update, send it to us and we will fix it.
If we make a substantial upgrade to a product, we will notify you and describe
the upgrade. If you choose to upgrade your product, you will be charged for
the upgrade. Be sure to register on our website so we can let you know of these
upgrades.
If you have not already registered on our website, you may do so here.
You must send your DVP 5000S to DarbeeVision headquarters to be
reprogrammed. The shipping address is:
DarbeeVision, Inc.
401 N. Cotswolds Lane, Unit C
Orange, CA 92869
How do I know which version of software and firmware I have?
You can locate the software and firmware versions in the On-screen Menu, on
the page named About.