User Manual

AlarmView™ System Administrator’s Manual
880-0326-01 REV. A Page 64
If you are unable to resolve system problems using the previous guides,
contact Data Critical Corp. Technical Support for assistance.
Getting System Information
When speaking to a Data Critical representative, it may be necessary to
access transmitter system information to troubleshoot problems. To
obtain this information:
1. Turn on the Programmer.
2. From SysMgr tap the Start Button and tap Install Program. The
Install Program password screen will be displayed.
3. Enter your password and tap OK. The Alarms screen is
displayed.
4. Tap the right scroll button to make the SYS INF tab visible.
5. Tap the SYS INF tab.
6. Turn the transmitter on.
7. Aim the infrared port on the programmer directly at the infrared
port on the front of the transmitter and tap the CHECK button.
When retrieval of transmitter data is successful, the programmer will
display “Transmitter Data Loaded” status message.
System Information Screen