WD My Cloud User Manual • WD My Cloud DL2100 • WD My Cloud DL4100 • WD My Cloud EX2100 • WD My Cloud EX4100 ™
WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wd.com. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below. Your product includes 30 days of free telephone support during the warranty period.
Registering Your WD Product Register your WD product to get the latest updates and special offers. You can easily register your drive online at http://register.wd.com or by using WD My Cloud personal cloud storage software.
Table of Contents WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii 1 Important User Information . . . . . . . . . . . . . . . . . . . . 1 Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Recording Your WD Product Information. . . . . . . . . . . . . . . . . . . . 2 2 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . .
8 Backing Up and Retrieving Files . . . . . . . . . . . . . . . 47 About Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Managing a USB Device and USB Backups . . . . . . . . . . . . . . . . 47 Remote Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Internal Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Viewing Backup Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14 Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Appendix A: WD My Cloud Quick User Guide . . . . . . . . . . . . . . 104 Appendix B: Safe Mode Firmware Update Procedures . . . . . . . 108 Appendix C: WD My Cloud Action Icons . . . . . . . . . . . . . . . . . . 109 Appendix D: WD My Cloud Device URLs and Names . . . . . . . . 111 Appendix E: Creating a User Import File . . . . . . . . . . . . . . . . . . 112 15 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IMPORTANT USER INFORMATION 1 Important User Information Important Safety Instructions Recording Your WD Product Information Important Safety Instructions This device is designed and manufactured to assure personal safety. Improper use can result in electric shock or fire hazard. The safeguards incorporated into this unit will protect you if you observe the following procedures for installation, use, and servicing. Follow all warnings and instructions marked on the product.
IMPORTANT USER INFORMATION Recording Your WD Product Information Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the back of the device.
PRODUCT OVERVIEW 2 Product Overview Package Contents Requirements Product Components Pre-installation Instructions Handling Precautions Package Contents WD My Cloud Personal Cloud Storage device Ethernet cable AC power adapter Quick Install Guide For information on additional accessories for this product, visit: US www.shopwd.com or www.wdstore.com Canada www.shopwd.ca or www.wdstore.ca Europe www.shopwd.eu or www.wdstore.eu All others Contact WD Technical Support in your region.
PRODUCT OVERVIEW Internet Broadband Internet connection is required for initial setup and software downloads, as well as for remote access and mobile apps. Product Components 2-Bay Front View (WD My Cloud DL2100 & WD My Cloud EX2100) Drive Bay Doors Power button Copy USB button USB 3.
PRODUCT OVERVIEW 2-Bay Back View (WD My Cloud DL2100 & WD My Cloud EX2100) Kensington® Security Slot Reset button USB 3.
PRODUCT OVERVIEW 4-Bay Front View (WD My Cloud DL4100 & WD My Cloud EX4100) Scroll buttons LCD Display Power button Drive Bay Doors Copy USB button USB 3.0 port Drive LEDs 4-Bay Back View (WD My Cloud DL4100 & WD My Cloud EX4100) Reset button USB 2.0 port* USB 3.0 port* Ethernet Link LED Ethernet Activity LED Ethernet ports Ethernet Link LED Ethernet Activity LED Kensington® Security Slot External DC in Power Ports* * WD My Cloud EX4100 device contains 3 USB 3.
PRODUCT OVERVIEW Component Icon Description Ethernet port Connects the device to a local network. USB 2.0 port Connects to a USB hard drive for additional storage. This port is only available on 4-bay My Cloud devices. USB 3.0 port Connects to a USB hard drive for additional storage. Reset button () Restores settings such as the Admin user name and password for the device. Power port Connects the device to an AC adapter and the power outlet.
PRODUCT OVERVIEW Back Panel Ethernet (Network) LEDs The following table describes the network and activity LEDs: Note: Looking at the Ethernet port, the LED on the top right is the Activity LED, and the one on the bottom right is the Link LED. State LED Appearance State Description Link down Link Off Cable or device is not plugged in, or other end of link is not operational.
GETTING STARTED 3 Getting Started Preparing your Device for Use Setting Up your Device Accessing Content It’s easy to set up the WD My Cloud Personal Cloud Storage device -- just unpack your device, connect it, and wait for the Power LED on the front of your device to turn a solid blue. Then either download and run the quick setup software, available at http://www.wd.com/setup, or setup your device from your web browser.
GETTING STARTED Physically Connecting your Device 1 4 3 2 Follow the steps below to connect the WD My Cloud Personal Cloud Storage device to a home or small office network. Important: To avoid overheating, make sure the device is upright as shown in the illustration above and nothing is blocking or covering the slots and openings on the top and bottom of the device. In the event of overheating, the device will perform a safe shutdown, interrupting all processes currently being performed.
GETTING STARTED Setting Up your Device Use the following steps to set up your device using your web browser (for browser requirements, see “Web Browsers” on page 3). If you chose not to set up the software for your device, you can still: 1. Use your WD My Cloud personal cloud storage device as an external hard drive, dragging and dropping files to and from it. (See “Accessing Content” on page 13.) Configure the device using the WD My Cloud device’s dashboard.
GETTING STARTED 5. Click Continue. The Getting Started screen appears. 6. Enter a password in both the Password and Confirm Password fields. If you do not wish to create a password at this time, leave both fields blank. Click Next. The Setup Cloud Access page appears. 7. 8. Enter your first name, last name, and email address, then click Save. The email address is needed if you want to create an account with remote access capability.
GETTING STARTED 9. Click Next. The next final Getting Started screen appears: The screen provides three links to important processes, which are discussed in later chapters: Upload Content: See “Accessing Content” on page 13. Backup PC/Mac: See “Backing Up and Retrieving Files” on page 47. Access Mobile App: See “Access Your Files with iOS and Android Mobile Apps” on page 42. 10.
GETTING STARTED If your operating systems is... Then... Mac OS X 1. (Yosemite, Maverick, Mountain Lion, Lion) In a Finder window, click the WD My Cloud device (see “Appendix D: WD My Cloud Device URLs and Names” on page 111 for a list of device names) under the shared items in the side bar. 2. If presented with an authorization page, enter your Username and password or select Guest and click Connect to display the Public share. 3.
THE DASHBOARD AT A GLANCE 4 The Dashboard at a Glance Launching the Dashboard The Dashboard Home Page Information Icons Navigation Icons Viewing Device Status and Making Updates on the Home Page Managing Alerts Obtaining Customer Support Logging Out and Shutting Down your Device Common Tasks Use the WD My Cloud dashboard to configure settings and to manage the device.
THE DASHBOARD AT A GLANCE IF you want to launch from . . . THEN . . . A web browser or Windows Explorer Using Device Name: 1. 2. Enter the name of your WD My Cloud device in the browser’s address field (see “Appendix D: WD My Cloud Device URLs and Names” on page 111 for a list of device names): - http:// (Windows) (Example: http://wdmycloud) - http://.local (Mac) (Example: http://wdmycloud.local) Click Go. Using IP Address: 1.
THE DASHBOARD AT A GLANCE IF you want to launch from . . . THEN . . . WD Quick View icon 1. Click the WD Quick View icon. 2. Select your WD My Cloud device and then Dashboard. 1. On the WD SmartWare app, select your WD My Cloud device. 2. Click the Settings tab to display the Main Settings page. 1. Click Setup Drive.
THE DASHBOARD AT A GLANCE Information Icons The Information Icons, at the top of the page, provide quick access to: Icon Attached USB device(s) Device alerts Online Help and Support User information. Name Actions USB device attached to the WD My Cloud device Click to display the USB device(s) connected. The icon is dim if no USB device is attached. Alert Notifications Click to display recent alerts about new firmware and network issues.
THE DASHBOARD AT A GLANCE Icon Name Actions Backups Create backups to: • A USB drive. • Another WD My Cloud device on or outside of your network. • Another location on your WD My Cloud device. • Your WD My Cloud device from a camera. Apps Add or remove various apps that allow you to use your device more productively. Settings Configure advanced settings for your WD My Cloud device, including: • General device settings. • Network configurations. • Media options. • Device utility tasks.
THE DASHBOARD AT A GLANCE Capacity The Capacity panel displays the amount of storage remaining on your WD My Cloud device and how the storage is allocated. Note: Storage allocation information only appears when the Cloud Services option is ON. See “Cloud Access” on page 77 for steps to enable Cloud Services. Device The Device section identifies the overall health of the system, indicates the current version of your firmware, and informs you when firmware updates are available.
THE DASHBOARD AT A GLANCE Firmware The Firmware section displays the current firmware version loaded on your WD My Cloud device. A green check mark indicates that your firmware is up-to-date. 1. 2. 3. To view whether an updated version of the firmware is available, click the arrow to the right of Firmware to display firmware availability. If an update is available, click Install and Reboot to update your device. To return to the Home page, click OK or Cancel.
THE DASHBOARD AT A GLANCE Memory: Click the right arrow to view Memory activity. Click Back to return to the Device Activity pane. Click Close to return to the Home page. Network: Click the right arrow to view the network activity. Click Back to return to the Device Activity pane. Click Close to return to the Home page. Process: Click the right arrow to view the process information, including the list of active processes and the amount of CPU and Memory usage for each process.
THE DASHBOARD AT A GLANCE Cloud Devices The Cloud Devices panel displays the number of cloud and smart devices currently accessing the WD My Cloud device remotely. 1. To add cloud access for a user, click the plus sign (+) in the lower right of the panel. 2. 3. To generate an activation code, click Get Code. Follow the page instructions to connect your tablet or mobile device to the WD My Cloud device.
THE DASHBOARD AT A GLANCE 1. To add a user, click the plus (+) sign in the lower right of the panel. Note: When you enter the email address on the Add User screen, a new cloud access account is created. Once created, the new user receives an email with instructions on how to set up and activate a password for cloud access. 2. Enter the required information and click Save. Apps The Apps panel displays the apps currently installed on your WD My Cloud device. 1.
THE DASHBOARD AT A GLANCE Managing Alerts Alerts display system messages containing pertinent information about the status of your WD My Cloud device. Three types of alerts appear on the upper right of the dashboard. Alert Icon Type of Alert Description Informational Informational alerts keep you updated on non-vital system information. Example: Reboot Required Warning Warnings present a condition that might cause a problem in the future.
THE DASHBOARD AT A GLANCE Dismissing an Alert 1. 2. 3. Click the Alert icon in the upper right corner of the screen. Select the delete icon next to the alert you’d like to dismiss. To dismiss all alerts, click View All, then Dismiss All. Obtaining Customer Support To open the Support page: 1. 2. Click the Help icon on any page to display the Help menu.
THE DASHBOARD AT A GLANCE Creating and Saving a System Report 1. 2. In the Create and Save System Report section, click Create and Save. This saves the file to your computer. If desired, email the report to WD Technical Support. Product Improvement Program Participating in WD’s Product Improvement Program helps us improve our products. Use the following steps to participate in the Product Improvement Program. 1. 2. In the Product Improvement Program area, review the information on the screen.
THE DASHBOARD AT A GLANCE Common Tasks The next few chapters step you through the procedures for configuring and using the WD My Cloud device. The following table provides shortcuts to instructions for some common tasks. How do I ... See ...
MANAGING USERS AND GROUPS 5 Managing Users and Groups About Users About Groups About Users The Administrator, normally the device owner, is the person in charge of setting up the device. As the WD My Cloud device owner, you have a special user account (admin) that provides you with admin privileges. With these privileges, you can set up and configure the device to your specific needs and add other users to your personal cloud.
MANAGING USERS AND GROUPS Adding a Single User The Admin adds user accounts and sets the parameters of the shares that a user can access. Use the following steps to add a single user account. Note: You can add up to 512 users to your device. 1. 2. To add a user, click the Add User icon in the lower left side of the screen. Enter the user information on the screen, then click Save. The new user account is created and appears on the screen.
MANAGING USERS AND GROUPS Import Users: Allows you to import a list of users into the device. Continue to “Import Multiple Users” on page 31. Creating Multiple Users 1. Enter the following information on the Create Multiple Users screen, then click Next: User Name Prefix: Enter a prefix for your user name. This will be added to the Account Prefix to create the User Name (Example: HR). Account Prefix: Enter a numeric account prefix.
MANAGING USERS AND GROUPS Updating a User Password When viewing details about a user, the Admin can add or change the user’s password (no password is the default setting). Use the following steps to update a user password. 1. 2. 4. On the Set Up Users screen, select a user from the list in the left pane. In the User Profile area, click the toggle button if no password has been previously created, then continue to Step 4 below.
MANAGING USERS AND GROUPS When a user quota is set prior to the user joining a group and a group is assigned: - If the user quota is more than the group quota, the individual user‘s quota is automatically reduced to the group quota amount. - If the user quota is less than or equal to the group quota, the individual user quota remains unchanged. Assigning User Quotas 1. 2. 3. On the Set Up Users screen, select a user from the left pane. In the Quotas field, click Configure.
MANAGING USERS AND GROUPS About Groups A group allows easier management of multiple users. The permissions and privileges you assign to group accounts determine the actions that can be taken by that group. Viewing Groups 1. 2. On the Navigation bar, click Users to display the Set Up User screen. Click Groups. 3. To view group details, click a group name on the left pane. The group profile appears. Adding a Group 1. 2. 3.
MANAGING USERS AND GROUPS Assigning Share Access to Groups Once a group account is created, you can assign access to the various shares on your WD My Cloud device using the following steps. 1. On the Set Up Groups screen, select the group for which you’d like to assign a share. Note: A share must first be made private on the Shares screen. All public shares are grayed out. See“About Shares” on page 37 for additional information. 2.
MANAGING USERS AND GROUPS Removing a Group Use the following steps to delete a group from the WD My Cloud device. Note: User accounts are returned to their individual settings when a group to which they belonged is deleted. 1. 2. 3. On the Set Up Group screen, select the group you’d like to delete in the left pane. Click the Remove Group icon. In response to the confirmation message, click OK. The Group account is removed from the device and no longer appears in the Group account list.
MANAGING SHARES 6 Managing Shares About Shares About Shares A share is an area on the WD My Cloud device for storing files (similar to a folder or directory). A share can be public so that all users can access the contents, or private to limit access to selected users. The Shares icon on the Navigation bar displays a list of shares on the WD My Cloud device and enables the Admin to manage shares and user access.
MANAGING SHARES 2. Click a share to display its profile and share access information. Note: You can only configure permissions if a share is private. Public shares always have read/write access and are grayed out. Creating a New Share You can create a share and designate it as public or private. For example, if the share contains financial information, you might want to make that share private. Or, if there are photos you would like a friend to see, you can make the share public for that friend. 1. 2.
MANAGING SHARES Making a Share Private If you decide there is a reason to limit access to a public share, use the following steps to convert it to a private share. 1. 2. 3. On the Set Up Shares screen, select the share you’d like to make private. In the Share Profile area, click the Public toggle button to OFF. For each user listed in the User Access section, select the level of access by clicking the appropriate icon for the share (e.g., read/write, read only, or no access). Deleting a Share WARNING! 1.
MANAGING SHARES IF you want to open a share using . . . WD Quick View WD MY CLOUD USER MANUAL THEN . . . The WD Quick View app is a Windows / Mac application that allows you to perform My Cloud functions quickly. You can download the WD Quick View and learn more about the application from the online Learning Center at http://wd.com/ setup.
ACCESSING YOUR CLOUD REMOTELY 7 Accessing Your Cloud Remotely Enabling Cloud Access for the WD My Cloud Device Configuring Cloud Access for a User Access Your Files with iOS and Android Mobile Apps This chapter explains how to set up the WD My Cloud device for remote access and describes some of the ways you can take advantage of its many capabilities. Enabling Cloud Access for the WD My Cloud Device Before you can use your WD My Cloud device remotely, the device must be enabled for cloud access.
ACCESSING YOUR CLOUD REMOTELY 4. On the Update WDMyCloud Login dialog, enter the user’s email address. This email address is used to send the user confirmation information and instructions on setting up and activating a password for cloud access. Click Save. 5. Cloud Device Access Use the following steps to generate an activation code for a user’s mobile device(s) and My Cloud Desktop app. Important: Codes are valid for 48 hours from the time of the request and can be used only once. 1. 2. 3.
ACCESSING YOUR CLOUD REMOTELY Installing the WD My Cloud Mobile App 1. 2. 3. 4. Download the WD My Cloud mobile app from the Apple App Store, Google Play store, or Amazon Appstore for Android, and install it on your mobile device. Launch the app. Review the Western Digital End User License Agreement, then click Accept. Tap Connect Now. 5.
ACCESSING YOUR CLOUD REMOTELY 6. Tap your device to display its share(s): 7. 8. 9. Tap a share to display its subfolders. Tap a subfolder to display a list of files. Tap a file to access it. Note: For more features and instructions, see the app’s online Guide Me page, Help, FAQs, and tips, or go to http://wd.setup/wd.mycloudapps. If you have problems installing the app, go to http://wd.com/setup/ wmycloudmobileapps. WD Photos Mobile App Important: WD Photos enables you to view photos in .
ACCESSING YOUR CLOUD REMOTELY 4. Tap Connect Now. 5. Select one of the following WD Photos device connection options: Found in Network: If the mobile device is connected by Wi-Fi to the same Local Area Network (LAN) as the WD My Cloud device: - Tap next to WDMyCloud. - Select your User Account name. - Enter your My Cloud Password. Cloud Sign in: Tap and sign into your personal cloud using your WDMyCloud account.
ACCESSING YOUR CLOUD REMOTELY 6. Tap your WD My Cloud device to view your album(s), then tap an album to display the photos contained within it. Note: If you have problems installing WD Photos, visit http://wd.com/setup/ wdphotos. For features and instructions, see the app’s online Guide Me page and tips and go to http://wdphotos.wd.com.
BACKING UP AND RETRIEVING FILES 8 Backing Up and Retrieving Files About Backups Managing a USB Device and USB Backups Remote Backups Internal Backups Viewing Backup Details Modifying a Backup Job Deleting a Backup Job Cloud Backups Camera Backups About Backups There are various ways to back up your data on the WD My Cloud device. These include: USB Backup—Allows you to back up your WD My Cloud device data to a USB device or to backup your USB device data to your WD My Cloud device.
BACKING UP AND RETRIEVING FILES The WD My Cloud device supports the following formats for externally attached USB drives: FAT32 NTFS (read and write capability) HFS+J WARNING! Mounting or ejecting a USB drive while performing an NFS or AFP file transfer will interrupt the file transfer process.
BACKING UP AND RETRIEVING FILES Direction Indicate the direction of your backup from the drop-down menu. Options include: • USB to NAS: Backs up the data on your USB device to the WD My Cloud device. • NAS to USB: Backs up the data on your WD My Cloud device to a USB device. Source Folder Click Browse and select the folder you'd like to back up. Destination Folder Click Browse and select the destination folder for your backup. Backup Type Indicate the type of backup you’d like to perform.
BACKING UP AND RETRIEVING FILES Remote Backups This option allows you to back up your WD My Cloud device to another WD My Cloud device. Before you proceed with a remote backup, ensure the following: You have a remote WD My Cloud device to back up this device to. Existing shares and data from this device will be copied to the target device in addition to previously existing data. The remote Server setting is turned ON in the remote WD My Cloud device.
BACKING UP AND RETRIEVING FILES Backup Type Indicate the type of backup you’d like to perform. • Copy • Synchronize Recurrence 4. 5. If you’d like to use the Recurrence feature: 1. Click the toggle button to enable the Recurring Backup feature. 2. Select the frequency of the backup: Daily, Weekly, Monthly. 3. Select a time (hour, AM/PM) from the drop-down menu. Click Create. In the USB Backup Jobs area, click the Start Backup icon to begin your backup.
BACKING UP AND RETRIEVING FILES Destination Folder Click Browse and select the destination folder for your backup. Backup Type Indicate the type of backup you’d like to perform. • Copy • Incremental Recurring Backup 4. If you’d like to use the Recurring Backup feature: 1. Click the toggle button to enable the Recurring Backup feature. 2. Select the frequency of the backup: Daily, Weekly, Monthly. 3. Select a time (hour, AM/PM) from the drop-down menu. Click Create.
BACKING UP AND RETRIEVING FILES Cloud Backups WD My Cloud device uses the following cloud services to create remote backups: ElephantDrive: ElephantDrive is a cloud backup service that provides secure and automatic backups to your files remotely. Amazon S3: Amazon Simple Storage Service (S3) is an online file storage web service that can be used to store and retrieve any amount of data, at any time, from anywhere on the web.
BACKING UP AND RETRIEVING FILES Backing Up with ElephantDrive Once you’ve enabled ElephantDrive, use the following steps to create a cloud backup. 1. 2. 3. 4. 5. 6. 7. On the navigation bar, click Backups to display the Backups screen. Click Cloud Backups, if not already selected. Click Elephant Drive at the top right of the screen. In the Access Backups field, click Login. Enter the email and password you used when you registered with ElephantDrive in Step 6 on page 53. Click Login.
BACKING UP AND RETRIEVING FILES Backup Type From the drop-down menu, select the type of backup you’d like to perform. Options include: • Overwriting existing file(s): Overwrites files in the target folder that have the identical name as your source file. • Full Backup: Creates a separate folder containing all of the backup data each time the backup is performed. • Incremental Backup: Overwrites files with source files that are newer then the target files. 9.
BACKING UP AND RETRIEVING FILES 3. Click Camera Backups, if not already selected. 4. 5. Ensure that the Connected Camera(s) area identifies your camera. In the Settings area, enter the following information to backup the data on your camera: Automatic Transfer Click the toggle button to automatically transfer data from your camera to the My Cloud device. Transfer Mode Select how you’d like the camera data to be transferred.
MANAGING STORAGE ON WD MY CLOUD 99 Managing Storage on WD My Cloud About Storage RAID Storage Disk Status iSCSI Storage Volume Virtualization About Storage The Storage page allows you to configure the storage within your device and view the status and capacity of its disks. This chapter provides details on managing the storage on your WD My Cloud device.
MANAGING STORAGE ON WD MY CLOUD RAID Mode Description RAID 0 RAID 0 mode provides disk striping across all drives in the RAID drive group. RAID 0 does not provide data redundancy but does provide the best performance of any RAID level. RAID 0 breaks up data into smaller segments and stripes the data segments across each drive in the drive. RAID 1 In RAID 1 mode, the RAID controller duplicates all data from one drive to a second drive in the drive group.
MANAGING STORAGE ON WD MY CLOUD 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. RAID 0 Data is striped across multiple hard drives, enabling accelerated reading and recording of data by combining the work of two or more drives to increase performance. However, If one drive fails, all of your data will be lost. RAID 1 (default) Two instantaneous copies of the data are recorded on separate hard drives so if one of them fails, other(s) continue to read/write data until the faulty hard drive is replaced.
MANAGING STORAGE ON WD MY CLOUD Disk Status The Disk Status screen identifies the health of the disk drives as well as the status and information on each drive used in your WD My Cloud device. The Disk Status screen consists of the following areas: Disks Profile: This area displays the general status of all of the disk drives on your device. System Disks: This area identifies the drives in your device, the status of each drive, and the amount of space on that drive.
MANAGING STORAGE ON WD MY CLOUD iSCSI Storage Internet SCSI (iSCSI) is an industry standard developed to enable transmission of iSCSI block storage commands and data over an existing IP network by using the TCP/IP protocol. The encapsulated iSCSI commands and data can be transmitted over a local area network (LAN) or a wide area network (WAN).
MANAGING STORAGE ON WD MY CLOUD 5. Click Next. If you’d like to assign security for your target, click CHAP. - Enter an existing User Name and Password, then confirm the Password. 6. Click Save. Your new iSCSI target is created and displays in the iSCSI Target List. Enabling / Disabling an iSCSI Target Use the following steps to enable or disable an iSCSI target. Enabling an iSCSI Target 1. 2. 3. On the Storage page, click iSCSI.
MANAGING STORAGE ON WD MY CLOUD Deleting an iSCSI Target Use the following steps to delete an iSCSI target. 1. 2. 3. On the Storage page, click iSCSI. Under iSCSI Target list, click Details next to the target you’d like to delete. Ensure that this is the target you want to delete, then click Delete. The selected target is deleted and removed from the iSCSI Target list.
MANAGING STORAGE ON WD MY CLOUD Connecting a Virtualized Volume to a Target Use the following steps to connect a virtualized volume on your device. 1. 2. 3. 4. On the Storage page, click Volume Virtualization, if not already selected. Click Job Details next to the virtual volume you’d like to connect. Click Connect. Once connected to the target, the system automatically formats the LUN, if it hasn’t been done before. Once your virtual volume is formatted, click Close.
MANAGING APPS ON WD MY CLOUD 10 Managing Apps on WD My Cloud About Apps Managing Apps About Apps Apps are small, self-contained programs used to enhance the existing functions of your device or service. The WD My Cloud device provides various apps that allow you to use your device more productively. Note: WD recommends that you fully understand the nature of any app before you install it on your device. Note: Obtain support for each app through the individual vendor.
MANAGING APPS ON WD MY CLOUD Adding an App Use the following steps to add an app to your WD My Cloud device. 1. 2. 3. 4. On the Navigation bar, click Apps to display the Apps screen. Click the Add an App icon in the lower left side of the screen. The first time you add an app, the Terms of Service screen appears. Read and accept the agreement. For details about the app, click Details. Close the Details screen. Place a check next to the app(s) you’d like to add to your device, then click Install.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 11 Playing/Streaming Videos, Photos, & Music Media Servers Media Storage Enabling DLNA and iTunes Accessing Your My Cloud Device Using Media Players Accessing Your My Cloud Device Using iTunes Media Servers The My Cloud device is designed to serve as your home's media server. It enables you to stream photos, music, and videos to your DLNA-compatible devices and music to your iTunes-compatible devices.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Media Types Supported Audio files Video files Image Files 3GP 3GP BMP AAC ASF JPEG AC3 AVI PNG AIF DivX TIF ASF DV FLAC DVR-MS LPCM FLV M4A M1V M4B M2TS MP1 M4P MP2 M4V MP3 MKV MP4 MOV MPA MP1 OGG MP4 WAV MPE WMA MPEG1 MPEG2 MPEG4 MPG MTS QT QTI QTIF RM SPTS TS VDR VOB WMV Xvid Note: Some devices may not support playback of all these files. Please refer to your device’s user manual to see which formats are supported.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Media Types Supported by iTunes Note: iTunes 10.4 or later only supports music files. See Knowledge Base Answer ID 8412 for additional information on iTunes-supported versions. The iTunes Media Server supports the following file extensions: FLAC, M4A, MP3, MP4A, and WAV. Note: Some devices may not support playback of all these files. Please refer to your device’s user manual to see which formats are supported.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Enabling iTunes 1. On the Navigation bar, click Settings and then click Media in the left panel. 1. In the iTunes area, iTunes field, click the toggle button to enable iTunes (if not already enabled). Note: iTunes is ON by default. To disable it, click the toggle button to OFF. 2. 3. 4. 5. Click Advanced Options to display additional options for iTunes. If iTunes is OFF, this field does not display on your screen.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Adding Media Content to the Folders 1. Open Windows Explorer or Mac Finder. Windows Explorer Mac Finder 2. 3. Navigate to the Shared Music folder on your WD My Cloud device, then copy your music files to the Shared Music folder. Follow the same process to place your videos and pictures into their respective Shared Pictures and Shared Video folders.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC WD Media Players You can connect the various WD TV and WD Media Players to your home network for access to media content stored in a network drive such as the WD My Cloud device. For details on using a WD Media Player to access files on your device, see Knowledge Base Answer ID 9769 or refer to your WD Media Player User Guide.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Streaming Media in iTunes iTunes is enabled by default in the dashboard. See “Enabling iTunes” on page 70 for more information on configuring iTunes. 1. 2. 3. Launch iTunes on your computer. Click WDMyCloud under the Shared section of the left pane. If you have copied music to the /Public/Shared Music folder or a video to/Public/Shared Videos, and it is in a format supported by iTunes, it is listed in the right pane.
CONFIGURING SETTINGS 12 Configuring Settings General Network Media Utilities Notifications Firmware Update The Settings option on the Navigation bar allows the Administrator to view and customize the WD My Cloud device’s system, network, media, utilities, notifications, and firmware settings. This chapter explains how to configure the various settings for your WD My Cloud device. General On the General page you can: View and modify the device name and description.
CONFIGURING SETTINGS Accessing the General Screen On the Navigation bar, click Settings. The General page appears.
CONFIGURING SETTINGS Device Profile 1. 2. In the Device Profile section of the General page, view or modify the following settings: Device Name Enter a unique name for your device to identify it on the network. The device name can be up to 15 characters long and cannot include special characters (e.g., @, #, $ etc.). Description The default description is WDMyCloud. If desired, enter a different description for your device.
CONFIGURING SETTINGS 1. In the Language & Clock section, you can view or modify the following settings: Language From the drop-down list, select the language you’d like to display on your WD My Cloud device web pages. The default language is English. Time Zone From the drop-down list, select the time zone where your device is located. NTP Service Enable or disable the Network Time Protocol (NTP) service, which automatically synchronizes your device to update the time and date.
CONFIGURING SETTINGS 3. Click Configure to change the type of connection you use for your cloud access. On the Cloud Access Connection Options screen, there are three access options: Auto: Auto uses UPnP (Universal Plug and Play) to attempt to open ports on your router. If successful, a direct connection is established between your device and your apps. Manual: Establishes a connection through the two selected ports. If either port is unavailable, a relay connection is established.
CONFIGURING SETTINGS Energy Saver The Energy Saver fields allow you to reduce the energy required to run your WD My Cloud device. Use the following information to configure the energy saving options on your WD My Cloud device. View or change the following settings: Drive Sleep Enabling this function allows the hard drives to go into standby mode to save power after a designated period of inactivity. Drive Sleep is enabled to sleep after approximately 10 minutes by default.
CONFIGURING SETTINGS Power Schedule The Power Schedule allows you to schedule shutdowns for your WD My Cloud device. 1. To enable/disable Power Schedule, click the toggle button. 2. Click Configure to customize your power schedule. 3. Use the slider bar next to each day of the week to configure the start and stop times for your device. • 4. Click Save. Note: Web Access Timeout Click the power button next to the slider to shut down the device for 24-hours.
CONFIGURING SETTINGS Services This section of the General screen enables or disables the Recycle service available on your WD My Cloud device. Clearing your Recycle Bin Use the following steps to clear your device’s Recycle Bin. Automatically Clear Recycle Bin: 1. 2. 3. 4. In the Services > Recycle Bin area, click Configure. In the Auto clear Recycle Bin field, click the toggle button to turn on the Auto clear function.
CONFIGURING SETTINGS Network The Network screen displays the device’s MAC and IP addresses and allows you to set network options such as FTP access, remote servers, and workgroups.
CONFIGURING SETTINGS Network Profile The Network Profile section of the Network screen displays network information for the WD My Cloud device. The Network Profile section displays the following information: Status The current status of Internet connectivity. MAC Address The Media Access Control (MAC) address for this device. IPv4 IP Address The IP version 4 address for this device. IPv4 DNS Server The IP version 4 DNS server address for this device.
CONFIGURING SETTINGS You can review or update the following fields: IPv4 Network Mode By default, the network mode is set to DHCP, which means the WD My Cloud device automatically gets the IP address and other settings from your network. 1. Select the method of assigning the device’s unique IPv4 address: • Static: Static IP address allows you have the same IP address • every time you connect. You will be prompted for IP Address, Subnet mask, Gateway IP address, and DNS Server.
CONFIGURING SETTINGS Jumbo Frames Jumbo frames are large IP frames used to increase performance over supported networks. Select the Jumbo Frame for your network from the pull-down menu, then click Save. Note: FTP Access All devices on your network (e.g., router, computer) must support and be configured for this option in order to maximize performance. File Transfer Protocol (FTP) enables the transfer of data from one computer to another through a network. To enable FTP Access: 1.
CONFIGURING SETTINGS WebDAV Service Select this option to enable Web Distributed Authoring and Versioning (WebDAV) service for your network. • To enable/disable WebDAV Service, click the toggle button. Note: SNMP In order to connect to the WebDAV service, use the following IP address: http://:8080/Public Simple Network Management Protocol (SNMP). Select this option to manage devices over IP networks. • To enable/disable SNMP, click the toggle button.
CONFIGURING SETTINGS Network UPS An Uninterruptible Power Supply (UPS) is a device that works off of a battery and keeps devices that are connected to the UPS port running, for at least a short time, if the main power source goes out. When a WD My Cloud device is connected via UPS to the network drive, the drive will automatically shut down when the UPS is drained to a specified percentage.
CONFIGURING SETTINGS Local Master Browser The Local Master Browser feature allows you to collect and record resource and/or service information across multiple subnets. To enable/disable the Local Master Browser, click the toggle button. Max SMB Protocol The Max SMB Protocol feature allows you to select the maximum Server Message Block (SMB) protocol you’d like to use for your device. Select the Max SMB Protocol from the pull-down menu.
CONFIGURING SETTINGS LLTD This enables/disables the Link Layer Topology Discovery (LLTD) protocol. Select this option to enable LLTD on your network for enhanced network discovery and diagnostics on Microsoft Windows machines. To enable/disable LLTD, click the toggle button. Remote Server The Remote Server section of the Network screen allows you to enable your WD My Cloud device to act as a remote server, allowing you to back up shares from another WD My Cloud on the local LAN or WAN.
CONFIGURING SETTINGS Adding Port Forwarding Services 1. Click Add to add port forwarding service(s) to your WD My Cloud device. 2. On the Port Forwarding Settings screen, click either Select the default service scan or Customize a port forwarding service, and then click Next. If you selected Select the default service scan: Choose the default service scan you’d like to use for port forwarding, and then click Save.
Utilities On the Utilities page, you can test the WD My Cloud device and get diagnostic information, restore the device to factory defaults, reboot or shut down the device, and import or export a configuration file. To access the Utilities screen, click the Settings icon and then click Utilities in the left pane.
System Diagnostics Run system diagnostic tests if you are having problems with your device. You can also view your system logs, and enable extended logging for your diagnostics. Diagnostic Tests There are three types of diagnostic tests: Quick Test: The quick test checks the hard drives for major performance problems. The result of a quick test is a pass or fail evaluation of the hard drive’s condition. The quick test can take several minutes to complete.
Flash System LED The Flash System LED option flashes the device Power LED. This option is useful when you need to identify a specific device when you have more than one WD My Cloud device. Click the toggle button to turn on flash system LED. Restore to Default The Restore to Default area allows the Administrator to perform a restore on the WD My Cloud device.
System Configuration The system configuration area allows you to save a configuration file or import an existing configuration file. This is useful if you perform a system restore and want to maintain your current configurations. Saving a Configuration File Use the following steps to save a configuration file. In the System Configuration area, click Save Config File. The configuration file saves to your desktop. Importing a Configuration File Use the following steps to save a configuration file. 1. 2.
Scan Disk The Scan Disk area allows you to scan your device’s hard disks for any errors. Scanning Your Disk Use the following steps to run a disk scan on your WD My Cloud device. 1. 2. 3. In the Scan Disk area, select the volume you’d like to scan from the drop-down menu. Click Scan Disk. Review the confirmation message and click OK. Your WD My Cloud is scanned for disk errors. Format Disk The Format Disk area allows you to format your device’s hard disk(s).
ISO Mounting Mounting an ISO file located on your network shares provides file-level access to the file and folder content of the ISO file to users with access to the network share. Creating an ISO Image An ISO image is a file that is an exact copy of an existing file system. Use the following steps to create an ISO image. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. In the About ISO Mount area, click Create ISO Image. In the Image Size field, select the image size you’d like to use for your ISO image.
6. Complete the following fields: Enable Media Serving: To enable Media Serving for the ISO Share, click the toggle button. FTP Access: To enable FTP Access for the ISO Share, click the toggle button. WebDAV Access: To enable WebDAV Access for the ISO Share, click the toggle button. Note: If FTP Access or WebDAV access are disabled for the device, the FTP Access and WebDAV Access fields will be grayed out. 7. 8. Click Next. Click the toggle button to enable NFS Access for the ISO Share.
Notifications The WD My Cloud device provides notifications about various events, such as firmware updates, the success of firmware installations, and system shutdowns. Notifications display in the Alert area at the top of the screen and are also available by email, depending on how your device is configured (for additional information on Alerts, see “Managing Alerts” on page 25).
9. Click OK and then check your email for a validation email. Enabling SMS Notifications Note: Check with your SMS service provider to obtain their requirements for sending SMS messages. Certain carriers may require you to send SMS/text messages by email. 1. 2. 3. 4. 5. On the Navigation bar, click the Settings icon and click Notifications from the left pane. To enable SMS, click the toggle button to ON. Click Configure. On the SMS Settings screen, enter the name of your SMS provider.
Firmware Update The Firmware Update page allows you to set up the device to update the My Cloud firmware automatically or to manually check for an update file. The current version number and the date of last update of the firmware also display on this screen. Auto Update Auto Update allows you to schedule your WD My Cloud device to conveniently check for available software updates and install them automatically. This is the easiest way of ensuring the WD My Cloud firmware is current.
Available Updates You can check for available updates at any time in the Available Updates area. This area also displays the current version of the firmware and indicates when the last firmware update was made. Checking for Updates 1. 2. In the New Firmware field, click Check for Updates. Review the Update Firmware screen and click OK. If an update is available, click Install and Reboot. Manual Update Follow this procedure to perform a manual update.
REGULATORY INFORMATION 14 10 Regulatory Information Regulatory Compliance Regulatory Compliance Federal Communications Commission (FCC) Class B Information Operation of this device is subject to the following two conditions: 1. 2. This device may not cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation.
REGULATORY INFORMATION ὤ㦹ⷸ ㇠㟝㣄G㙼⇨ⱬ CE Compliance ἽGὤὤ for Europe 㢨Gὤὤ⏈Gᴴ㥉㟝㡰⦐G㤸㣄䑀㤵䚝㻝㦥㡸G䚐Gὤὤ ⦐㉐G㨰ᶤ㫴㜡㜄㉐⏈GⱰ⦔G⯜☔G㫴㜡㜄㉐G㇠㟝䚔 ᴴ㥉㟝G㥉⸨䋩㐔ὤὤ Verified to comply with EN55022 for RF emission; EN-55024 for Generic Immunity, as applicable; and EN-60950 ㍌G㢼㏩⏼␘U for Safety. GS Mark (Germany only) Machine noise - regulation 3. GPSGV: Unless declared otherwise, the highest level of sound pressure from this product is 70db(A) or less, per EN ISO 7779. Maschinenlärminformations-Verordnung 3.
APPENDICES 15 Appendices Appendix A: WD My Cloud Quick User Guide Appendix B: Safe Mode Firmware Update Procedures Appendix C: WD My Cloud Action Icons Appendix D: WD My Cloud Device URLs and Names Appendix E: Creating a User Import File Appendix A: WD My Cloud Quick User Guide This guide is primarily for WD My Cloud users, rather than the administrator. Logging into WD My Cloud 1. 2. 3. 4.
APPENDICES The Dashboard Home Page The WD My Cloud Home page has an information bar at the top right, a navigation icon bar across the page, an instant overview of the status of the device’s main functions and links for updating settings. Information Icons Navigation Icons Status and update panels Navigation Icons Icon Name Actions Home The dashboard displays an instant overview of the status of the device’s main functions and links for updating settings.
APPENDICES Built-in apps to make your device more productive Capacity The Capacity panel displays the amount of free storage left on your WD My Cloud device. Quick Status Note: Appears for users not the administrator. The Quick Status area displays the total number of FTP, HTTP, P2P downloads performed. Cloud Access Links Note: These links only display for user accounts.
APPENDICES Web File Viewer The Web File Viewer page provides access to the various files contained the My Cloud device for which you have access. On this screen you can see and manage files on the device. Apps The Apps page provides access to the various apps available for your use on the WD My Cloud device. Available apps vary depending on what your administrator has implemented.
APPENDICES Appendix B: Safe Mode Firmware Update Procedures If you see the following screen, use the steps outlined below to recover your server from safe mode. Note: Before performing these steps, download WD My Cloud firmware from the WD support website (http://support.wd.com) and save it to a location to which you can browse from your computer. Make sure to unzip the firmware file. 1. Log on to your router’s DHCP LAN/Device Client Table to obtain the IP address for your device. 2. 3. 4. 5. 6.
APPENDICES Appendix C: WD My Cloud Action Icons Icon Button Name Actions Add App Select this option to add an app to your My Cloud device. Add Group Select this option to open the Add a Group dialog and add a group to your device. Add Shares Select this option to open the Add Share dialog and add a share to your device. Add User Select this option to open the Add User dialog and add a user to your device. Cloud Access Set up, change, and remove remote cloud access to particular shares.
APPENDICES Icon Button Name Actions My Cloud Dashboard Desktop Icon Click this icon to open the My Cloud Dashboard. Read Only Access Provides the user/group account with read only access to the selected share. The user/group member can view the share but can't update it. Read/Write Access Provides a user or group account with read/write access to the selected share. The user/group members can view and update the share. Recover Select this option to recover a remote backup.
APPENDICES Appendix D: WD My Cloud Device URLs and Names Device URL Use the device URL to access your device from a web browser. Note: If you changes your device name at any time, the URL also change to the new name. If your device name is... Your Windows URL is... Your Mac URL is... WD My Cloud EX2100 http://wdmycloudex2100 http://wdmycloudex2100.local WD My Cloud DL2100 http://wdmyclouddl2100 http://wdmyclouddl2100.local WD My Cloud EX4100 http://wdmyclouddl4100 http://wdmycloudex4100.
APPENDICES Appendix E: Creating a User Import File The User Import file is designed to quickly enter multiple users into your device. Provided below is the file format used to import your user information and examples of how each field works. See “Adding Multiple Users” on page 30 for steps on how to create multiple users with your User Import file. User Import File format Use the following format when entering your data into the User Import file.
APPENDICES Sample User Import File Joe/password/test/Public:SmartWare:TimeMachineBackup/ Public:SmartWare:TimeMachineBackup/Test/0:0:0:0/ Anne/yellow!/anne////0:0:0:0/ Donald///SmartWare///0:0:0:0/ Zoey/blue!807/////0:0:0:0/ Astra/////anne/0:0:0:2/ WD MY CLOUD USER MANUAL 113
INDEX Index A about apps 65 backups 47 cameral backups 55 disk status 60 DLNA 72 internal backups 51 iSCSI 61 media servers 67 shares 37 Volume Virtualization 63 WD Media Players 72 WD Photos 44 access WDMyCloud 41 accessing content 13 general settings 75 online support ii personal cloud using media players 71 personal cloud with iTunes 72 accessories 3 action icons 109 Active Directory settings 88 adding a hard drive 9 a single user 30 apps 66 groups 34 media content to a folder 71 multiple users 30 Port
INDEX connecting a USB drive 47 a Virtualized Volume to a target 64 WD My Cloud device 10 contacting WD Technical Support ii creating a USB backup 48 a Virtualized Volume 63 an iSCSI target 61 an ISO Share 96 camera backups 55 internal backups 51 multiple users 31 new shares 38 remote backups 50 user import file 112 customer support obtaining 26 D Dashboard at a glance 15 end user 105 Home Page 17 launching 15 navigation icons 18 deep sleep 79 deleting an app 66 an iSCSI target 63 an ISO Share 97 internal
INDEX Active Directory settings 88 cloud access 77 distributed file system settings 88 Energy Saver 79 language and clock settings 76 Local Master Browser 88 Mac.
INDEX logging off of your device 27 M Mac creating an alias for shared drive 14 managing alerts 25 apps 65 USB backups 47 users 29 manual updates 101 manually adding an app 66 manually installing an update 101 mapping public folders 14 Max SMB Protocol 88 media adding 71 media players accessing your personal cloud 71 accessing your personal cloud using 71 media types 68 other 72 WD 72 media servers about 67 overview 67 media settings about 90 media storage about 69 media streaming in iTunes 73 media type
INDEX assigning user 33 assigning users to 32 user 32 R RAID mode 58 RAID Storage about 57 types 57 rebooting the device 27, 94 recording WD product information 2 recovering 51 recovering remote backups 51 refreshing iTunes 70 registration online iii regulatory compliance 102 remote 50 remote backups 50, 51 creating 50 remote server 89 removing a group 36 removing users 33 requirements WD My Cloud Mobile App 42 WD Photos Mobile App 44 restore to default 93 restoring your system 93 RoHS 103 Running a Diagn
INDEX managing 47 USB drive connecting 47 User settings 29 viewing list of 29 user adding a single 30 adding multiple 30 assigning quotas 33 quotas 32 user import file creating 112 format 112 user password updating 32 user settings editing 31 users about 29 adding a single 30 adding multiple 30 assigning a group to 32 assigning quotas to 32 creating multiple 31 editing settings 31 enabling cloud access 41 group quota rules 32 importing multiple 31 removing 33 updating password 32 viewing 29 Users Panel 23
INDEX Windows mapping a public folder Windows Services 87 workgroups 87 WD MY CLOUD USER MANUAL 14 120
Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time without notice.
