User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers August 2001 Part No.
ii Please note and heed the WARNING and CAUTION labels that have been placed on the equipment for your safety. Please do not attempt to operate or repair this equipment without adequate training. Liability statement This Datacard® product has been built to the high standards of Datacard Corporation. See “Safety and compliance” on page A-1 for the statement of liability. Regulatory compliance This Datacard product conforms to regulatory requirements as specified in North America and Europe.
iii Contents Section 1: Operating the Printer Chapter 1: Overview . . . . . . . . . . . . . . . . . . . About this manual . . . . . . . . . . . . . . . . . Audience . . . . . . . . . . . . . . . . . . . . . . . . . About the Select printer . . . . . . . . . . . . About Advanced Imaging Technology Printer models . . . . . . . . . . . . . . . . . . Printer features . . . . . . . . . . . . . . . . . Who to call for assistance . . . . . . . . . ....... ....... ....... ....... ....... ....... ....... .......
iv Magnetic stripe test card . . . . . . . . . . . . . . . . . . . . . . . . . 5-7 Problems with card appearance . . . . . . . . . . . . . . . . . . . . . 5-7 Print Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8 Topcoat applied using the print ribbon . . . . . . . . . . . . . . 5-13 Obtaining service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14 When to obtain service . . . . . . . . . . . . . . . . . . . . . . . . .
v Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3 Card specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3 Card size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3 Card material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3 StickICards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4 New cards preferred . . . . . . . . . . . . . . . . . . . . . . . . . .
vi User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers
Overview 1 This chapter presents the following: • • • The purpose of this manual Who should use this manual 1 The Datacard® Select™ Class photo ID printer with Advanced Imaging Technology™, including a description of the printer, the models available, and their components User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers
1-2 Overview About this manual This manual provides detailed information about the Datacard® Select™ Class photo ID printer with Advanced Imaging Technology™. The first section provides operators with information about the printer and how to use it. The second section provides installers with requirements for installation and installation procedures. The third section provides reference information.
1-3 Overview the card. The driver keeps track of the progress of the card in the printer and sends data for the next card as soon as the printer is ready and the data is available. See “PC and software specifications” on page 6-4 for more information about the printer driver and the PC on which it runs. About Advanced Imaging Technology With Advanced Imaging Technology, processing and printing are enhanced for the highest quality images.
1-4 Overview • Magnetic stripe module, for either 3-track (IAT) encoding or single-track NTT encoding. The module is installed in-line with the print operation. It encodes data on the magnetic stripe and then verifies the data. • Smart card module.
1-5 Overview Printer features Use the information in this section to identify the features and controls you use on the printer. Duplex and/or Smart Card Modules Top cover Status light Card cartridge Locks (optional) Exception card slot Card output stacker Ready button Figure 1-3: Front of the Select printer Outside of the printer Find the following on the outside of the printer: Duplex module The optional duplex module flips the card to automatically print on both sides of the card.
1-6 Overview Card output stacker The card output stacker holds the cards after they have been processed. Both completed cards and rejected cards go to the card output stacker. Ready button The Ready button allows you to pause the printer while printing a card, to clear an error condition, to cancel a print job and delete all data for the job, or to create a printer test card.
1-7 Overview Swing arm The swing arm opens to give you access to the print ribbon cartridge, continuous cleaning roller, and printhead cartridge. Push down on the raised end of the swing arm to open it. Ribbon tracker The ribbon tracker measures the movement of the print ribbon as it moves from the supply spool during printing. Printhead cartridge The printhead, contained in the printhead cartridge, applies heat and pressure, which transfers dye and other material from the print ribbon to the card.
1-8 Overview Back of the printer Figure 1-5 shows the back of the Select Class printer: Data port ECP parallel port USB port Contactless smart card port Contact smart card port Power switch Power receptacle Figure 1-5: The back of the Select printer If the printer includes an optional simplex smart card module or duplex module, that module extends farther than the ports and receptacles. Find the following on the back of the printer: Data Port The printer includes two data ports.
1-9 Overview Smart card serial port(s) On printers equipped with the smart card option, use these connectors for the serial cable from the PC or contact station that carries the data to encode on the smart card chip. If the printer does not have any smart card options, the ports will not be installed in the printer. Who to call for assistance If you work with a Datacard-authorized distributor or value-added reseller, contact them for assistance.
1-10 Overview User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers
Using the printer 2 This section describes how to perform basic tasks required to operate the Datacard® Select™ Class photo ID printer with Advanced Imaging Technology™. It describes: • • • • • • • Loading cards Loading print ribbon 2 Powering on the printer Making cards Removing cards Responding to messages Powering off the printer Begin with the printer set up and the printer driver installed.
2-2 Using the printer Loading cards Load cards when beginning work or when the card cartridge is low on cards or empty. You can load cards when the printer power is on or off. You can also load cards while the printer is printing. To order more cards, contact your card vendor. For information on card requirements, see “Supplies and cards” on page B-1. Load cards i If the printer has a locking card cartridge, unlock the cartridge before removing it.
2-3 Using the printer For magnetic stripe cards, the magnetic stripe faces down and is positioned toward the side of the printer that opens (see Figure 2-3). (For some custom applications, you might receive instructions to place cards in a different orientation.) For smart cards, position the card so the chip is up and toward open end of the card cartridge. Smart Card Chip Magnetic Stripe Figure 2-3: Load cards into the card cartridge 4 Replace the card cartridge in the cavity (step 1 in Figure 2-4).
2-4 Using the printer Loading the print ribbon The printer uses print ribbon with color panels, continuous color, or color and topcoat. Full-color ribbon (such as YMCKT) must be Premium ribbon, which uses blue ribbon spools. Monochrome (one color) ribbon on teal ribbon cores can also be used. (Fullcolor ribbon on teal cores cannot be used.) i The type of print ribbon you use must match the print ribbon setting in the driver. To order new ribbon, contact your service provider.
2-5 Using the printer 3 Grasp the ribbon cartridge handle, and lift up to remove the print ribbon cartridge (see Figure 2-7). Avoid touching the printhead cartridge and ribbon tracker. Figure 2-7: Remove the print ribbon cartridge ♦ i Some users run a cleaning cycle whenever the print ribbon is changed. If your site follows this policy, see “Running a cleaning cycle” on page 4-2 for the steps to follow, and then return to this section.
2-6 Using the printer Replace the print ribbon cartridge 1 Place the ribbon cartridge onto the ribbon cartridge supports (see Figure 2-9). Make sure the cartridge is securely seated. Avoid touching the printhead cartridge and ribbon tracker. Figure 2-9: Replace the print ribbon cartridge 2 Close the swing arm, pressing it down until the push latch clicks into place. 3 Close the cover. ♦ Powering on the system Use the following procedure to power on the printer and attached PC.
2-7 Using the printer Figure 2-10: Power on the printer 5 Press the PC Power switch to turn on the power to the PC. Turn on power to any other equipment needed. ♦ Status light The front of the printer has a light that provides information about the printer’s current state. Status light Figure 2-11: Status light Status Light Red Amber Green Description The printer is starting. The printer displays colors repeatedly while it initializes.
2-8 Using the printer Status Light Description The printer is ready and waiting to print cards. Steady green The printer is busy printing cards. Blinking green The printer is paused without an error. Steady amber Blinking amber The printer has issued a message. See the PC for the message.# The printer has a problem that requires service. Steady red The printer power is off. Off #.
2-9 Using the printer 2 In the card creation application, send cards to the printer. The printer driver receives data for each card, prepares the card for printing, and sends each card to the printer in the order received. The printer driver keeps cards in a queue if the printer is busy. E Developers can write card creation applications using the SmartDriver™ Software Developer’s Kit. This kit can be downloaded from www.datacard.com.
2-10 Using the printer The text for one magnetic stripe track must be on one line. The text must use the default type size of 3.5 or 4 points to keep characters on the same line. To view the characters, zoom in on the text. Also, follow these guidelines: 8 – Do not use typographic features, such as letter spacing, on magnetic stripe text. – The paragraph style must be Normal. – The magnetic stripe text, along with graphics and text to print on the front of the card, must be on the first page.
2-11 Using the printer Card output stacker Figure 2-12: Remove cards 2 Dispose of partly processed cards according to your policies for handling the confidential data that might be on the cards. ♦ Responding to messages The Select printer provides information to the printer driver about the status of cards being processed. If the printer is not able to process and print a card, the printer driver generates a message on the PC in response to this situation.
2-12 Using the printer If a message appears repeatedly and you cannot reliably correct the situation, service might be required. E Before you call your service representative, write down the following: – The message and message number. – The model of the printer, such as “ImageCard Select 2 with Advanced Imaging Technology.” – The serial number of the Select printer located on a label visible when the top cover is open. See “Printer label” on page 1-3.
2-13 Using the printer Shutting down the system The printer and PC can be left on during lunch time and other short breaks. Follow your security procedures when leaving the printer. Shut down the printer and system 1 Make sure all cards have completed processing before turning off the power. (You can suspend the Status Monitor to stop communication between the printer and driver. See “Using the Status Monitor” on page 3-9.) 2 Press the Power button to turn off power to the printer.
2-14 Using the printer User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers
Using the printer driver 3 This chapter provides information to help you use the printer driver for the Select printer with Advanced Imaging Technology™ effectively and efficiently.
3-2 Using the printer driver Working with printer settings and data Printer driver settings and data are organized differently for Windows NT, Windows Me and 98, and Windows 2000. Use the section that applies to the operating system you use. Tips for settings When you use settings, consider the following for greatest success: • At installation, the Select printer driver uses default settings for the printer. At setup, you need to view, change, and save printer and driver settings.
3-3 Using the printer driver • • • Topcoat pattern during the print cycle Cleaning interval Magnetic stripe encoding formats and coercivity The Default Document Properties dialog box also provides access to the About dialog box, which shows the printer driver version. Settings that control the non-printing operation of the printer are in the Properties dialog box for the printer.
3-4 Using the printer driver 5 Select the tab that contains the information you want to view or change. 6 If you make changes, click OK to save the settings and close the dialog box. If you do not want to make changes, click Cancel to close the Properties dialog box. 7 If you change the port, restart Windows and power cycle the printer. ♦ Use the Default Document Properties dialog box Make sure the printer power is on and the printer is connected to the PC.
3-5 Using the printer driver setting after selecting YMCKTKT ribbon, the Print Ribbon Type value will be blank. E E If the selections you want to use are not available (are grayed out), make sure the feature is available in the printer. Also make sure that the printer is powered on and connected to the PC and resume the Status Monitor. See “Opening and using the Status Monitor” on page 3-10.
3-6 Using the printer driver 4 Select File from the Printers menu bar, and then select Properties. The Select Properties dialog box appears. Figure 3-3: Properties dialog box, Windows Me and 98 5 Select the tab with the information to view or change. E Select the Print on Both Sides setting before selecting the Print Ribbon Type and Topcoat Pattern. The choices available for Print Ribbon Type and Topcoat Pattern depend on the Print on Both Sides setting.
3-7 Using the printer driver • Magnetic stripe encoding formats and coercivity The Printing Preferences dialog box also provides access to the About dialog box, which shows the printer driver version. Settings that control the non-printing operation of the printer are in the Properties dialog box for the printer.
3-8 Using the printer driver 6 If you make changes, click OK to save the settings and close the dialog box. If you do not want to make changes, click Cancel to close the Properties dialog box. 7 If you change the port, reboot the PC and power cycle the printer. ♦ Use the Printing Preferences dialog box Make sure the printer power is on and the printer is connected to the PC. 1 Select Start from the Windows 2000 taskbar. 2 From the Windows Start menu, select Settings and then Printers.
3-9 Using the printer driver E E If the selections you want to use are not available (are grayed out), make sure the feature is available in the printer. Also make sure that the printer is powered on and connected to the PC and resume the Status Monitor. See “Opening and using the Status Monitor” on page 3-10. For a network-connected printer, see the eGuide for ImageCard® Select™ and UltraGrafix® Select™ Printers.
3-10 Using the printer driver Table 3-1: Status Monitor icons This Status Monitor icon is white with a white exclamation point in a red circle. The Status Monitor is active but is not communicating with the printer. The printer might be off, cables might be loose, or a problem might exist. This Status Monitor icon is white with a blue magnifying glass. The Status Monitor is in advanced setup mode. The Status Monitor icon is white with a yellow arrow.
3-11 Using the printer driver Open the Status Monitor • Double-click on the Select Status Monitor icon (see Figure 3-6). The Status Monitor appears. Figure 3-7: Status Monitor Viewing Status Monitor information The Status Monitor displays the following status information: • • The top line displays the current state of the Status Monitor or printer. • The third line displays the current port mode, which can be ECP, USB, Shared Mode, or Directly Networked.
3-12 Using the printer driver The Status Monitor automatically resumes when you print a card, or when you open Properties, Document Default Properties, or Printing Preferences. Closing and Exiting the Status Monitor Closing the Status Monitor closes the Status Monitor dialog box. The program continues to run. Exiting the Status Monitor stops the Status Monitor (program) and closes the Status Monitor dialog box. To exit or stop the Status Monitor, double-click on the Status Monitor icon and select Exit.
3-13 Using the printer driver Color settings (see Figure 3-8) are one of the features of Advanced Imaging Technology. Figure 3-8: Color Settings page For information about using the features available in advanced setup, see the e-Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers. While in advanced setup, the button on the Status page is named “Quit Advanced Setup.” Click the Quit Advanced Setup button to remove the additional tabs and return to printing mode.
3-14 Using the printer driver User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers
Maintaining the printer 4 This chapter provides information to help you maintain the Select™ Class printer with Advanced Imaging Technology for optimal performance. It describes: • • • • • How to run a cleaning cycle How to use the magnetic stripe cleaning card 4 How to clean the rollers in the printer How to clean the printhead How to replace the printhead cartridge The print area of the printer requires regular cleaning.
4-2 Maintaining the printer Running a cleaning cycle A cleaning cycle includes replacing the sleeve of the continuous cleaning roller and running a cleaning card. Replace the cleaning roller first, and then run a cleaning card. Select one of the following primary methods to make sure cleaning occurs regularly. • You can set the cleaning interval in the driver to indicate when it is time to clean. The default “Cards between cleaning” value is 250 cards.
4-3 Maintaining the printer 4 Lift the continuous cleaning roller unit out of the printer (step 1 in Figure 4-2). 2 1 Figure 4-2: Lift the roller out of the printer 5 Slide the used sleeve off the cleaning roller spindle (step 2 in Figure 4-2). Discard the used sleeve. 6 Slide a new replaceable cleaning sleeve onto the spindle (step 1 in Figure 4-3).
4-4 Maintaining the printer 9 Replace the print ribbon cartridge. 10 Close the swing arm, pressing it down until the push latch clicks into place. 11 Close the printer top cover. ♦ Using the printer cleaning card Use the printer cleaning card when prompted or according to schedule. You can run a printer cleaning card whenever you are not printing, whether or not you have been prompted.
4-5 Maintaining the printer – Click the OK button when the printer driver displays the “printer has reached the cleaning count” message. (If you do not click OK, the message appears each time you print a card, until you use the printer cleaning card.) – Open the Status Monitor by double-clicking the icon. Click the Printer button in the Clean area and then the OK button. The printer pulls in the cleaning card and moves it back and forth to clean the print area.
4-6 Maintaining the printer ! Do not peel off the blue stripe on the back of the card. 2 Open the Status Monitor by double-clicking the icon. 3 Click the Mag Stripe button in the Clean area. The printer automatically runs the magnetic stripe cleaning process and ejects the card in the output stacker when it is complete. 4 Remove the used magnetic stripe cleaning card. The card can be used again.
4-7 Maintaining the printer 2 1 Figure 4-7: Clean the pick rollers 3 c Click the “Printer” button in the Clean area. Click OK on the prompt that appears. Do not insert a cleaning card! The driver sends a command to the printer to run the printer cleaning card. The printer moves rollers when it attempts to pick the card. d Slowly move the pen on the pick roller. e Lightly wipe any dirt from the end of the cleaning pen onto a clean cloth or paper.
4-8 Maintaining the printer i c Do not place the pen next to the black transport base. The pen can get pinched between the roller and the transport base. Do one of the following to turn the rollers in the printer. • Click the “Printer” button in the Clean area. Click OK on the prompt that appears. Do not insert a cleaning card! The driver sends a command to the printer to run the printer cleaning card. The printer moves rollers when it attempts to pick the card.
4-9 Maintaining the printer 6 Print a card to verify the quality of printing. You can print a printer test card, a sample card, or a card using your card creation application. ♦ Cleaning tips Follow these tips to clean your printer effectively and maintain optimum operation. • • Clean the ribbon tracker using the printer cleaning pen. • Clean printer rollers regularly, such as daily or every 1000 cards.
4-10 Maintaining the printer 3 Open the cleaning pen. 4 Using gentle pressure, move the cleaning pen back and forth along the full length of the printhead edge (see Figure 4-9). Be sure to clean the rounded edge of the printhead completely. Figure 4-9: Clean the printing surface of the printhead E If the cleaning pen does not remove all contamination from the printhead, contact your service provider for additional assistance.
4-11 Maintaining the printer 1 Power off the printer. 2 Open the top cover. 3 Push down on the swing arm. The push latch will release the swing arm. Lift the swing arm up until it is fully open. 4 Press down on the green printhead cartridge latch to release the printhead (step 1 in Figure 4-10). Figure 4-10: Printhead cartridge latch lever 5 Lift the printhead cartridge up and off the swing arm (step 2 in Figure 4-10).
4-12 Maintaining the printer 6 Remove the printhead cables. – Push the black locking tabs to the side. Remove the gray connector of the printhead data cable from the printhead cartridge (see Figure 4-11). – Pull firmly on the white connector of the printhead power cable to remove it from the printhead cartridge. You can gently pull on the wires attached to the plug if needed to remove the cable.
4-13 Maintaining the printer Replace the printhead cartridge 1 Carefully align the openings on the (white) power cable plug with the wires of the power receptacle on the printhead. Push the cable’s plug all the way onto the receptacle (see Figure 4-11). 2 Push the (gray) data cable plug into the new printhead cartridge (see Figure 4-11). Make sure the locking tabs are in place. ! Do not press on the wires of the printhead cables.
4-14 Maintaining the printer 1 3 2 Figure 4-14: Secure the printhead cartridge 7 Hold the printhead cartridge latch lever down (step 2 in Figure 4-14) and pivot the printhead cartridge down toward the swing arm (step 3 in Figure 4-14). Release the latch lever when the printhead cartridge is in place. 8 Clean the printhead. Move the cleaning pen back and forth along the length of the printhead edge. (See Figure 4-9 on page 4-10.) Be sure to completely clean the rounded edge of the printhead.
Troubleshooting 5 This chapter explains how to troubleshoot the Select printer with Advanced Imaging Technology™ and how to obtain service. It explains: • • • • • What to do if you think the printer is not working How to make test cards 5 Problems you might see in the appearance of cards How to obtain service How to package the printer to return for service When you experience problems using the printer, follow the guidelines in this chapter. • Record the printer model serial number.
5-2 Troubleshooting Troubleshooting guide When you use the Select printer, you might experience problems. Use the following to help you locate information for different types of problems. Problem Location Printer beeps without a message displayed on the PC See “Responding to messages” on page 2-11. Installation problems See “Install the printer” on page 7-1. Appearance of printed cards See “Problems with card appearance” on page 5-7.
5-3 Troubleshooting 4 Make sure the printer is the selected printer in the card creation application. Print a sample card using the card creation application or see “Printing sample cards” on page 7-15. If the sample card does not print the card as expected, the card creation application is likely not set or operating properly. Making and evaluating test cards You can make the following types of test cards. • Printer test cards verify the function of the printer.
5-4 Troubleshooting User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers
5-5 Troubleshooting E Your service provider might ask you to use a different procedure to make a printer test card. The card printed might have additional area printed on it. For UltraGrafix printers, the test card is printed with one color, such as black. Check the following: • The test card has the pattern shown on the front of the card. The back of the card will be printed with a similar pattern if the printer includes a duplex module.
5-6 Troubleshooting 5 Select the Print Test Page button on the General tab. Wait while Windows creates a test page image. The card will print when the PC and printer are connected, and the printer and driver are working together. Ei After you select the Print Test Page button, Windows displays a wizard asking if the page printed correctly. Click “Yes” on this dialog box to end the Wizard. The “Setup tips” on page 7-16 provide the information you need to address problems with PC to printer communication.
5-7 Troubleshooting E The Windows test page is generated by Microsoft Windows. The small size of the card, compared to printer paper, means that some of the text is not printed on the card. ♦ Magnetic stripe test card If the printer includes a magnetic stripe module, you can print a magnetic stripe test card. The card uses the magnetic stripe settings in the Properties, Default Document Properties, or Printing Preferences dialog box. Use this card to verify that the printer encodes a card correctly.
5-8 Troubleshooting i New Select printers include Datacard’s Advanced Imaging Technology™ (AIT). Cards printed with Advanced Imaging Technology have a different appearance than cards printed with earlier Select printers, including those with Tru Image™. This section describes possible problems you might observe with the quality of cards you produce with the Select printer. To diagnose and fix card quality problems, find the symptom in the tables that follow.
5-9 Troubleshooting Table 5-1: Print quality problems What you see Possible causes Solutions The leading or trailing edge of the printed card is not the expected color. Cards might be slipping in the card track. Run a cleaning cycle, then clean the rollers. See Chapter 4. Two cards might have been picked. The print ribbon might not be Datacardrecommended. Fan cards before inserting them in the card cartridge. Obtain and use Datacardrecommended print ribbon. See Appendix B.
5-10 Troubleshooting Table 5-1: Print quality problems What you see Possible causes Solutions Printed card images (photos) are blurry. The image capture system needs adjustment. See the information for the image capture system. Printed cards, including text, are blurry. The rollers may be dirty. Run a cleaning cycle, then clean the rollers. See Chapter 4. Obtain and use a different supply of cards. See Appendix B. The cards may not meet specifications.
5-11 Troubleshooting Table 5-1: Print quality problems What you see Possible causes Solutions Printed card images (photos) look faded. The image capture system needs adjustment. See the information for the image capture system. Printed cards, including text, look faded. Print ribbon may have been stored improperly or damaged. The might need to be changed. Change the print ribbon a test card. See Chapter 2. Change the color settings. See the e-Guide.# The cards may not meet specifications.
5-12 Troubleshooting Table 5-1: Print quality problems What you see Possible causes Solutions The printed card shows wavy lines along the length of the card (woodgrain). The print ribbon is not loaded correctly. Load the print ribbon again. Make sure the cartridge is firmly seated. See Chapter 2. The printhead is not aligned correctly. Contact your service representative. The card shows irregular lighter or darker spots. The printhead is not aligned correctly.
5-13 Troubleshooting Table 5-1: Print quality problems What you see Possible causes Solutions Part or all of the printed image is compressed. The card path may be obstructed. Check the card transport track for jams. Check the duplex module (Select 2 printers only) for jams. Clear any card jams. The rollers might be dirty. Run a printer cleaning cycle, then clean the rollers. See Chapter 4. Obtain and use a different supply of cards. See Appendix B. The cards might not meet specifications.
5-14 Troubleshooting Table 5-2: Topcoat quality problems—print ribbon What you see The topcoat shows lines along the length of the card. A short edge of the topcoat does not stick to the card. Possible causes The printhead intensity is too high. Lower the printhead intensity setting for topcoat. See the e-Guide.# The printhead is not aligned correctly. Contact your service representative. The printhead intensity is too low. Increase the printhead intensity setting for topcoat. See the e-Guide.
5-15 Troubleshooting When to obtain service Perform the steps earlier in this chapter before obtaining service. Call for service if: • • • A troubleshooting process instructs you to call service A troubleshooting process does not produce the expected result You experience a problem repeatedly Packing the printer for shipping When service asks you return the printer to a service center for repair, pack the printer for shipping. You might also need to pack the printer to send it to another location.
5-16 Troubleshooting 3 2 1 A B 2 4 4 Figure 5-5: Pack a Select printer for shipping 11 Place the printer in the shipping carton, resting in the shipping supports (step 1 in Figure 5-5). 12 Place the “Top Front” and “Top Rear” shipping supports in place (step 2 in Figure 5-5). i Service might ask you to ship cards or additional samples of your current supplies.
Before you install 6 This chapter presents the following: 6 • • • Skills that installers need • The preferred sequence for installing this printer as part of an identification system Physical, electrical, and other requirements for the site Requirements for the PC used with the Select printer with Advanced Imaging Technology™ User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers
6-2 Before you install Installation audience To perform the procedures in the installation section of this guide, you need the following skills: • • Ability to read and understand written and graphical instructions • • Experience with configuring applications and ports • Ability to perform simple troubleshooting using written and graphical instructions Experience and comfort installing hardware (such as a printer, scanner, expansion card, etc.
6-3 Before you install • Store all supplies in a clean, cool, dry location. See “Supply roll storage” on page B-2 for information about the storage environment for Select supplies. Selecting the site After meeting general requirements, the site for the Select printer should meet the electrical, physical, and environmental requirements of the printer. Finally, be sure to select an appropriate site for printer supplies.
6-4 Before you install Environmental requirements The Select printer requires the following environmental conditions for optimal operation: • • Operating relative humidity: 20% to 80% non-condensing Operating temperature range: 55° F to 95° F (13° C to 35° C) If you store the Select printer, provide an environment with the following conditions: • • Storage relative humidity: 20% to 80% non-condensing Storage temperature range: 0° F to 100° F (-17.8° C to 37.
6-5 Before you install • – USB port (used with the Windows 2000, Windows Me, or Windows 98 operating system) • – • • Some parallel communication devices use a cable with a plug that allows another device to be attached, so that two parallel devices are attached to one PC parallel port, known as a pass-through or piggy-back plug. The printer and printer driver cannot communicate reliably through such a plug. Install a second parallel port in the PC if needed.
6-6 Before you install User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers
Install the printer 7 This section describes how to install and set up the Datacard® Select™ Class photo ID printer.
7-2 Install the printer Unpacking the printer Select a site that meets the requirements described in See “Before you install” on page 6-1. Unpack the printer, following these steps. You need scissors or another cutting device to unpack the printer. i Make sure you have one or more people to assist with unpacking the printer. Unpack the printer 1 Place the shipping carton on a firm level surface. 2 Use a scissors to open the taped area on top of the shipping carton.
7-3 Install the printer 7 Slide the shipping supports off the ends of the printer.(The bottom shipping supports remain in the carton.) 8 Remove the printer from the plastic bag. i 9 Save all packing material, including the plastic bag, shipping carton, shipping supports, and accessories bag. Open the accessories bag and remove the contents.
7-4 Install the printer Connect a parallel port data cable 1 Attach the parallel port cable to the ECP parallel port on the printer. i The parallel port cable must be a shielded, Type C, IEEE 1284 parallel port cable, up to a maximum of 6.5 feet or 2 meters long. Figure 7-2: Connect the parallel port cable 2 Attach the other end of the cable to the parallel port on the PC ( see Figure 7-2). Press the cable connector all the way onto the port, and then turn the posts to secure the cable to the PC.
7-5 Install the printer Connect a USB data cable 1 Attach the flat end of the USB cable to the USB port on the PC (see Figure 7-3) or to a device attached to the PC through a USB port. Figure 7-3: Connect the USB cable i The USB cable must be a type CM 30V cable, up to a maximum of 6.5 feet or 2 meters long. 2 WAIT to attach the other end of the USB cable to the printer. You must connect the printer and the PC after the printer is powered on and ready.
7-6 Install the printer 2 Connect the serial cable to the outside printer port (Figure 7-4) if a contactless module is installed in the printer. Inside Outside Figure 7-4: Connect the smart card serial cable 3 Use two smart card serial cables if both ports are installed on the printer (the smart card module contains both contactless port) couplers). (inside port) and contact (outside 4 Connect the other end of the smart card serial cable(s) to the appropriate serial port on the PC.
7-7 Install the printer 2 Plug the other end of the power cord into a single-phase, 3-wire grounded receptacle with 90-130V AC or 195-254V AC at 50 or 60 Hz (step 2 in Figure 7-5). i The printer power supply automatically adjusts to the voltage of the input power. ♦ Preparing the printer for driver installation After connecting the printer and PC and before installing the driver, do the following: • • Load cards in the card cartridge. See “Loading cards” on page 2-2. • Install the print ribbon.
7-8 Install the printer ROM, or through the e-Guide icon on the desktop) for information on these installation alternatives. E You can also directly connect the printer to a network using the SmartDriver Direct Network Kit. See the Direct Network Guide for more information. Select the procedure that applies to the operating system and type of port you use.
7-9 Install the printer Figure 7-6: Driver installation program 5 Click Next in the first Printer Driver Setup dialog box. E 6 The installation program automatically detects the operating system on your PC and selects the driver for that operating system. For Windows 2000, you will run a second program to complete installation. Review the License Agreement and click Yes to continue. E 7 If you used a different sequence to start installation, you might have a slightly different sequence of prompts.
7-10 Install the printer 12 The installation program copies files to the PC and updates entries (not for Windows 2000). 13 Install information if needed. – The installation program detects whether the Adobe Acrobat Reader program is installed on the PC. If it is not, the installation program asks if you want to install Acrobat Reader. Click Yes and the Next to install it.
7-11 Install the printer – Security on the PC might be set to prevent installation without a digital signature. See Windows help for “digital signature” to change the security setting. – If installation is cancelled or cannot continue, see the e-Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers steps to follow. 25 The installation program copies files to the PC and updates entries to enable the printer. 26 Restart the PC when the wizard prompts you.
7-12 Install the printer – Click Next to continue. – Click Yes and then Next to open the Release Notes in WordPad. Close the Release Notes when you have viewed the information. 10 The installation program copies files to the PC and updates entries to enable the printer. 11 Install information if needed. – The installation program detects whether the Adobe Acrobat Reader program is installed on the PC. If it is not, the installation program asks if you want to install Acrobat Reader.
7-13 Install the printer E – You might need to cancel the Smart Driver Installation program if it starts automatically. The Found New Hardware wizard must start the installation program for USB installation. If you are using diskettes, extract the files to the PC’s hard drive. 5 Click Next. On the next page of the wizard, make sure that “Search for a suitable driver for my device (recommended).” is selected.
7-14 Install the printer • Obtain the e-Guide from the E-Guide folder of the Printer driver CD-ROM. Using Windows Explorer, search for the Dssm.hlp file. Copy the e-Guide to the same folder as Dssm.hlp, so it is availabe when using help. 15 The Finish dialog box appears. – E The dialog reminds you to run the Plug-and-Play driver installation. You have completed this step and do not need to run it again.
7-15 Install the printer Printing sample cards The Select printer is shipped with cards that are printed in the factory. Files for these cards are also provided on the driver CD so you can print the same cards at your site. Print sample cards 1 Begin with the printer powered on and connected to the PC, the printer driver installed, and Windows running. i Files for the sample card are located on the printer driver CD-ROM.
7-16 Install the printer 15 Use the card comparison to complete the Installation Report and e-mail or fax the report to Datacard. ♦ Setup tips Make sure that: • • The card cartridge is in place and contains cards. • If the PC has more than one port, the port to which the printer is assigned (such as LPT1) is the same as the port to which it is connected. • The parallel port (if used) is configured as an ECP parallel port in the PC’s BIOS. See “PC settings” on page C-1 for more information.
7-17 Install the printer • Fine-tune black (K-panel) printing if you print bar codes or fine text. See the eGuide for ImageCard® Select™ and UltraGrafix® Select™ Printers for steps to follow. • Change color settings. After the card design is defined and other components of an identification system are set up, you might want to change color settings for maximum color quality. See the e-Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers for steps to follow.
7-18 Install the printer User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers
Safety and compliance A This appendix presents: • • • Regulatory compliance information Safety information Trademark acknowledgments A Regulatory compliance Notice for USA (FCC notice) This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with this instruction manual, it may interfere with radio communications.
A-2 Liability statement This Datacard® product has been built to the high standards of Datacard Corporation (doing business as Datacard® Group). Please note and heed the WARNING and CAUTION labels that have been placed on the equipment for your safety. Please do not attempt to operate or repair this equipment without adequate training. Any use, operation or repair in contravention of this document is at your own risk.
A-3 • Operate the printer with the cover closed. Acknowledgments Microsoft, Windows NT, and Windows are trademarks or registered trademarks of Microsoft Corporation. Datacard, ImageCard, UltraGrafix, Express, Select, Tru Image, Advanced Imaging Technology, SmartDriver, ID Works, and ViaNet are trademarks or registered trademarks of Datacard Corporation. All other trademarks are the property of their respective owners.
A-4 User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers
Supplies and cards B This appendix describes specifications, part numbers, and handling for supplies and components used with the Select printer with Advanced Imaging Technology™.
B-2 You can use the following single-color (monochrome) print ribbons in ImageCard and UltraGrafix printers: i If you use a K ribbon with a color other than black, see “Changing the type of print ribbon” in the e-Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers.
B-3 • Supply rolls should be at room temperature when they are installed in the printer and used. If supplies are stored in a cooler environment than the printer, allow supplies to reach room temperature before using. Cards This section describes specifications and quality guidelines for card stock to use with the Select printer. It also describes the environmental specifications for storage of card stock.
B-4 • Cards with a smart card chip on the top of the card. Depending on the module installed in the printer, contact-type, contactless, or both types of smart card chips can be programmed. i Embossed cards cannot be printed with the Select printer. StickICards Datacard brand StickICards, part number 597640-001, can be used. StickICards are used to make personalized cards that can be adhered to proximity cards when the card surface is not flat enough to print.
B-5 • The cards cannot have a punched area closer than 0.45 in (1.14 cm) from the right edge (as loaded in the card cartridge). • If the card has a magnetic stripe, the card cannot be punched anywhere in the stripe. Card quality guidelines Your cards must meet the following card quality guidelines for the Select printer to print high quality graphics on them successfully. Card surface • The card surface must be free of irregularities such as particles embedded in the surface.
B-6 Card storage specifications The cards should be stored in a cool, dry, and dark place. Excessive light can cause yellowing of cards on exposed edges. Keep cards in their original packaging. Cards should be at room temperature when they are installed in the printer and used. If cards are stored in a cooler environment than the printer, allow them to reach room temperature before using. Cleaning supplies The Select printer uses the following cleaning supplies.
B-7 Figure B-4: Replaceable cleaning sleeve Cleaning kits Cleaning kits include 5 printer cleaning cards and 5 replaceable cleaning sleeves. The following cleaning kits are available: Printer features Part number For printers with magnetic stripe modules 549718-001 For printers without magnetic stripe modules 549717-001 Figure B-5: Cleaning Kit Magnetic stripe cleaning card Use the magenetic stripe cleaning card if the printer has a magnetic stripe module. The card is part number 590408-002.
B-8 Printer driver CD-ROM The Select printer drivers are delivered on a CD-ROM. The CD-ROM also contains associated files and utilities you might need. The following table lists the contents of the CD-ROM, the path, and the purpose of the program, file, or utility: Path Purpose Printer driver for Windows NT D:\NT\ SETUP.EXE# Custom installation for Windows NT 4.0 and Windows 2000 Printer driver for Windows 2000 D:\2000\SELECT2K.
B-9 Support files Path Purpose D:\Support\ ImageCard Test Doc.tif Sample card files and files used at the direction of service for troubleshooting. D:\Support\ UltraGrafix Test doc.tif D:\Support\color.prn D:\Support\mono.prn# SmartDriver SDK #. D:\Support\SDK\ SmartDriver SDK.exe Sefl-extracting file for the SmartDriver SDK which is used to write applications that work with the printer.
B-10 Printhead type label Printhead-do not touch this surface Figure B-6: Select replaceable printhead cartridge ! Do not touch the printing edge of the printhead in the printhead cartridge. If you do, clean it. See “Cleaning the printhead” on page 4-9. Keep a replacement printhead in stock so it is available when you need it. Data cable The Select printer uses a data cable to connect the printer to the PC.
B-11 Power cord The Select printer uses one of the following power cords: • U.S. power cable (part number 556766-010) iciv177u Figure B-9: U.S.
B-12 Print ribbon cartridge The print ribbong cartridge is part number 555545-998. i Be sure to change the print ribbon setting in the printer driver when you change the type of print ribbon. Figure B-11: Print ribbon cartridge Card cartridge The card cartridge is part number 549311-999. Figure B-12: Card cartidge Replacement keys for optional lock The optional lock for the card cartridge uses one of five replacement keys.
B-13 Cleaning roller spindle The Cleaning roller spindle holds the replaceable cleaning sleeve. The part number is 549130-001. Figure B-13: Cleaning roller spindle Related publications This section describes publications for the Select printer with Advanced Imaging Technology™.
B-14 User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers
PC settings C This appendix provides information about the PC on which the printer driver for the Select printer with Advanced Imaging Technology™ is installed.
C-2 PC settings for all operating systems This section describes how to configure the ECP parallel port. Configuring the ECP parallel port For most PCs, the parallel port is configured as an ECP parallel port in the PC's BIOS. The following applies to some PCs and to the Windows 2000, Windows NT, Windows Me, and Windows 98 operating systems. i See the information that accompanies your PC for details about changing the BIOS settings. Configure the ECP parallel port 1 Close all open applications.
C-3 5 Click the + next to Ports (COM and LPT) to display the port entries. Usually the second installed port is LPT2. 6 Click Printer Port (LPT2), or other entry for the installed port, and then select the Properties button. The Printer Port (LPT2) Properties dialog box appears (see Figure C-1. 7 Click the Resources tab. • Make sure that “Use automatic settings” is not selected. • • The “Conflicting device list” should show No conflicts.
C-4 Set up a Universal Serial Bus (US) port 1 Right-click on the My Computer icon on the desktop and then select Properties from the popup menu. The System Properties dialog box appears. 2 Select the Device Manager tab to view a list of devices. (On Windows 2000, select the Hardware tab and then click the Device Manager button.) 3 Select “View devices by type” if needed. 4 Click the + next to Universal Serial Bus controllers to display the USB port controllers.
C-5 8 Click OK on the Properties dialog box and on the System Properties dialog box to save settings and close the dialog boxes. ♦ Remove a device from the Device Manager Remove a device from the Device Manager if the Add/Detect New Hardware wizard was cancelled (or another installation problem occurred), or you want to reinstall the printer driver. 1 Disconnect the printer from the PC.
C-6 • Setting printer permissions • Setting serial port values Setting parallel port values Port values include the port to which the printer is assigned, the communication mode for the port, and printer spooling. Set parallel port values for Windows 2000 and NT 4.0 1 From the Windows NT taskbar select Start, then Settings, and then Printers. The Printers window appears. 2 Highlight the Select printer driver icon by clicking on it once. 3 From the menu bar, select File and then Properties.
C-7 4 Select the Security tab. 5 Review the Names list. If the names for which you want to specify permissions do not appear in the list, add the names. a Select the Add button to open the Select Users and Groups dialog box. b Click on the name and click Add. Repeat for each name to add. c When done adding names, click OK. The Select Users and Groups dialog box closes. 6 In the Names list, select the name for which you want to specify permissions.
C-8 5 Click the Permissions button to open the Printer Permissions dialog box. 6 Select the Add button to open the Add Users and Groups dialog box. 7 Select the Show Users button. 8 Select the name of the user (or group) to add to the printer and click the Add button. 9 From the Type of Access list, select the access: – For a local user of a local printer or for a user of a directly networked printer: • For a user connected to a directly networked printer, select Full Control.
C-9 3 From the Ports dialog box, select the port, such as COM1 or COM2 (Figure C-3). Figure C-3: Ports dialog box 4 Select the Settings button to display the port settings. i If the PC has more than one serial port, make sure you view the settings for the serial port to which the printer is attached.
C-10 PC settings for Windows Me and 98 This section describes the following settings for PCs running Windows Me and 98. • Setting parallel port values • • Setting USB port values Setting serial port values Setting parallel port values Parallel port values include the port to which the printer is assigned, the communication mode for the port, and printer spooling. Verify port assignment and settings 1 From the Windows taskbar select Start, then Settings, and then Printers.
C-11 5 Click the Plus sign + next to Ports (COM & LPT) to show the available ports. The list should include an entry such as "ECP Printer port (LPT1)." 6 Click the entry for the port to which the printer is assigned (such as LPT1 or LPT2). 7 Select the Properties button to display the Properties dialog box. 8 Select the Driver tab, and then select the Update Driver button to display the Select Device dialog box. 9 Make sure Show all devices is selected.
C-12 3 On the system Properties dialog box, select the Device Manager tab. Figure C-5: Device Manager tab of System Properties dialog box 4 Click the Plus sign + next to Ports (COM & LPT) to display a list of ports. 5 From the Ports list, select the port, such as COM1 or COM2 (Figure C-5). 6 Select the Properties button to display the port settings. i If the PC has more than one serial port, make sure you view the settings for the serial port to which the printer is attached.
C-13 Figure C-6: Settings dialog box 7 Select the Port Settings tab. 8 Select the following settings: 9 Setting Value Bits per second 9600 Data bits 8 Parity None Stop bits 1 Flow control None When the settings are correct, click OK to save settings and close the dialog box.
C-14 User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers
Magnetic stripe encoding D This appendix describes the specifications and characters you can encode on a magnetic stripe in the Select printer, including: • • IATA, ABA, and TTS character sets NTT character sets D This appendix also describes basic steps required to set up for magnetic stripe encoding. i To use custom magnetic stripe formats, such as binary, contact your service provider for more information.
D-2 NTT character set The maximum field length for NTT (Nippon Telephone & Telegraph) format is 69 characters. NTT allows spaces, numeric characters, upper case alphabetic characters, lower case alphabetic characters, and special characters. From a PC running Japanese Windows NT 4.0 or Japanese Windows 98, NTT supports 55 Katakana characters. The special characters include: !"#$%&'()*+,-./:;<=>?@[ ]^_`{|}~ and the following Japanese-language special characters: (Japanese Windows NT required.
D-3 Magnetic Stripe settings used by the Select printer The following table presents technical details that apply to encoding magnetic stripe data.
D-4 User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers
Installation messages E This appendix lists messages displayed during printer installation and describes actions to take based on the messages.
E-2 You need at least 50 Mb of free disk space to install this printer driver. Possible Cause Action The installation program detected that there is too little storage space on the same hard drive as the PC’s operating system. Perform PC maintenance, as described in the e-Guide. If you obtain the printer driver from the Datacard Web site, make sure that you have more than the required amount of disk space after saving the download file and extracting it.
E-3 You must have administrator privileges to use this installation. Possible Cause Action You are installing the printer on a PC running Windows NT and you are logged on with a user ID that does not have Administrator privileges. Cancel installation. Sign off of the current user ID and sign on with the Administrator ID. If needed, ask the Administrator for the PC to perform the installation. There was an error creating a desktop shortcut for (component).
E-4 There is not enough disk space to complete this installation. Canceling installation. Possible Cause Action During the installation process, disk space was used by another application, resulting in less than the required amount of disk space. Perform PC maintenance. See the eGuide for steps to follow. You are installing an older printer driver and a current version is installed. Canceling installation. Possible Cause Action You are attempting to install an older version 3.
E-5 The printer driver can be installed with the Microsoft Windows 95 operating system. Datacard highly recommends that you use Windows 98 Second Edition (SE) or Millennium Edition (Me) with the printer driver to avoid unexpected results. Possible Cause Action You are installing the printer driver on a PC running the Windows 95 operating system. The installation program permits installation on Windows 95. However, the printer and driver were not tested with this operating system.
E-6 Do you want this printer to be the default printer? Possible Cause Action You can select the default printer when two or more printers are installed on a PC. Usually, the default printer is the most frequently used printer. If this is the first printer installed on the PC, it will be the default printer (your answer to this question will not affect this). If more than one printer is installed to this PC, you can choose to make this printer the default or use another printer as the default.
E-7 The e-Guide and Acrobat Reader are not available to install. Possible Cause Action This printer driver was downloaded from the Datacard web site. The components are available for download separately to shorten download times. If an earlier version of the driver was installed, Acrobat Reader should be installed on the PC. Check the Datacard web site for an updated e-Guide. Download and unzip the file if needed. This printer driver was copied from the driver CD to another location.
E-8 You can have up to 31 characters (including spaces) in the name of the printer. Possible Cause Action The name you entered has more than the allowed number of characters. Use the default name or use a name with less than 31 characters. If you are planning to access this printer from another PC over a network, use a name with 21 or fewer characters so Windows can add network information to the printer name. An invalid parameter has been detected during printer installation.
E-9 This printer driver cannot be installed on this operating system. Cancelling installation. Possible Cause Action You downloaded a printer driver for Windows NT 4.0 from the Datacard web site, but the PC is running Windows NT 3.51 or lower. Check the name of the downloaded file and/or the folder to which driver files were extracted. The names should specify the operating system of the PC on which you are attempting to install the printer driver.
E-10 Could not access file ______________. Possible Cause Action You deleted the printer driver and did not restart Windows afterward. Cancel installation and restart Windows. Install the printer again. If you receive the message again, run the Cleanup utility (on the CD-ROM) and then install the printer. The Installation did not complete. Possible Cause Action You have selected a port that does not exist. Restart Windows and remove printer (using printer name) if it appears in the Printers window.
E-11 Removing the printer driver for Windows ME, 98, and NT Type in the name of the Datacard printer to remove. Possible Cause Action You used the Add/Remove Programs dialog box to remove a printer. Enter the name of printer to remove, or cancel and use the Printers window to delete the icon for the printer. (printer name) is not a Datacard printer, is an invalid name, or it was installed using the Add Printers wizard.
E-12 User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers
Index Numerics 2000 e-4-8 A AC power 1-9 accessories bag 7-3 Add New Hardware Wizard e-4-5, e-4-6, e-4-13 Administrator Windows NT C-5, C-6, e-4-2, e-4-10, e-A-5, e-A-6 Adobe Acrobat Reader B-7 Advanced Imaging Technology about 1-3 card appearance 5-8 color settings 3-13 Premium ribbon 2-4, e-1-8 print ribbon 1-3 advanced setup 3-11, 3-13, e-4-32 application cards 2-9 B barcodes printing intensity e-4-32 box opening 7-2 button Ready 1-6, 5-4, e-1-12 C cable connecting 7-5, e-1-3 data 7-3, 7-4, 7-5, B-9,
2 cleaning kit B-6 magnetic stripe module 4-5, e-3-5 more often 4-2, e-3-2 pen 4-9, B-7, e-3-9 printer 3-3, 4-2, e-1-17, e-3-2 printer cleaning card 4-4, e-3-4 printer rollers 4-6, e-3-6 printhead 4-9, e-3-10 prompt 4-4, e-3-4 remove cover from sleeve 4-3, e-3-3 replace sleeve 4-2, e-3-2 replaceable cleaning sleeve 1-8, B-6 roller and sleeve 7-3 rollers 4-6, e-3-6 run cleaning cycle 3-11 StickICards 4-9, e-3-9 tips 4-9, e-3-9 using pen 4-6, e-3-6 when changing print ribbon 2-5, 4-2, e-1-9, e-3-2 clearance 6
Index host PC management e-4-17, e-4-21 humidity 6-4, B-2, B-6 I icon e-Guide 1-2 printer 3-3, 3-6, 3-7, 3-8, e-1-18, e-1-21, e-1-22, e-1-23 status monitor 3-10 image quality blank card 5-9 blank spots 5-8 blurry image 5-10 blurry text 5-10 data unevenly positioned 5-10 discolored image 5-11 faded image 5-11 image not printed 5-9 image upside down 5-10 misaligned colors 5-9 spots 5-12 unexpected colors 5-9 unprinted lines 5-8 unprinted spots 5-11 wavy lines 5-12 woodgrain 5-12 ImageCard model 1-3 Imaging
4 P parallel cable pass-through not supported 6-5, e-4-3 parallel port cable specifications e-1-2 command installation e-4-23 connect cable 7-4, e-1-2 install driver 7-8 pass-through cable not supported 7-4, e-1-2, e-4-3 reinstall printer driver e-4-9 settings C-2, e-A-2 PC application 2-9 card creation application 2-8, 6-4 client e-4-18, e-4-19 connecting more than one printer e-4-1 disk space e-4-26 environment 6-3 host e-4-18 messages 2-11, 5-1, e-1-24 network setup e-4-17 ports 7-4, e-1-2 power on 2-7,
Index position of printing e-4-32 power off 2-13, e-1-26 power on 2-6, e-1-10 printing intensity e-4-32 problems 2-11, e-1-25 recommended supplies B-1 save values e-4-32 sharing e-4-17, e-4-18 serial number 1-3 status monitor 3-11 test card 5-4, e-1-3 troubleshooting 5-2 update firmware e-4-11 UltraGrafix 1-3 unpack 7-2 values e-4-32 Printer Diagnostic Utility e-4-2 printer driver about 1-2 CD-ROM 7-3, B-7, e-4-10, e-4-13 change settings 3-2, e-1-17 client PC e-4-19, e-4-22 compatible version e-4-3 directl
6 problems smart card module e-2-6 program card creation 6-5 printer driver 6-4 Properties Windows 2000 3-7, e-1-22, e-4-12 Windows 2000 Printer Preferences 3-8, e-1-23 Windows Me and 98 3-6, e-1-21 Window NT 3-3, e-1-18 Windows NT Default Document 3-5, e-1-19 Windows NT dialog box 3-3, e-1-18 punched card B-4 Q quality cards B-3 printing 5-8 supplies B-2 troubleshooting 5-1 Quick Install Chart 7-2 R ready button 1-6, 5-4, e-1-12 recommended supplies B-1 reigstration position of printing e-4-32 regulatory
Index processing cards e-4-24 serial cable B-10 serial port 1-9, 7-5, e-1-3 Software Developer’s Kit 2-9, B-12 Start menu 7-9, e-4-9 status light about 1-5 blink amber without message 2-11 description 2-7 Status Monitor about 3-10 advanced setup 3-13 client PC e-4-22 close 3-13 exit 3-11, 3-13 more than one printer e-4-5 suspend 3-12 using 3-11 view details 3-12 storage cards B-5 conditions 6-2 supplies 6-2, B-2 supplies authorized B-1 storage 6-2, B-2 swing arm 1-7 latch e-2-2 open e-2-2 switch Power 1-9,
8 Windows test page wizard 5-6, e-1-14 upgrading the printer driver e-4-6 Windows 2000 administration e-4-14 host PC permission e-4-21 New Driver button e-4-12 permission to delete printer e-4-8 permissions 7-14, C-6, e-4-15, e-4-18 Printer Preferences 3-8, e-1-23 printer sharing e-4-17 Properties 3-7, e-1-22 reinstall printer driver e-4-14 rename printer e-4-3 Service Pack e-4-7, e-4-12 update printer driver e-4-12 USB port 6-5 Windows Me and 98 edition recommended e-4-7 PC settings C-10, e-A-9 printer sh
