H300/H350 User Guide DataLocker Inc.
H300/H350 User Guide Contents About This Guide 3 Quick Start 3 About My Device How Is This Different Than A Regular Hard Drive? What Systems Can I Use It On? . . . . . . . . . . . Citrix Compatibilities . . . . . . . . . . . . . . . . . Product Specifications . . . . . . . . . . . . . . . . Recommended Best Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
H300/H350 User Guide About This Guide DataLocker? H300 and H350 are available in Basic or Enterprise versions. The Basic version of the H300/H350 does not require a management platform. The Enterprise version requires a device license and can be managed by either SafeConsole or IronkeyTM EMS. Both SafeConsole and Ironkey EMS are secure cloud or on-premises management platforms that allow your organization to centrally manage compatible USB (Universal Serial Bus) storage devices easily and efficiently.
H300/H350 User Guide How Is This Different Than A Regular Hard Drive? FIPS 140-2 Level 3 Certification (H350 only) - The H350 is a FIPS-certified device, so you can feel confident that you’re complying with regulatory requirements. Hardware Encryption - The Cryptochip in your device protects your data with the same level of protection as highly classified government information. This security technology feature is always on and cannot be disabled.
H300/H350 User Guide • • • • XenDesktop 7.14 XenDesktop 7.15 LTSR XenDesktop 7.16 XenDesktop 7.17 Additionally, the H300 is also compatible with: • Citrix Virtual Apps and Desktops service and Citrix Virtual Apps and Desktops service on Azure Product Specifications For further details about your device, see the Device Info page in the DataLocker Control Panel. Specification Details Capacity* Dimensions Rotational: 500GB, 1TB, 2TB SSD: 500GB, 1TB 124.6mm x 86.6mm x 26.8mm Weight 500GB: 10.
H300/H350 User Guide Specification Details Warranty 5 Years Limited Designed and assembled in the U.S.A., H300 and H350 devices do not require any software or drivers to be installed. * Advertised capacity is approximate. Some space is required for onboard software. ** Limited Feature Set. No online management features. Recommended Best Practices 1. Create an online account (Enterprise only) so that you can reset a forgotten device password. 2.
H300/H350 User Guide Device Access (macOS Environment) 1. Plug the H300/H350 encrypted hard drive into an available USB port on the macOS notebook or desktop and wait for the operating system to detect it. 2. Double click the Unlocker volume that appears on the desktop to start the initialization process. • If the Unlocker volume does not appear on the desktop, open Finder and locate the Unlocker volume on the left side of the Finder window (listed under Devices.
H300/H350 User Guide DataLocker Control Panel Upgrading My Device From Basic To Enterprise (Windows And macOS Systems Only) If notified by your System Administrator, you can upgrade your DataLocker H300/H350 Basic device to an Enterprise device. Enterprise devices are compatible with SafeConsole or IronKey EMS. When you upgrade your device, you will be required to activate it using a Connection Token or Activation Code, provided by your administrator.
H300/H350 User Guide A SafeConsole Connection Token will be needed. The SafeConsole Connection Token is obtained by the System Administrator through the Quick Connect Guide, located inside of the SafeConsole user interface. Users without access to a Management Server, please contact sales: sales@datalocker.com / (913)310-9088 1. Enter the SafeConsole Connection Token that is obtained in the steps above.
H300/H350 User Guide • The user will receive an Online Account Error message if the online account has not been created or there was an issue while attempting to verify the account. 4. Choose a Secure Volume File System (see Formatting My Device) and click Continue. 5. The device will now finalize the setup process and be ready for use. Access the encrypted storage by clicking the Folder Icon in the top menu. The settings of the device can be accessed and altered by clicking the Gear Icon.
H300/H350 User Guide Changing The Unlock Message The Unlock Message is custom text that displays in the Unlocker window when you unlock the device. This feature allows you to customize the message that displays. For example, adding contact information will display information on how a lost drive can be returned to you. For Enterprise devices, this feature may or may not be enabled by your System Administrator. To change the Unlock Message: 1. In the DataLocker Control Panel, click Settings on the menu bar.
H300/H350 User Guide 5. Use data recovery software if necessary in order to recover your files. Typing Passwords With The Virtual Keyboard If you are unlocking your device on an unfamiliar computer and are concerned about keylogging and screen logging spyware, use the Virtual Keyboard. It helps protect your device password by letting you click out letters and numbers. The underlying techniques in the Virtual Keyboard will bypass many trojans, keyloggers, and screen loggers.
H300/H350 User Guide Formatting My Device Your device will need to be formatted during initialization before it can be used to store files. If initalizing on Windows, you will be given the option of formatting the PRIVATE_USB drive as FAT32, NTFS, or exFAT.
H300/H350 User Guide Note: To visit the DataLocker website or access more information about legal notices or certifications for DataLocker products, click one of the information buttons on the Device Info page. Hint: Click Copy to copy the device information to the clipboard so that you can paste it in an email or support request. Editing The Applications List The Applications List, located in the DataLocker Control Panel, is the area where you can quickly launch on-board applications and files.
H300/H350 User Guide Using My Device - Enterprise Only Features Accessing My Device If I Forget My Password If you forget your password and an administrator has granted you password reset privileges, you can reset it. If your administrator has not granted password reset priviledges, you must contact your administrator for help resetting your password. To reset your password: 1. Plug in your device and start the Unlocker. 2. Click Password Help. 3. At the Password Help prompt, click Reset Password.
H300/H350 User Guide Restoring On-Board Applications You can restore on-board applications installed by Ironkey EMS if they are ever erased or become corrupt (Windows only). 1. Unlock your device and click Settings on the menu bar of the DataLocker Control Panel. 2. Click Tools in the left sidebar. Under Device Health, click Restore Onboard Apps. Using ZoneBuilder In SafeConsole If enabled by your System Administrator, ZoneBuilder is a SafeConsole tool used to create a Trusted Zone of computers.
H300/H350 User Guide 2. On the My Devices tab, click Edit by the device whose nickname you wish to change. 3. Type a new nickname in the box provided and click Save. Managing Your Online Account Settings In Ironkey EMS If you are using Ironkey EMS, you are able to change some of the settings on your online account by following the steps below. • Account activity: – Click Account Dashboard to monitor recent events, such as logins, failed password attempts, etc.
H300/H350 User Guide Simply un-mounting the device does not automatically lock the PRIVATE_USB. To lock the device, you must either unmount and physically remove (unplug) it, or run: • Unlocker_xx.exe -l Please note the following important details for using your device on Linux: 1. Kernel Version must be 2.6 or higher 2.
H300/H350 User Guide ® 2019 DataLocker Inc. All rights reserved. NOTE: DataLocker is not liable for technical or editorial errors and/or omissions contained herein; nor for incidental or consequential damages resulting from the furnishing or use of this material. The information provided herein is subject to change without notice. The information contained in this document represents the current view of DataLocker on the issue discussed as of the date of publication.
