Installation manual

BHS AND REDS INSTALLATION MANUAL
36
5
5.2 MAINTENANCE – LEVEL 2
For repair and maintenance activities that cannot be performed by the Customer, Datalogic
offers various services:
Warranty extension program (one or two years)
Repair agreement (fixed price per defective unit)
Preventive maintenance (on site checking every 6 months)
“On call” intervention
5.3 TROUBLESHOOTING
5.3.1 SC6000 Troubleshooting
PROBLEM
SUGGESTION
Power On failure: “Power On”
LED is OFF
Check power connection
If using a power adapter, is it connected to PWO 25-
pin cable?
Encoder Failure: The
“Encoder LED” is off when the
encoder signal is present
Check cabling
Presence sensor Failure:
The “PS LED” is blocked ON
or OFF if the PS signal is
present
Check cabling
Communication (Main / Aux):
the device is not transmitting
anything to the host.
Check the GENIUS™ settings
Do the serial host settings match the serial device
setting?
Is serial Main / Aux cable connected?
Is wiring correct?
If using the Main RS232 or RS485 interface,
is the reference ground connected to GND_ISO? Be
careful that it is not completely different from GND
power ground
When using the Main interface, Tx/Rx Data LEDs
must be lit during data transfer
Communication: data
transferred to the host are
incorrect, corrupted or
incomplete
Check the Genius™ data format settings (Headers,
Terminators, Separators, Filling Chars)
Are the COM port parameters correctly assigned?
Communication (Ethernet)
Failure:
the Ethernet LED is not lit
Check the GENIUS™ settings
Check the HUB connections