Operation Manual

Getting Started
Quick Reference Guide 13
units and at its sole discretion can return the units in the “factory default” con-
figuration or with any software or firmware update available at the time of the
repair (other than the firmware or software installed during the manufacture of
the product). Customer accepts responsibility to maintain a back up copy of its
software and data.
Warranty Claims Process
In order to obtain service under the Factory Warranty, Customer must notify
Datalogic of the claimed defect before the expiration of the applicable Warranty
period and obtain from Datalogic a return authorization number (RMA) for
return of the product to a designated Datalogic service center. If Datalogic
determines Customer’s claim is valid, Datalogic will repair or replace product
without additional charge for parts and labor. Customer shall be responsible for
packaging and shipping the product to the designated Datalogic service center,
with shipping charges prepaid. Datalogic shall pay for the return of the product
to Customer if the shipment is to a location within the country in which the
Datalogic service center is located. Customer shall be responsible for paying all
shipping charges, duties, taxes, and any other charges for products returned to
any other locations. Failure to follow the applicable RMA policy, may result in a
processing fee. Customer shall be responsible for return shipment expenses
for products which Datalogic, at its sole discretion, determines are not defective
or eligible for warranty repair.
Warranty Exclusions
The Datalogic Factory Warranty shall not apply to:
(i) any product which has been damaged, modified, altered, repaired or
upgraded by other than Datalogic service personnel or its authorized
representatives;
(ii) any claimed defect, failure or damage which Datalogic determines was
caused by faulty operations, improper use, abuse, misuse, wear and tear,
negligence, improper storage or use of parts or accessories not approved
or supplied by Datalogic;
(iii) any claimed defect or damage caused by the use of product with any
other instrument, equipment or apparatus;
(iv) any claimed defect or damage caused by the failure to provide proper
maintenance, including but not limited to cleaning the upper window in
accordance with product manual;
(v) any defect or damage caused by natural or man-made disaster such as
but not limited to fire, water damage, floods, other natural disasters, van-
dalism or abusive events that would cause internal and external compo-
nent damage or destruction of the whole unit, consumable items;