User's Manual

45
©Datamatic, Ltd. 2000 - 2004
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Appendix B: Equipment Maintenance
RMA Return Maintenance Authorization
To send in your unit for preventative maintenance, contact Customer Support to receive a
Return Maintenance Authorization (RMA). Always contact Customer Support for an
RMA before sending Datamatic equipment. Datamatic will not service equipment
without an RMA.
1. Complete Datamatic’s Equipment Return Request Form on the web at
www.datamatic.com/callcenter/ccRMAform.asp
or call Datamatic’s Customer
Service support line at 888-326-5032.
2. If the equipment needs troubleshooting, Customer Service provides assistance via
phone.
3. If the equipment requires return, the Customer Service Representative opens an
RMA.
4. You will be asked to provide the equipment serial number, your return shipping
address, and how you will be shipping the equipment (e.g., via UPS Ground or
USPS Priority Mail).
5. Datamatic Customer Service will create an RMA and email or fax you a copy.
6. Verify that the information on the RMA is correct (e.g., the serial number, return
address, etc.).
7. Make two copies of the RMA received from Datamatic.
8. Keep one copy of the RMA form for your records and enclose the other copy
with the equipment being shipped.
If Datamatic receives a shipment without an RMA, Datamatic will hold the
shipment until a representative from your company contacts Customer Support
for an RMA.
If Datamatic is not contacted, your equipment may be returned to you without
being serviced.