User Manual

Datamatic, LTD. System Training Manual Version 06.09.09
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Confidential Datamatic, Ltd. 2009
Troubleshooting Electric and Gas FIREFLYs
Reports are generated from installation and RV data that has been sent to Datamatic using the DAZE
program. These reports are processed and e-mailed back to the customers for review. These reports are
used to identify which FIREFLYs need troubleshooting. Examples of FIREFLYs in need of
troubleshooting include no RF signal and Delta values outside of specified range.
Before Leaving Office
The following steps need to be checked before entering the field:
1. Check the Template parameters from the FIREFLY Menu.
2. Set the ROADRUNNER reading mode to RV Mode.
3. Check the FIREFLY Options screen to verify the correct parameters.
Troubleshooting Field Procedure
The following steps should be taken to troubleshoot FIREFLY issues while in the field:
• Perform a Walk-Up RV (see Read and Verify Procedure section of this manual).
• If walk-up RV is accurate, proceed to the next meter on the Troubleshooting Report.
• If the FIREFLY is inaccurate or has any trouble codes then proceed with troubleshooting.
Troubleshooting Details
Check the following before troubleshooting the FIREFLY:
• The dials are not stuck or malfunctioning.
• Make sure the FIREFLY has no visible damage.
Receiving no RF signal from a FIREFLY
When interrogating a FIREFLY from a ROADRUNNER and no radio read can be made, check the
following:
• Check Current Settings by serial number to verify the register # on the meter, ROADRUNNER, and
FIREFLY match.
• Verify that in Current Settings of the FIREFLY, the Mode is showing to be ‘Active’.