H-‐8308p Operator’s Manual
Copyright Information CG Triumvirate is a trademark of Agfa Corporation. CG Times based upon Times New Roman under license from the Monotype Corporation. Windows is a registered trademark of the Microsoft Corporation. Ethernet is a registered trademark of Xerox Corporation. All other brand and product names are trademarks, service marks, registered trademarks, or registered service marks of their respective companies.
Agency Compliance and Approvals C US Listed UL60950-1: 2007 2nd Edition Information Technology Equipment CSA C22.2 No.
Important Safety Instructions The exclamation point within an equilateral triangle is intended to alert you to the presence of important operating and maintenance instructions. This unit has been carefully designed to provide years of safe, reliable performance. As with all electrical equipment, however, there are some basic precautions that you should follow to avoid personal injury or printer damage: Before using the printer, carefully read all the installation and operating instructions.
Contents 1 Overview ...................................................................................... 1 1.1 About the Printer ............................................................................... 1 1.1.1 Standard Features .................................................................... 1 1.1.2 Optional Features ..................................................................... 3 2 Getting Started .................................................................
3.5 Print-Driver Installation ..................................................................... 27 4 Using the Control Panel .............................................................. 29 4.1 Menu Overview ................................................................................ 29 4.2 Layout of the Display......................................................................... 29 4.2.1 Three-Button Panel .......................................................
4.3.18 Test ...................................................................................... 68 5 Operating, Adjusting and Maintaining the Printer ....................... 73 5.1 Printhead Assembly Adjustments ........................................................ 73 5.1.1 Leveling-Cam Adjustment ......................................................... 73 5.1.2 Printhead-Pressure Adjustment ................................................. 75 5.
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1 Overview 1.1 About the Printer Congratulations on your purchase of the H-Class H-8308p thermal printer (hereafter referred to as “the printer”). This manual provides information regarding printer setup, operation and care. To print label formats, refer to the instructions provided with your labeling software, or, if you wish to write custom programs, a copy of the pw Series Programmer’s Manual can be found on the Accessories CD-ROM and at our website at http://www.datamax-oneil.
Feature (continued) Direct Thermal Printing X Downloadable Firmware Upgrades X DRAM Memory (MB) 64 Multi-Language Support X Ethernet LAN X Fault Handling with Reprint X Flash Memory (MB) 64 Touchscreen Graphics Display X Host-Accessible Memory X IntelliSEAQ Printhead X Internal Test & Configuration Labels X Label Retract Control after Print X Media Counters X Media Tear Bar X Option Hardware Auto-Detection X On-Demand and Batch Printing X Power-up Diagnostics X Resident Mul
1.1.2 Optional Features The following optional features are offered for the printer: Wireless Ethernet A WiFi Ethernet card with many features, including: • 802.
Media Cutter A rotary-type device that cuts material with a maximum thickness of 0.01 inch (0.254 mm) into lengths as small as 1.25 inches (31.8 mm). Peel and Present Mechanism, Standard (Internal Rewind required) A device that peels labels from the backing material for immediate application, regulated by previous label removal. [Minimum label length is 1.5 inches (38 mm)]. Present Sensor An output regulator that inhibits printing when a label is presented.
2 Getting Started 2.1 Unpacking The printer has been carefully packaged to prevent transit damage. (Inspect the container for damage and, if evident, notify the shipping company before acceptance.) After removing the packaging, check the contents of the shipment. The following items are included: • Printer • Power Cord • Quick Start Guide • Accessories CD-ROM • Warranty Card • Any special or additionally purchased items þ Save the carton and packing material for future use.
2.1.1 Additional Requirements Other items can also be needed for operation: • An interface cable (see Section 2.2.2); • Applicable media (see Section 7.3); and, • Applicable software (consult the Accessories CD-ROM, your dealer, or Datamax-O’Neil). 2.2 Installation The printer features an auto-ranging power supply and several different interface types for easy installation. Ensure that the Power Switch is OFF when making printer connections. 2.2.
2.2.2 Connecting an Interface Cable The printer can be interfaced to a host device via the Ethernet, USB or optional serial port. Following power-up (or after inactivity), interface port selection occurs automatically upon detection of valid data. þ • To change an active port immediately, cycle the power OFF and ON. Ethernet Connection The Ethernet interface supports several menu-selectable modes. Depending on the length, the cable should be Category/Type 3 or better.
3 Setting up the Printer 3.1 Media Loading Load media according to its type and source, after performing these prerequisites: A. Raise the cover. B. Rotate the Printhead Latch counterclockwise then raise the Printhead Assembly.
C. Slide the Media Guide outward. D. Rotate the Media Guide upward. E. Proceed according to the source of the media being installed: • If using internally supplied (roll media) sources, see Section 3.1.1; or, • If using externally supplied sources (e.g., boxed fanfold stock), see Section 3.1.2.
3.1.1 Internal Media Sources A. Slide Roll Media completely onto the Media Hub. B. Route the media under the Media Guide Extrusion then out of the front of the printer, as shown. C. Rotate the Media Guide into the DOWN position and then slide the guide inward until it rests lightly against the edge of the media.
D. If loading media for the first time, or if switching media types, widths or configurations, position the Media Sensor as detailed in Section 3.2; otherwise, go to Step E. þ If loading thermal transfer media, also load ribbon; see Section 3.3. E. Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise. F. Close the cover. With READY displayed, press the FEED Key until at least one gap (or mark) advances.
3.1.2 External Media Sources A. Place the media supply (box or roll) parallel to and in-line with the Rear Media Loading Slot or Bottom Media Loading Slot, in a position that will not cause the media to twist or turn as it feeds from the source. þ If loading reflective media, be sure that the material enters the printer with the black marks facing down. B. Route the media into the printer through the Rear Media Loading Slot or Bottom Media Loading Slot, and if equipped over the Rewind Hub. C.
E. If loading media for the first time, or when switching media types, widths or configurations, position the Media Sensor as detailed in Section 3.2; otherwise, go to Step F. þ If loading thermal transfer media, also load ribbon; see Section 3.3. F. Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise. G. Close the cover. With READY displayed, press the FEED Key until at least one gap (or mark) advances.
3.1.3 Rewinding Media When equipped with the Internal Rewind option, outputs can be rewound, or with the addition of a Peel and Present option, dispensed automatically for application. If equipped, follow the instructions below to begin using the Internal Rewinder: A. Press down on the Tab then pull outward to remove the Front Fascia. B. Remove Thumbscrew and Tear Plate.
C. Place the Arcplate on the front of the printer (as shown below) and tighten the Phillips Head Screw to secure it; or, to use the Peel and Present option attach that device. D. Proceed according to your application: • To rewind labels onto an empty media core, go to Step E. • To dispense labels using a Peel and Present option, refer to the instructions included with that option. E.
F. Align the Tabs on the Rewind Core Adapter to the Slots in the hub, and then slide the Rewind Core Adapter onto the middle of the hub. G. Grasp the end of the hub and, while pulling outward, squeeze the hub together until it collapses then slide Rewind Core Adapter toward the Centerplate until it locks in place.
H. Slide an Empty Media Core (3-inch diameter) onto the Rewind Core Adapter. I. Slide the Rewind Retainer into the Empty Media Core then close the Locking Lever. J. Close the Rewind Support then rotate the latch1/4-turn clockwise to lock the Rewind Support. K. With label stock installed as described in Loading Roll Media, repeatedly press the FEED Key until about 20 inches (50 cm) of media has been output.
L. Route the media back into the printer and around the media core (as shown below) then tape the leading edge to the media core. Rotate the Hub by hand to take up any slack in the media. There should be at least two or three full wraps of the media on the empty core before starting printing to ensure tight rewinded rolls. M. Enter the menu, go to ADVANCED/PRINTER/OPTIONS/REWINDER.
Unloading the Internal Rewinder To unload the Internal Rewinder, open the Locking Lever, remove the Rewind Retainer and slip the roll of labels (and core) off the Rewind Core Adapter. Removing the Adapter Core To switch from label rewinding to label peeling, remove the Rewind Core Adapter as follows: A. Remove labels from the Internal Rewinder. Open the Rewind Support. B. Rotate the Rewind Hub so that the Tabs are in a horizontal position, as shown. C.
3.2 Media Sensor Adjustment Position the Media Sensor for proper label detection: A. Raise the Printhead Assembly. Note the Red Dot (see illustration below) that identifies the location of the Media Sensor. B. Grasp the Slide Tab to position the Red Dot according to the Media Type, as detailed below. Media Sensor Adjustment Media Type Red Dot Position Die-cut Centered over a label Notched Centered over a notch Reflective Centered over a black mark Continuous Centered over the material C.
3.3 Ribbon Loading Ribbon, required when printing on thermal transfer media, should be loaded as follows: þ The use of ribbon slightly wider than the media (and liner, if any) is recommended to help protect against abrasive wear. A. Rotate the Printhead Latch counterclockwise then raise the Printhead Assembly.
B. In the direction appropriate for the ribbon type being installed (Coated Side In or Coated Side Out), slide a Ribbon Roll completely onto the Ribbon Supply Hub, as shown below. þ The coated (inked) side of the ribbon must face the media. Coated Side In (CSI) Ribbon Coated Side Out (CSO) Ribbon C. Route the ribbon under the Ribbon Idler then out of the front of the printer.
D. Route the ribbon up and around the Ribbon Take-Up Hub. Wrap the ribbon several times clockwise (as indicated by the directional arrows) around the hub to secure it. E. Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise. F. Close the cover. With READY displayed, press the FEED Key until at least one gap (or mark) advances. þ Remove used ribbon when the Ribbon Roll is depleted: Pull the empty core from the Ribbon Supply Hub.
3.4 Configuring Media and Ribbon Settings Once the media and ribbon have been loaded, the print parameters should be set to match the type of media and ribbon being used. This will ensure optimal print quality. Once set, the parameters will not need to be set again unless the media or ribbon types are changed. 3.4.1 Using Media and Ribbon IDs Media and ribbons supplied by Datamax-O’Neil and other vendors may have up to an eight (8)-digit media ID and ribbon ID assigned.
6. Select the Paper Sensor Type button until your paper type appears. The options are as follows: § Gap § Mark on Bottom § Notch § Continuous Note: For more information, refer to the section “Top-of-Form Sensor.” 7. Select the Ribbon Mode button until the correct option appears. The options are as follows: § None § Coated In (CSI) § Coated Out (CSO) Note: For more information, refer to the section “Top-of-Form Sensor.
3.4.3 Setting the Media and Ribbon Parameters Manually (Advanced) There are times when all print parameters must be set manually. This can happen when a new or specialized media or ribbon is being used. Note: Some values may be grayed-out, meaning they are automatically set by default or not available for the particular printer model. To change these values, select the Auto button next to the value field and then select the green Accept button to confirm your choice to change to manual mode.
3.5 Print-Driver Installation The Windows® driver is located on the Accessories CD-ROM included with the printer. For the latest version please visit our website at http://www.datamax-oneil.com. Installing the Windows® Driver: 1. Place the Accessories CD-ROM included with the printer into the computers CD-ROM drive. Once the CD-ROM starts, select your printer model then “Install Driver” from the menu. Follow the instructions on the screen to install.
Important Notes: The Windows® driver functions the same as any other Windows® printer. While built-in help files provide information on all settings, there are some important setting parameters that should be observed for trouble-free printing: Page Setup Tab: Stock Options Tab: Print Speed & Printhead Temperature It is important that the Stock setting matches the size of the label you are using. If you cannot find a match for your label click New and enter the dimensions of your label.
4 Using the Control Panel 4.1 Menu Overview The printer is designed with a touchscreen display. Functions can be enabled and disabled and settings can be changed through the on-screen menu. Press the buttons on the screen with the light touch of a finger. Note: Some items may be grayed-out or not available depending on the printer model and available options. Caution: Do not touch the screen with excessive force or by using sharp objects.
4.2.1 Three-Button Panel The printer may be placed in three-button security mode that restricts the operator from changing any settings or printing test labels. An administrator can access the printer menu by pressing on the “Model ID” in the taskbar and entering the appropriate security password. Once the password has been entered and accepted, the user will be allowed access to the full Home screen. To return the menu to the three-button security mode, select the “Model ID” again. 4.2.
Operator Action Area Information about the current printer action will be displayed in this area. For example, “Printing 1 of 3” might be displayed when printing the first of three labels for a print job. Date/Time The time and date may be toggled on by pressing the upper-right corner of the display. After pressing the blank area, the current date and time will be displayed on the screen. Once the Home button is pressed, a screen will appear asking the user if the date and time will be displayed.
4.3 Menu Functions 4.3.1 System Information The following will be displayed upon selection of the System Info button: • • • • • • • • • • • • • • • Printer Model Printhead Model Firmware Version FPGA Version Boot Version Board ID RAM Size Flash Size Printer Key Absolute Counter Printhead Counter Setup File Paper Ribbon Detected Options 4.3.2 Settings Report The Settings Report provides information on the printer settings.
Printer Settings • Cutter Mode • Cut by Count • Rewinder Mode • Present Sensor • Print Speed • Feed Speed • Reverse Speed • Present Distance • Paper Out Warning • Paper Change Warning • Rewinder Full Warning • Reprint on Error • Present Timeout • Pause Mode Page Defaults Settings • Print Length • Print Width • Vertical Offset • Horizontal Offset • Orientation • Raster Mode • Font Name (Number) • Point Size • Pitch Size • Symbol Set • Print Truncation • Pr
Auto Settings • Auto Option Detect • Auto Present Distance • Auto Tension • Auto Speed Adjust Adjustment Settings • Present Distance Adjust • Cut Distance Adjust • Cutter Rotation Adjust • Vertical Adjust • Horizontal Adjust • Rewinder Tension Adjust • Darkness • Contrast Calibration Settings • Paper Threshold • Gap/Mark Threshold (for non-continuous sensor type) • TOF Gain 34
4.3.3 Network Report The Network Report option provides information about the network on which the printer resides.
4.3.5 Serial Report The Serial Report provides serial connectivity information including: • Baud Rate • Data Bits • Stop Bits • Parity • Flow Control 4.3.
4.3.8 Fonts Report The Fonts Report provides the font name and the font ID/typeface ID number. This includes both the resident and user downloaded or imported fonts. It will also show a sample PCL sequence for addressing the font using the appropriate typeface number. Note: The resident fonts are listed in the Appendix of this manual. Note: It is the user’s responsibility to obtain the appropriate licenses for downloaded or imported fonts. 4.3.
• Cut By Job • Cut By Count Cut By Count enables the user to specify the number of labels printed prior to being cut. Select the Cut By Count field and enter the number of labels to be printed. b. Rewinder Mode Rewinder Mode controls the operation of the powered internal label rewinder. For printers with a print media rewinder installed, select from the following Rewinder Mode options: • Off • Clockwise • Counterclockwise c.
b. User Media If media setup files have been stored internally or on a USB mass storage device connected to the USB host, the files can be selected from this interface. Using the up and down buttons, highlight the file and then select the green Check button. Note: The first tab displays files that have been saved internally. The second tab displays files from the mass storage device attached to the USB host. User files may be printed by selecting the print button in the taskbar.
• Coated Out (CSO) - for thermal transfer printing • None - for direct thermal printing Print Adjust The Print Adjust selection allows for the adjustments of both the darkness and the contrast of print quality as well as horizontal and vertical adjustments. Selecting the plus or minus buttons respectively increases or decreases the values. Changes to the values may also be made by selecting the field and entering the appropriate values using the numeric keypad.
4.3.12 User Labels The User Labels button allows for the usage of custom labels and custom printer configurations that are saved internally or saved to a memory stick inserted in the USB host. User Labels Custom User Labels that have been saved internally or in a mass storage device may be printed. 1. Select User Labels. 2. Select the file to be printed (internally or USB hosted). 3. Select the green Accept button. 4. Select the Print button to print the label.
Page Defaults The following page parameters can be modified. These settings are used only if they are not specified in the label format settings. They are typically controlled by the application software or the printer driver. Settings Values Ranges Default Print Length N/A .10 to 99.00 in. 4.00 in. Print Width N/A Refer to the Overview section to find your specific model 4.00 in. Vertical Offset N/A .00 to 10.00 in 0.00 in Horizontal Offset N/A .00 to 4.00 in 0.
Printer The following settings may be adjusted: • Presentation • Auto • Speeds • Alarms • Options • Set Defaults a. Presentation The following settings can be adjusted: Presentation Pause Mode Values Ranges Default Enable Disable Disable Present Time Out 0 - 1000 s 0 (never) Present Distance 0.00 - 4.00 Auto Note: To manually change the Present Distance settings, select the Auto button to the left of the value field and follow the instructions to enter and save the changes. b.
c. Speeds The following settings may be adjusted: • Print Speed • Feed Speed • Reverse Speed Speed Settings Speed Range (IPS) Print Speed 2.0 - max speed; model dependent (Increments of 0.5) Feed Speed 2.0 - max speed; model dependent (Increments of 0.5) or Auto Reverse Speed 2.0 - max speed; model dependent (Increments of 0.5) or Auto d.
e. Options The following settings may be adjusted: • Cutter - Controls the cutting action of the media. • GPIO - Controls the application of labels. • Present Sensor - Controls the “on-demand” dispensing of labels. • Rewinder - Controls the operation of the powered internal label rewinder.
Adjustments Values Ranges Default I/O Configuration Sig 1/2 Input Input Output Sig 3/4 Input Input Output Sig 5/6 Input Output Output Sig 7/8 Input Output Output Select Signal Sig 1 None Start of Print 2 Start of Print Reprint Slew Pause Start of Print 2 Sig 2 None Slew Start of Print Reprint Slew Pause Start of Print 2 Sig 3 None Pause Start of Print Reprint Slew Pause Start of Print 2 Sig 4 None Reprint Start of Print Reprint Slew Pause Start of Print 2 46
Adjustments Values Ranges Sig 5 End of Print Default Media Low Data Ready Media Low Service Sig 6 End of Print Service Data Ready Media Low Service Sig 7 End of Print End of print Data Ready Media Low Service Sig 8 End of Print Data ready Data Ready Media Low Service Signal Type Sig 1 Low High High Low Pulse Hi Pulse Sig 2 Low High Low Low Pulse Hi Pulse Sig 3 Low High Low Low Pulse Hi Pulse Sig 4 Low High Low Low Pulse Hi Pulse 47
Adjustments Values Ranges Default Sig 5 Low High Low Low Pulse Hi Pulse Sig 6 Low High Low Low Pulse Hi Pulse Sig 7 Low High Low Pulse Low Pulse Hi Pulse Sig 8 Low High Low Low Pulse Hi Pulse Present Sensor The following settings may be adjusted for printers with the present sensor option installed: Present Sensor Settings Present Sensor Values Ranges Enable Default Disable Disable Present Distance Adjust -100 to 100 dots 0 Note: For small labels, present distance must be set to 0 t
f. Set Defaults The factory default settings for the printer setup can be reset. To reset to the default settings, select Set Defaults. Confirm your selection by selecting the green Accept button. Note: If the current custom settings have not been saved but will be needed again, be sure to save them with the User Setups from the Tools menu before resetting to defaults. 4.3.14 Media Settings Select Media to change the print media settings.
4.3.15 Communications Select Communications to change the communications settings. a. Ethernet The following Ethernet communications settings may be adjusted: Functions DHCP Values Actions Enabled Default Enabled Disabled IP Address If DHCP is disabled, enter the appropriate value 0.0.0.0 Subnet Mask If DHCP is disabled, enter the appropriate value 0.0.0.0 Gateway If DHCP is disabled, enter the appropriate value 0.0.0.
Functions Values Gateway Security Actions Default Enter the appropriate value 0.0.0.0 None None WEP WPA WPA2 Password Show Password Enter the appropriate value Enabled Disabled Disabled To return to the default settings, select General > Reset Defaults > Wireless. c.
d. General Select from the following to change the General communications settings: Services The following services may be enabled or disabled: • Enable Network Time Protocol • Enable Webpages • Enable SSH (SSH-2 is supported) • Enable SNMP • SNMP Trap IP • Enable LPD To print using the LPD service, connect from a host using the LPR port and the queue name “lp”.
Host Settings Select from the following to change the Host Settings. Function Range Default Host Timeout 1 to 300 seconds 1 Port Number 0 -65535 9100 Host Name Any String Printer model number followed by the last 6 digits of the MAC address. Ex: p1115_208CB7 Hex Transfer True/False False Reset Defaults The Reset Defaults function allows the user to reset the communications to the default settings.
4.3.16 Tools Select from the following options to adjust the appropriate settings: • Calibrate • Security • Maintenance • User Files • Date/Time Calibrate The Calibrate settings include: • Calibrate Sensors • Calibrate Paper • Calibrate Manually • Calibrate Display a. Calibrate Sensors Select Calibrate Sensors to automatically calibrate the printer without print media.
c. Calibrate Manually Intended for advanced users, the calibrate manually section allows the user to manually adjust the topof-form sensor for specialized media. The TOF ADC Reading field displays the current top-of-form sensor reading for the currently selected paper type and sensor side. The values for gain, paper threshold and gap/mark threshold are shown for the currently selected paper type and sensor side as well.
Security The Security menu settings may be adjusted. These adjustments include changing the password as well as changing the security level. To change the password, perform the following steps: 1. Select Change Password. 2. Enter the old password using the on-screen keyboard. 3. Select the green Accept button to accept the entry or the red Cancel button to reject the entry. 4. Enter the new password and select either the green Accept button or the red Cancel button. 5.
Remove Security To remove security, select the lock icon to the right of the Change Password utility. Type your password and then select the green Accept button. To confirm, select the green Accept button. Maintenace To adjust the following Maintenance settings, select the Maintenance button. The maintenance settings include: • Cleaning • Upgrade • Odometers a. Cleaning Cleaning should be routinely performed. The maintenance alarm is set by the user in thousandths of inches.
c. Counters The following Counter readings are viewed: • Absolute • Printhead • User • Session Note: To reset the user odometer, select the Reset User button. Note: The printhead odometer can be viewed in the Info/Printhead Info screen. The Session Label count is available in Info/Extended Status screen. User Files The User Files utility allows the user to access files that are saved internally or saved to a massstorage device. a.
Organize User labels may be copied from a mass-storage device to the internal memory or from the internal memory to a mass-storage device. They may also be deleted or renamed from this utility. Copy 1. Select Organize. 2. Using the scroll arrows, highlight the appropriate file. 3. Select the green Accept button to continue. 4. Select Copy. 5. Select the green Accept button to copy the files between internal storage and the USB mass-storage device. Delete 1. Select Organize. 2.
The settings include the following: • • • • • • • • • • • • • • • Paper ID Ribbon ID Paper Sensor Type Ribbon Mode Heat Heat Balance Rewinder Tension Auto Tension Print Speed Gap/Mark Offset Gap/Mark Noise Number of Forms Form Length Ribbon Length Auto Media Global Organize To copy, delete or rename a file to or from a mass-storage device connected to the USB host, perform the following steps: Copy 1. Select Organize. 2. Using the scroll arrows, highlight the appropriate media configuration file. 3.
Rename 1. Select Organize. 2. Using the scroll arrows, highlight the appropriate media-configuration file. 3. Select the green Accept button to continue. 4. Select Rename. 5. Using the alphanumeric keypad, enter a new name for the selected file. 6. Select the green Accept button to confirm. Load The Load utility allows the user to change the media-configuration settings to a setup that was previously saved internally or to a mass-storage device.
Organize To copy, delete or rename a printer configuration setup file to or from a mass- storage device connected to the USB host, perform the following steps: Copy 1. Select Organize. 2. Using the scroll arrows, highlight the appropriate user setup file. 3. Select the green Accept button to continue. 4. Select Copy. 5. Select the green Accept button to confirm. Delete 1. Select Organize. 2. Using the scroll arrows, highlight the appropriate user setup file. 3. Select the green Accept button to continue. 4.
Load The Load utility allows the printer settings to be changed to a previously saved setup. Note: User Setup files must be copied from a USB to the internal drive before loading. 1. Select Load. 2. Using the scroll arrows, highlight the appropriate user setup file. 3. Select the green Accept button to continue. 4. Select the green Accept button to confirm. Save The Save utility allows the user to save the current printer settings internally. 1. Select Save Setup. 2.
R Rename 1. Select Organize. 2. Using the scroll arrows, highlight the appropriate user language file. 3. Select the green Accept button to continue. 4. Select Rename. 5. To confirm, select the green Accept button. 6. Using the alphanumeric keypad, type a name in the entry field. 7. Select the green Accept button to confirm. Select The Select Languages utility allows the user to enable a different language that is installed in the printer.
Copy 1. Select Organize. 2. Using the scroll arrows, highlight the appropriate user wallpaper file. 3. Select the green Accept button to continue. 4. Select Copy. 5. Select the green Accept button to confirm. Delete R 1. Select Organize. 2. Using the scroll arrows, highlight the appropriate user wallpaper file. 3. Select the green Accept button to continue. 4. Select Delete. 5. Select the green Accept button to confirm. Rename N 1. Select Organize. 2.
Organize To copy, delete or rename a font to or from a mass storage device connected to the USB host, perform the following steps: Copy This function allows for the importing and exporting of fonts from and to a USB mass- storage device. When copying the font from the USB host to internal memory, the operator will be prompted to enter the desired Typeface ID by which the font is selected in label format. Internal Font IDs are assigned automatically. 1. Select Organize. 2.
Date/Time To set the date and time, select the Date/Time button from the Tools menu. If the message “Network Time Protocol Enabled!” appears, select the green Accept button. To adjust the settings, select the following buttons and input the appropriate information. • Month • Day • Year • Hour • Minutes • AM/PM Note: Upon exit, the user can enable the displaying of the date and time on the main screen. 4.3.17 Language Select from the localization settings and display units.
4.3.18 Test The following options are available from the Test menu: • Test labels • Diagnostics • Test Options • Test Applicator Test Labels The Test Labels feature allows the user to select and print test labels. 1. Select the appropriate test label from the menu using the up and down arrows: Note: You may also select the label name to move to the next one in the list. 2. Select the number of labels to be printed using the Select Count option. 3.
b. General Select General to enable or disable the appropriate settings: • Page Format Shading - Used for diagnosing label format issues, enabling this option puts a shade over white areas of the image on a label. • File Capture – Used for capturing print data for diagnosics. Print files will be generated using a time stamp for the name. These files will be placed in the user labels internal directory. If a USB memory stick is inserted, the files will be saved to /users_labels.
Selections Sig 5/6 Values Ranges Input Default Output Output Sig 7/8 Input Output Output Select Test Write Mode Write Mode Read Mode Pulse Mode Write Mode Enter the appropriate settings and select the green Start button. Write Mode Values Ranges Default Sig 1 N/A Sig 2 N/A Sig 3 N/A 1 Sig 4 N/A 1 Sig 5 0 1 1 Sig 6 0 1 1 Sig 7 0 1 1 Sig 8 0 1 1 Read Mode Enter the appropriate settings and select the green Start button.
Read Mode Sig 3 Values Ranges 0 Default 1 1 Sig 4 0 1 1 Sig 5 N/A Sig 6 N/A Sig 7 N/A Sig 8 N/A 71
Pulse Mode Enter the appropriate settings and select the green Start button.
5 Operating, Adjusting and Maintaining the Printer 5.1 Printhead Assembly Adjustments Printhead Assembly Adjustments permit the mechanical compensation sometimes needed to maintain print quality across the wide range of media types and sizes. The applicability and adjustment methods for the printhead are described below. 5.1.1 Leveling-Cam Adjustment Whenever using narrow media (sizes that are less than the width of the printhead), adjust the Leveling Cam for even pressure distribution.
Adjust the Printhead Leveling Cam as follows: A. With media loaded, download your label format (or use a Test Label format) then begin printing a small batch of labels. B. While observing the printed output, rotate the Leveling Cam counterclockwise until the image fades across the label, as shown in Example 1 (below). C. While observing the printed output, rotate the Leveling Cam clockwise until the image is complete, with even contrast, as shown in Example 2 (below).
5.1.2 Printhead-Pressure Adjustment Printhead Pressure Adjustment should only be performed after attempting to improve print quality through the use of other print-quality controls. A. With media loaded, download your label format (or use a Test Label format) then begin printing a small batch of labels. B.
5.2 Maintenance This section details the recommended maintenance supplies, schedules, and methods.
5.2.1 Cleaning the Printhead Never use a sharp, hard or abrasive object on the printhead. If print quality declines (symptoms can include unreadable bar codes or streaks through text and graphics), the typical cause is debris buildup on the printhead that, if left unattended, can lead to premature dot failure. Depending upon the supplies and printing parameters used, different cleaning methods are recommended. þ Streaks can indicate a dirty or faulty printhead. Proper cleaning is critical.
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C. Allow the printhead to dry. Reinstall media (and ribbon, if needed). Plug in the printer and turn ON the Power Switch. Run a few sample labels and examine them. If streaking is still present, use Cleaning-Card Procedure below; otherwise, this completes cleaning. Cleaning-Card Procedure (for users of direct thermal media, or thermal transfer media with wax/resin ribbon combinations; also for unsuccessful Cotton Swab cleaning attempts): A.
5.2.2 Cleaning the Fan Filter On equipped models, a Fan Filter keeps dust and debris from entering the printer. To ensure continued airflow through the printer, clean the Fan Filter as follows: A. Turn OFF the Power Switch and unplug the power cord from the AC Receptacle. B. Using a vacuum, clean the Fan Filter. 5.2.3 Cleaning the Interior Compartment Inside the printer, paper dust from the media can accumulate to produce small voids in the print.
5.2.4 Cleaning the Media-Sensing Components Paper dust and adhesive from the media can accumulate on the sensing components and produce TOF problems. To avoid problems, clean the Media Sensor and Light Bar as follows: A. Turn OFF the Power Switch and unplug the power cord from the AC Receptacle. B. Unlock the Printhead Latch, raise the Printhead Assembly and remove media. C. Using compressed air, clean all debris from the Media Sensor and the Light Bar.
A. Turn OFF the Power Switch and unplug the power cord from the AC Receptacle. B. Raise the Cover then remove the Door and tearbar. Unlock the Printhead Latch and raise the Printhead Assembly. C. Remove media and ribbon. D. Using a Cotton Swab (or lint-free cloth) dampened with isopropyl alcohol, wipe the Platen and the Assist Roller clean. Manually rotate the rollers as necessary, wiping, rotating, and repeating until the surfaces of each are clean. 5.2.
C. Using a Cotton Swab dampened with alcohol, wipe the Ribbon Shield clean. D. Reload media and ribbon then close the Cover.
5.2.7 Cleaning the Exterior Surfaces When soiled, the exterior surfaces of the printer should be cleaned using a general-purpose cleanser. Never use abrasive cleansers or solvents, and never pour a cleanser directly onto the printer. A. Turn OFF the Power Switch and unplug the power cord from the AC Receptacle. B. Using a soft cloth (or sponge) dampened with a non-abrasive cleanser, wipe the exterior surfaces clean. C. Allow the surfaces to dry before reconnecting power.
5.3 Replacing the Printhead If the printhead needs to be replaced, follow the procedure below: • Only use a Datamax-O’Neil IntelliSEAQ™ printhead. • Printheads are fragile; handle with extreme care and never use sharp objects on the surface. • If you have questions, contact a qualified technician or Datamax-O’Neil Technical Support before proceeding. A. Turn OFF the Power Switch then touch a bare metal printer surface (e.g., the frame) to discharge any static electricity present on your body. B.
G. Using a Cotton Swab moistened (not soaked) with isopropyl alcohol, clean the printhead then allow it to dry. H. If removed, reinstall ribbon. Lower and lock the Printhead Assembly. Plug in the printer and turn ON the Power Switch.
6 Troubleshooting 6.1 Problem Resolution The following chart provides basic troubleshooting steps for diagnosing problems with the printer. If the symptoms remain after troubleshooting, contact your technical support representative. Warning: Do not open the right side panel that covers the internal electronic components. Due to the high voltage and the sensitivity of the components, opening the panel can lead to injury and may void the manufacturer’s warranty.
Symptom Causes The printhead too hot or is faulty. Printhead Hot There may be a poor cable connection. FPGA Hardware The main controller board may be faulty. NV RAM Hardware The main controller board may be faulty. Adhesive, dirt or remnants of a label may be covering the sensor. PAPER Sensor Blocked Paper Calibration The main controller board may be faulty. The Top-of-Form sensor failed the “Calibrate Sensors” calibration due to a faulty sensor.
6.2 Troubleshooting Print Quality Tools § Datamax-O’Neil approved media § Datamax-O’Neil approved matching ribbon (for printers with the thermal transfer option) § 3mm hex head wrench § 1.5mm hex head wrench § Magnifying lens § Barcode verifier and grading system § Printhead cleaning card § Printhead cleaning pen Preliminary Instructions 1. Ensure the latest software has been loaded. 2. Load the media and ribbon according to the instructions in the Setup section.
Symptom Possible Solutions Incomplete horizontal lines requires an increase in the sharpness setting and/or more tension applied to the lighter print side of the ribbon shield. For higher-grade barcodes, lighten the print by reducing the darkness setting. Diminished print quality on the Quality Label For white specks inside dark boxes, increase the darkness setting and clean the printhead and platen roller. If the small font is not readable, increase the darkness setting.
Warning Messages The following messages may be displayed: Warnings RIBBON LOW MAINTENANCE REMINDER POWER SUPPLY HARDWARE POWER SUPPLY LOW UNRECOGNIZED PRINTHEAD PRINTHEAD COOLING PAPER CALIBRATION MARGINAL PERFORM CALIBRATE SENSORS UNLATCH THE PRINTHEAD LOAD PAPER LATCH THE PRINTHEAD PAPER LOW CUTTER NOT INSTALLED GPIO NOT INSTALLED PRESENT SENSOR NOT INSTALLED RIBBON NOT INSTALLED REWINDER NOT INSTALLED CLOSE THE CUTTER COVER MODEL MISMATCH PAPER WIDTH HARDWARE REWINDER NEAR FULL Description Ribbon level
7 Terms and Definitions Processing State Terms Definitions Online The printer is ready to process jobs. Online The printer has suspended job processing although the menu selection is available. Printer State Terms Definitions Ready The printer is idle and ready to accept internal or external commands. Busy The printer is busy processing or executing a command. Media State Terms Definitions Paper ID The user-entered data identifying media code.
variations. Horizontal Adjust User-entered value allowing for the horizontal adjustment of the image relative to the printhead center. Advanced Advanced > Page Defaults Terms Definitions Print Truncation Specifically for gap or mark paper, print truncation prohibits print overflow. Print on Gap Enables the printing on the gap or mark between labels. Print Length Sets the length of the printer area. Print Width Sets the width of the printer area.
Auto Speed Adjust For labels less then 0.5” in length, the printer will automatically lower the print speed to prevent pausing on print batches. Advanced > Printer > Speeds Terms Definitions Print Speed Controls the rate of the label movement during printing. Feed Speed Controls the rate of the label movement during feed. Reverse Speed Controls the rate of the label movement during backup positioning.
Advanced > Media Terms Definitions Paper Sensor Type Select the top-of-form identification method for the media. Paper Sensor Side Determines which sensor is to be used for top-of-form or an out-of-paper condition. Ribbon Mode Enables the operation of the ribbon. Heat The adjustment of the energy required for printing with a specific paper and ribbon. Heat Balance The adjustment of the energy distribution required for printing with a specific paper and ribbon.
Terms Definitions Enable NTP (Network Time Protocol) Enables the Network Time Protocol for synchronizing the clock. Enable SSH Enables the Secure Shell network protocol. Enable Webpages Enables the Webpages utility. If enabled, Webpages are served by the printer to provide printer status and other information, and allow the user to configure the printer. Enable SNMP Enables Simple Network Management Protocol. SNMP Trap IP Sets the IP address to send SNMP alerts.
Calibrate Sensors The automatic calculation of the best setting for the auto-load sensor and the top-of-form sensor when no paper is present. Calibrate Display The calibration utility for the touch position on the display. Calibrate Manually Allows manual calibration for paper/mark/gap values. Tools > Maintenance Tools > Maintenance > Upgrade Terms Upgrade Definitions The utility for upgrading the printer software, firmware, ribbon controller and bootloader.
8 Specifications 8.1 General This section identifies shared parameters and features of the printer models.
Environmental Operating Temperature Range: 32° to 100° F (0° to 38° C) Storage Temperature: 0° F – 140° F (-17° C to 60° C) Humidity Range: 10% – 95% non-condensing Dust: Non-conducting, non-corrosive Electromagnetic Radiation: Moderate RF fields can be tolerated. 8.2 Specifications This section identifies unique parameters and features of the printer. Mechanical Height: 16.4 inches (415.3 mm) Width: 17 inches (432.8 mm) Depth: 19.3 inches (489 mm) Weight: 59 pounds (26.
Printing Method: Direct Thermal or (optional) Thermal Transfer Speed: 2 - 8 IPS (51 – 203 MMPS) Resolution: 300 DPI (12 dots/mm) Dot Size (nominal): .0027" X .0039" (.07 mm X .
Media (continued) H-8308X Media Dimensional Requirements Designator Label width B Liner width C Minimum Description A Gap (or notch) between labels [3] [3] D Label length E Media thickness F Notch opening width G Media edge to sensor aperture H I J K Reflective mark width [2] Distance between reflective marks Reflective mark length Label repeat distance [1] [3] [3] [3] Maximum inches mm inches mm 3.00 76 9 228 3.00 76 9 228 .08 2 – – .25 6 – – .0025 .06 .
Thermal Transfer Consider three important factors when selecting thermal transfer media and ribbon combinations: • Label top coating and ribbon combinations may affect image quality; • Ribbon backcoating can provide printhead protection and, depending upon the formula, help reduce static buildup; and, • The ribbon width, when slightly wider than the media, can also guard the printhead against media abrasion.
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Appendix A Symbol Sets The following Symbol Sets are available from the Page Format section of the Advanced menu: Number 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 Symbol Sets PC-8 Roman-8 Roman-9 ISO-L1 ISO-L2 ISO-L4 ISO-L5 ISO-L6 ISO-L9 PC-775 PS MATH MATH-8 PI FONT MS PUBL PC-8 DN PC-850 PC-852 PC-858 PC-8 TK PC-1004 WIN L1 WIN L2 WIN L5 WINBALT DESKTOP PS TEXT LEGAL ISO-4 ISO-6 ISO-11 ISO-15 ISO-17 ISO-21 ISO-60 ISO-69 WIN 3.
Fonts The following Fonts are supported: Font CG Times CG Times Italic CG Times Bold CG Times Bold Italic Univers Medium Univers Medium Italic Univers Bold Univers Bold Italic Univers Condensed Medium Univers Condensed Medium Italic Univers Condensed Bold Univers Condensed Bold Italic Antique Olive Italic Antique Olive Bold CG Omega CG Omega Italic CG Omega Bold CG Omega Bold Italic Garamond Antiqua Garamond Kursiv Garamond Halbfett Garamond Kursiv Halbfett Courier Courier Italic Courier Bold Courier Bold I
Barcodes The following barcodes are supported: Barcode ID 1000 Code 3 of 9 Length 1-75 1001 1010 Extended Code 3 of 9 UPC-A 1-66 1-11 1020 UPC-E 1-7 1021 1030 1031 1032 1033 1040 UPC/EANAdd-On Code 128 Autoselect Code 128 Code Set A Code 128 Code Set B Code 128 Code Set C EAN-8 2 or 5 1-79 1-79 1-79 1-79 1-7 1050 EAN-13 1-12 1060 1061 Interleaved 2 of 5 mod 10 Interleaved 2 of 5 bearer bars Interleaved 2 of 5 GS1-128 1-89 1-89 Valid ASCII Characters, decimal value representation 0-9, A-Z,
