Copyright Information CG Triumvirate is a trademark of Agfa Corporation. CG Times based upon Times New Roman under license from the Monotype Corporation. Windows is a registered trademark of the Microsoft Corporation. All other brand and product names are trademarks, service marks, registered trademarks, or registered service marks of their respective companies.
Table of Contents Agency Compliance ....................................................... 7 1. Safety Warnings and Cautions .................................................. 1 General Safety Information ............................................. 1 2. Overview About the Printer ............................................................. 3 p1115 Standard Features ............................................... 6 p1115s Standard Features .............................................
Table of Contents Feed Button .................................................................. 98 Menu ............................................................................ 99 5. Cleaning and Maintenance Overview ..................................................................... 135 Intervals ...................................................................... 135 Supplies ...................................................................... 135 Cleaning the Automatic Loading Sensor .......
Agency Compliance This product complies to the following: CFR 47 Part 15, Class A Digital Device This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) This device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation. This Class A digital apparatus complies with Industry Canada ICS003 class A requirements.
1 Safety Warnings and Cautions The following Warnings and Cautions are used throughout this manual: Warning: Warnings alert you to possible safety risks. Caution: Cautions alert you to the potential for equipment damage. General Safety Information Caution: This product is intended for indoor use only. All service procedures should be done by properly trained and qualified service personnel.
1 | Safety Performance Series User’s Guide 2
2 Overview About the Printer Product Tour The following illustrations show some of the features and available options for the printer. Figure: 2 - 1 Front View 1 2 3 4 5 6 1. Touchscreen Control Panel 2. Power LED 3. Error LED 4. Cutter (Optional) 5. Cutter Tray (Optional) 6. USB Host (Optional) Some features and options are not available on all models.
2 | Overview Figure: 2 - 2 Rear View 1 2 3 4 5 6 7 8 9 10 1. Wireless Antenna (Optional) 6. USB Port 2. Reset Switch 7. Power Switch 3. GPIO Port (Optional) 8. Fanfold Media Slot 4. Serial Port (Optional) 9. Rear Compartment Vent 5. Ethernet/Network Port 10. AC Power Inlet Some features and options are not available on all models.
Overview | 2 Figure: 2 - 3 Media Area 1 2 3 4 5 6 7 9 8 10 11 12 13 1. Head Pressure Adjustment Wheel (p1115 Only) 14 8. Printhead Latch Lever 9. Rear Fanfold Media Access Slot 2. Power Ribbon Transport Assembly (Optional) 10. Platen Carriage Assembly 3. Ribbon 11. Media Width Guide Adjustment Knob 4. Media 12. Bouncer 5. Media Hanger 13. Lower Fanfold Media Access Slot 6. Printhead Carriage Assembly 7. Printhead Latch . 14.
2 | Overview p1115 Standard Features The p1115 thermal printer has the following standard features: Table 1: p1115 Standard Features Features Descriptions Power Supply 110V to 230V Max Print Speed 6 IPS / 152 mmps Resolution 300 dpi / 11.
Overview | 2 Features Industry Standard Printer Language Descriptions HP PJL, HP PCL5e, HP GL/2 and HP XL, printer languages with autolanguage select and extensions for barcode capabilities. Bi-directional communications capability is also supported. Interfaces Real Time Clock • USB 2.
2 | Overview p1115s Standard Features The p1115s thermal printer has the following standard features: Table 3: p1115s Standard Features Features Descriptions Max Print Speed 6 IPS / 152 mmps Resolution 600 dpi / 23.
Overview | 2 Features Industry Standard Printer Language Descriptions HP PJL, HP PCL5e, HP GL/2 and HP XL, printer languages with autolanguage select and extensions for barcode capabilities. Bi-directional communications capability is also supported. Interfaces Real Time Clock • USB 2.
2 | Overview p1120n Standard Features The p1120n thermal printer has the following standard features: Table 5: p1120n Standard Features Features Descriptions Max Print Speed 8 IPS / 203 mmps Resolution 300 dpi / 11.
Overview | 2 Features Industry Standard Printer Language Descriptions HP PJL, HP PCL5e, HP GL/2 and HP XL, printer languages with autolanguage select and extensions for barcode capabilities. Bi-directional communications capability is also supported. Interfaces Real Time Clock • USB 2.
2 | Overview p1125 Standard Features The p1125 thermal printer has the following standard features: Table 7: p1125 Standard Features Features Descriptions Max Print Speed 10 IPS / 254 mmps Resolution 300 dpi / 11.
Overview | 2 Features Industry Standard Printer Language Descriptions HP PJL, HP PCL5e, HP GL/2 and HP XL, printer languages with autolanguage select and extensions for barcode capabilities. Bi-directional communications capability is also supported. Interfaces Real Time Clock • USB 2.
2 | Overview p1725 Standard Features The p1725 thermal printer has the following standard features: Table 9: p1725 Standard Features Features Descriptions Max Print Speed 10 IPS / 254 mmps Resolution 300 dpi / 11.
Overview | 2 Features Industry Standard Printer Language Descriptions HP PJL, HP PCL5e, HP GL/2 and HP XL, printer languages with autolanguage select and extensions for barcode capabilities. Bi-directional communications capability is also supported. Interfaces Real Time Clock • USB 2.
2 | Overview Options The following options are available: • Thermal Transfer (Ribbon) • Internal Power Rewind with Batch Rewind • Media Present Sensor (Future option for the p1725) • Peel and Present (Future option for the p1725) • Media Cutter (Future option for the p1725) • Media Cutter Tray (Future option for the p1725) • Applicator Port (General Purpose I/O) and Serial Port (RS-232C) • Wireless Module (not an available option for the p1115) • USB Host Port (not an available option for
Overview | 2 Specifications Dimensions and Weight Table 11: Dimensions and Specifications (p1115, p1115s, p1120n, p1125) Height 11.9 in (30.3 cm) Width Depth 10.8 in (27.4 cm) 18.7 in (47.5 cm) Weight 41 lbs. (19 kg) Table 12: Dimensions and Specifications (p1725) Height Width 11.9 in (30.3 cm) 13.4 in (34 cm) Depth 18.7 in (47.5 cm) Weight 52 lbs.
2 | Overview Minimum System Requirements Supported Operating Systems Windows XP - x86 & x64 Windows Vista - x86 & x64 Windows 7 - x86 & x64 Windows 8 RAM 256MB Hard Drive Space 5MB Minimum Screen Resolution 800 x 600 .NET Framework 2.
3 Connections and Setup Connections Power To connect the printer to a viable power source, please follow the steps below. Caution: Ensure the printer power switch is off before connecting the AC power and data/network connectivity cables to the printer. Caution: Adhere to all environmental requirements when installing and using the printer. Use of the product in an unsuitable environment may affect print quality and the durability of the printer and may void the manufacturer’s warranty. 1.
3 | Connections and Setup Media Hanger Overview Figure: 3 - 1 Self-Centering Media Hanger 1 2 3 4 5 1. Inside media adjustment lever 2. Paper low sensor (Optional) 3. Self-centering media hanger 4. Outside media adjustment lever 5. Media adjuster knob Media Specifications Media core size: • 3” (76.
Connections and Setup | 3 Media roll width: • Please refer to the model feature charts in the Overview section. Media thickness: • .003” to 0.01” (the p1120n can accept media thickness of up to 0.020”) Media dimensions: • Please refer to the model feature charts in the Overview section. Note: Ensure there is no tape or adhesive residue on the media roll. Installing Media on the Media Hanger 1. Open the media cover. 2.
3 | Connections and Setup 3. Center the media adjuster knob and pull it to widen the gap between the two media adjustment levers. Figure: 3 - 3 Self-Centering Media Hanger from Top 4. Rotate the outside media adjustment lever downward.
Connections and Setup | 3 5. Gently route the media core over the outside media adjustment lever onto the media hanger. Caution: Be careful not to damage the outside media adjustment lever. Figure: 3 - 5 Media Installation 6. Rotate the outside media adjustment lever upward. Figure: 3 - 6 Outside Media Adjustment Lever 7. Slide the media adjuster knob inward to center the media roll on the media hanger.
3 | Connections and Setup Note: Ensure the media roll turns freely. There should be 0.8mm to 1.5mm clearance between the media adjustment levers and the media roll. 8. Rotate the media guide adjustment knob counter clockwise to widen the guides until they are set slightly wider than the width of the media. Figure: 3 - 7 Media Guide Adjustment Knob 9. Route the media under the bouncer and into the media guides.
Connections and Setup | 3 10. Press the pinch roller knob and slide the media 0.25 inches beyond the pinch roller. Figure: 3 - 9 Pinch Roller Pinch Roller Knob Pinch Roller 11. Rotate the media guide adjustment knob clockwise to tighten the guides. Note: Ensure the guides are neither too tight nor too loose on the media or print quality will be affected.
3 | Connections and Setup 12. Rotate the latch lever counter-clockwise until the printhead mechanism is locked. Figure: 3 - 11 Lock the Printhead Mechanism Note: If the media has been installed properly and read by the autoloading sensor, it should automatically feed under the printhead once the printhead carriage assembly has been latched and locked. If the media does not automatically load, unlatch the printhead assembly and manually feed the media under the printhead.
Connections and Setup | 3 Optional Media Hub Overview Figure: 3 - 12 Media Hub Layout from Top 1 2 3 4 5 1. Media hub adjustment channels 2. Media hub adjustment lever 3. Hub adjustment slots 4. Media hub 5. Core holders Media Specifications Media core size: • 3” (76.199 mm) standard • 1” (25.4 mm) optional • 1.5” (38.099 mm) optional Media roll diameter: • Maximum - 8” Media roll width: • Maximum - 4.65” Media thickness: • .003” to 0.01” (the p1120n can accept media thickness of up to 0.
3 | Connections and Setup Media dimensions: • Minimum specifications - 0.5” H x 1” W Note: Ensure there is no tape or adhesive residue on the media roll. Installing Media on the Media Hub 1. Open the media cover. 2. Press the media hub adjustment lever and pull the media hanger outward using the handle. Figure: 3 - 13 Media installation Media Hub Adjustment Lever Hub Handle 3. Hold the media hub adjustment lever and place the media core on the core holders.
Connections and Setup | 3 4. Slide the media hub inward using the handle and release the hub adjustment lever once the media is supported. Figure: 3 - 14 Media Installation 5. Route the media under the bouncer and into the media guides.
3 | Connections and Setup 6. Press the pinch roller knob and slide the media .25 inches beyond the pinch roller. Figure: 3 - 16 Pinch Roller View from Top Pinch Roller Knob Pinch Roller 7. While pressing the pinch roller knob, rotate the media guide adjustment wheel until the media guide touches the media on both sides. Caution: Ensure the media guides are neither too tight nor too loose or print quality will be affected and feed issues may develop.
Connections and Setup | 3 Note: To loosen the media guides, rotate the media guide adjustment wheel counterclockwise. To tighten, rotate the adjustment wheel clockwise. Figure: 3 - 17 Media Guide Adjustment Wheel Note: The factory default media width is set to 4 inches.
3 | Connections and Setup Installing Ribbon For thermal transfer printing, ribbon must be installed. The ribbon should be slightly wider than the print media being used to ensure proper coverage. 1. Open the media cover. 2. Rotate the printhead latch lever clockwise to unlock and raise the printhead carriage assembly. Figure: 3 - 18 Printhead Latch Lever 3. Slide the ribbon core over the ribbon supply hub until the core is centered on the hub.
Connections and Setup | 3 Note: Only use ribbon with a 1” diameter core. Figure: 3 - 19 Install Ribbon Ribbon Supply Hub 4. Route the ribbon between the ribbon cam roller and the green top-of-form adjustment lever. Note: The printer supports both coated side in (CSI) and coated side out (CSO). Ensure the ink side faces the media. Note: See the Menu section for information on setting the printer to run inside or outside ink.
3 | Connections and Setup Caution: Do not route the ribbon under the top-of-form sensor.
Connections and Setup | 3 5. Route the ribbon under the printhead, over the ribbon shield and clockwise around the ribbon rewinder hub. Figure: 3 - 21 Route to Ribbon Rewinder Hub Note: Roll the ribbon around the ribbon rewinder hub at least five (5) times to ensure it will stay in position. 6. Ensure the thermal transfer option is selected in the control panel. 7. Set the thermal transfer option to CSI or CSO depending on the ribbon type.
3 | Connections and Setup 8. Rotate the printhead carriage assembly counter-clockwise until it latches. Figure: 3 - 22 Latch the Printhead Carriage Assembly 9. Rotate the printhead latch lever counter-clockwise to lock the printhead carriage. Note: Ensure the printhead latch lever has locked the printhead mechanism before printing or the printer will enter a no-print condition.
Connections and Setup | 3 Configuring Media and Ribbon Settings Once the media and ribbon have been loaded, the print parameters should be set to match the type of media and ribbon being used. This will ensure optimal print quality. Once set, the parameters will not need to be set again unless the media or ribbon types are changed. Using Media and Ribbon IDs Media and ribbons supplied by Datamax-O’Neil and other vendors may have up to an eight (8) digit media ID and ribbon ID assigned.
3 | Connections and Setup 6. Select the Paper Sensor Type button until your paper type appears. The options are as follows: • Gap • Mark on Top • Mark on Bottom • Notch • Continuous Note: For more information, refer to the section “Top-of-Form Sensor.” 7. Select the Paper Sensor Side button until the correct option appears. The options are as follows: • Outside • Inside Note: For more information, refer to the section “Top-of-Form Sensor.” 8.
Connections and Setup | 3 • Gap • Mark on Top • Mark on Bottom • Notch • Continuous 3. Select the Paper Sensor Side field until the correct option appears. The options are as follows: • Outside • Inside 4. Select the Ribbon Mode field until the correct option appears. The options are as follows: • None - for direct thermal printing • Coated In - for thermal transfer printing • Coated Out - for thermal transfer printing 5.
3 | Connections and Setup Optional Rewinder The rewinder is designed to rewind in either direction but the direction must be set through the menu. Note: Either the peel plate or the rewinder plate must be installed. Installation of Media 1. Route the media through the platen carriage assembly. Note: Follow the instructions for the installed media hanger. 2. Route the media under the platen carriage and around the rewinder shaft. 3.
Connections and Setup | 3 Note: For thicker labels, remove the label from the backing and insert the backing into the groove. Figure: 3 - 24 Media Rewinder Note: Be sure to center align the paper on the rewinder shaft. Otherwise, the paper will not rewind tightly. 5. Reinstall the metal clasp into the grooves. Perform the following steps to set the rewinder direction: 1. Select Menu > Basic > Printer Mode. 2. Select the rewinder direction.
3 | Connections and Setup Note: If the rewinder is enabled, the Auto Present Distance set, and the printer in Prompt or Applicator mode, then the actual printer present distance will be set to work with the peel mechanism. Top-of-Form Sensor This printer is designed to use several types of media. The top-of-form sensor can read media characteristics from the center to the left inside edge (viewing from the front of the printer).
Connections and Setup | 3 Figure: 3 - 26 Notch Example Note: The use of Notch paper disables the Out of Paper warning.
3 | Connections and Setup Figure: 3 - 27 Mark on Top Example Figure: 3 - 28 Mark on Bottom Example Figure: 3 - 29 None Note: For continuous paper, excessive vertical adjustment may push the print into the next label. This mode will create labels with a 1/8” gap between them.
Connections and Setup | 3 Setting the Top of Form Sensor The top of form sensor enables the printer to determine where the print should begin and end. Once the appropriate media has been loaded, the media type can be entered manually into the control panel. 1. Select Menu > Basic > Media from the control panel. 2. Select Select Type. 3. Select the paper and ribbon type. 4. Select Paper Sensor Type. 5. Select the paper sensor side, either inside or outside, that correlates with the type of media being used.
3 | Connections and Setup Note: For illustration purposes, the image of the printhead carriage assembly was removed in the image above. The LED sensor pods can be viewed from the front of the printer, under the printhead carriage assembly. The active sensor pod is lit by an LED. Note: If the wrong pod is active for your media type, check your settings. 8. Close and lock the printhead carriage assembly.
Connections and Setup | 3 Removing Ribbon Wrinkle 1. Center the supply ribbon core so the ribbon overlaps the media equally on both sides. 2. Verify there are no folds or creases in the ribbon. 3. Adjust the front ribbon shield to the middle position of the mounting slot. Figure: 3 - 31 Ribbon Shield Ribbon Shield Adjustment Screws Front Ribbon Shield 4. Set the printer to print ten (10) consecutive Quality Labels from the Test menu. a. Select Menu > Test > Test Labels. b.
3 | Connections and Setup Note: If the ripples are vertically straight, advance to step 12 to adjust the ribbon shield. Figure: 3 - 32 Supply Side Inspection 7. If excessive ripples exist, loosen the 3mm cam roller hex head screw enough to allow the cam roller to spin. Figure: 3 - 33 Cam Roller Cam Roller Screw Cam Roller Adjuster 8. Turn the cam roller adjuster until the ripples are either gone or are vertical.
Connections and Setup | 3 Note: The ripples must never drift left or right. 9. Tighten the cam roller screw. 10. Print ten (10) Quality Labels from the test menu. Note: If wrinkles still appear continue with the adjustment procedure. 11. Loosen the ribbon shield adjustment screws. 12. While printing test labels, slowly adjust the lower shield until the ribbon tension is constant from left to right and the wrinkles disappear.
3 | Connections and Setup 3. Rotate the printhead pressure adjustment wheel until the head pressure is set to the appropriate setting. Note: Rotating the wheel clockwise increases the pressure while rotating the wheel counter-clockwise decreases the pressure. Figure: 3 - 35 Printhead Pressure Adjustment Wheel - View from Top 4. Rotate the printhead carriage assembly counter-clockwise until it latches.
Connections and Setup | 3 Installing Cutter and Tray Warning: To prevent serious injury, never place a finger or object other than media near the cutter mechanism. Caution: Never cut paper or media in an area where adhesives exist. Doing so will damage the cutter and void the manufacturer’s warranty. Caution: The media cover will not close with both the cutter and present sensor installed at the same time for those printers with a present sensor installed in the cover..
3 | Connections and Setup 3. Loosen and remove the media plate thumbscrew and the media plate. Figure: 3 - 38 Remove Media Plate Power/Data Connector Note: Retain the thumbscrew for cutter installation. 4. Align the cutter with the power/data connector and install the thumbscrew to secure it to the platen carriage assembly.
Connections and Setup | 3 5. Rotate the cutter until it magnetically locks into place. 6. Activate the cutter option in the Options menu by selecting Menu > Advanced > Printer > Options > Cutter. Note: Feed a label through the printer and observe the cut distance to ensure it cuts on the gap. If it cuts on the label, adjust your Cut Distance Adjust settings in the Adjustments menu. Select Menu > Advanced > Adjustments > Cut Distance Adjust.
3 | Connections and Setup Setting Up the Cutter Tray The cutter tray assembly is adjustable to fit various label lengths from 2” (50.8 mm) to 6” (152.4 mm) and widths up to 4.65” (118.1 mm) for the p1115, p1115s, p1120 and p1125. The maximum label width for the p1725 is 7.1” (180.34 mm). 1. Loosen the tray lock thumbscrews.
Connections and Setup | 3 2. Loosen the height adjustment thumbscrews. Figure: 3 - 42 Height Adjustment Thumbscrews 3. Rotate the tray shelf to the desired position and secure all four thumbscrews that were previously loosened.
3 | Connections and Setup 4. Loosen the length guide thumbscrew. Figure: 3 - 44 Length Guide 5. Adjust the length guide to the desired position and then secure the thumbscrew.
Connections and Setup | 3 Upward-Facing Present Sensor Note: The upward-facing present sensor is not an available option for the p1725 Perform the following procedure for installing the upward-facing present sensor. 1. Power off the printer and disconnect it from utility power. 2. Remove the lower cover from the printer. Figure: 3 - 46 Lower Cover Note: The printer cover can be removed by carefully pulling the bottom of the cover. 3. Loosen and remove the media plate thumbscrew and the media plate.
3 | Connections and Setup Note: Retain the thumbscrew for future re-installation of the media plate. 4. Align the present sensor with the power/data connector and tighten the captive screw to secure it to the platen carriage assembly. Figure: 3 - 48 Present Sensor Installation Captive Screw 5. Close the present sensor until it magnetically locks into place. 6. Activate the present sensor option in the Options menu by selecting Menu > Basic > Printer Mode > Present Sensor Enable.
Connections and Setup | 3 Print Driver Installation Overview This installation should be executed only on a computer where a pw Series printer driver is not currently installed or one that the driver have been completely removed. The Windows driver is located on the Accessories CD-ROM included with the printer. For the latest version please visit our web site at http://www.datamax-oneil.com Installing the Windows Driver: 1.
3 | Connections and Setup 6. Check the “Install printer drivers” radio button then click ‘Next’ and follow the on-screen instructions to install the driver. 7. When prompted, select your printer from the list, (i.e. Datamax-O’Neil p1xxx). Continue to follow the on-screen instructions to install the driver. Important Notes: The Windows driver functions the same as any other Windows printer.
4 Menu System Menu Overview The printer is designed with a touchscreen display. Functions can be enabled and disabled and settings can be changed through the on-screen menu. Press the buttons on the screen with the light touch of a finger. Caution: Do not touch the screen with excessive force or by using sharp objects. Doing so will damage the touchscreen and may void the manufacturer’s warranty. Layout of the Display Navigation The menu screens have buttons for advancing or returning to screens.
4 | Menu System Three Button Panel The printer may be placed in 3-button security mode which restricts the operator from changing any settings or printing test labels. An administrator can access the printer menu by pressing on the “Model ID” in the taskbar and entering the appropriate security password. Once the password has been entered and accepted, the user will be allowed access to the full home screen. To return the menu to the 3-button security mode, select the “Model ID” again.
Menu System | 4 Operator Action Area Information about the current printer action will be displayed in this area. For example, “Printing 1 of 3” might be displayed when printing the first of three labels for a print job. Date / Time The time and date may be toggled on by pressing the upper right corner of the display. After pressing the blank area, the current date and time will be displayed on the screen.
4 | Menu System 1. System Information The following will be displayed upon selection of the System Info button: • Printer Model • Printhead Model • Firmware Version • FPGA Version • Ribbon Version • Boot Version • Board ID • RAM Size • Flash Size • Printer Key • Absolute Counter • Printhead Counter • Setup File • Paper • Ribbon • Detected Options 2. Settings Report The settings report provides information on the printer settings.
Menu System | 4 Printer Settings • Cutter Mode • Cut by Count • Rewinder Mode • Present Sensor Enable • Print Speed • Feed Speed • Reverse Speed • Present Distance • Error Sound • Warning Sound • Paper Low Warning • Paper Out Warning • Cover Open Warning • Reprint on Error • Present Timeout • Pause Mode Page Defaults Settings • Print Length • Print Width • Vertical Offset • Horizontal Offset • Orientation • Raster Mode • Font Name (Number) • Point Size • Pit
4 | Menu System • Auto Load • Auto Option Detect • Auto Calibrate • Auto Present Distance • Auto Tension • Auto Pressure • Auto Speed Adjust • Suggested Pressure Adjustment Settings • Present Distance Adjust • Cut Distance Adjust • Cutter Rotation Adjust • Vertical Adjust • Horizontal Adjust • Head Pressure Adjust • Rewinder Tension Adjust • Ribbon Tension Front Adjust • Ribbon Tension Rear Adjust • Darkness • Contrast Calibration Settings • Paper Threshold (for non-c
Menu System | 4 • Ethernet Gateway • Ethernet MAC • Ethernet DHCP • Wireless IP* • Wireless Subnet Mask* • Wireless Gateway* • Wireless SSID* • Wireless MAC* • Wireless DHCP* • Hostname *Available only if the wireless option is installed. 4.
4 | Menu System 6. GPIO Report The GPIO Report provides the following information: • GPIO Mode • Slew Speed • Pulse Width • Signal 1 - I/O, Function, Type • Signal 2 - I/O, Function, Type • Signal 3 - I/O, Function, Type • Signal 4 - I/O, Function, Type • Signal 5 - I/O, Function, Type • Signal 6 - I/O, Function, Type • Signal 7 - I/O, Function, Type • Signal 8 - I/O, Function, Type 7. Fonts Report The Fonts Report provides the font name and the font ID/typeface ID number.
Menu System | 4 Menu The Menu button provides the user with access to the system settings and also allows for the enabling of options. The Menu screen displays the following options: • Basic • User • Advanced • Tools • Language • Test 1. Basic Selecting the Basic button allows for access to the basic settings. These include the following: • Printer Mode • Media • Print Adjust Printer Mode The printer is available with several options which are enabled or disabled via the Printer screen.
4 | Menu System b. Rewinder Mode Rewinder Mode controls the operation of the powered internal label rewinder. For printers with a print media rewinder installed, select from the following Rewinder Mode options: • Off • Clockwise • Counter Clockwise c. Present Sensor The Present Sensor option controls the on-demand dispensing of labels. To enable or disable the installed Present Sensor option, select or deselect the corresponding checkbox. d.
Menu System | 4 b. User Media If media setup files have been stored internally or on a USB mass storage device connected to the USB host, the files can be selected from this interface. Using the up and down buttons, highlight the file and then select the green check button. Note: The first tab displays files that have been saved internally. The second tab displays files from the mass storage device attached to the USB host. User files may be printed by selecting the print button in the taskbar.
4 | Menu System Table 1: Paper Sensor Options Paper Sensor Type Gap Paper Sensor Side Inside Outside Mark on Top Inside Outside Mark on Bottom Inside Outside Notch Inside Outside Continuous Inside Outside Ribbon Mode The Ribbon Mode option allows the user to enable and disable Ribbon Mode and notes the type of ribbon being used.
Menu System | 4 2. Upon exiting the Print Adjust panel, either select the green Accept button or the red Reject button. b. Contrast The contrast adjustment is set within the range of -10 to +10. To increase contrast, adjust the settings in a positive (+) direction. 1. Enter the appropriate value in the field. 2. Upon exiting the Print Adjust panel, either select the green Accept button or the red Reject Button. c. Vertical Adjust The vertical adjustment is set within the range of -100 to +100 dots.
4 | Menu System Note: Further details are available in the Advanced section of the menu. Please refer to the Advanced section of the manual for more information. User Setups Printer configurations that have been saved internally or on a mass storage device attached to the USB host may be accessed and implemented from this utility. 1. Select User Setups. 2. Select the internally hosted user setup file. 3. Select the green Accept button.
Menu System | 4 Settings Orientation Values Ranges Default Portrait Portrait Landscape Reverse Portrait Reverse Landscape Raster Mode Transparent Opaque Opaque Default Font Number (Please see Appendix A 0 to 52 for the appropriate values) 23 (Courier) Default Symbol Set (Please see Appendix A for the appropriate values) [0] PC-8 Default Point Size 4.00 to 999.75 12.00 Default Pitch Size .44 to 99.99 10.
4 | Menu System Printer The following settings may be adjusted: • Presentation • Auto • Speeds • Alarms • Options • Set Defaults a. Presentation The following settings can be adjusted. Table 3: Presentation Settings Presentation Pause Mode Values Ranges Enable Default Disable Disable Present Time Out 0 - 1000 s 0 (never) Present Distance 0.00 - 4.
Menu System | 4 Selection Values Auto Pressure Default Enable Enable Disable Auto Speed Adjust Enable Enable Disable c. Speeds The following settings may be adjusted: • Print Speed • Feed Speed • Reverse Speed Table 5: Speed Settings Speed Settings Speed Range (IPS) Print Speed 2.0 - max speed; model dependent (Increments of 0.5) Feed Speed 2.0 - max speed; model dependent (Increments of 0.5) or Auto Reverse Speed 2.0 - max speed; model dependent (Increments of 0.5) or Auto d.
4 | Menu System e. Options The following settings may be adjusted: • Cutter - Controls the cutting action of the media. • GPIO - Controls the application of labels. • Present Sensor - Controls the “on-demand” dispensing of labels. • Rewinder - Controls the operation of the powered internal label rewinder.
Menu System | 4 Adjustments Values Ranges Default I/O Configuration Input Sig 1/2 Input Output Input Sig 3/4 Input Output Output Sig 5/6 Input Output Output Sig 7/8 Input Output Select Signal Start of Print Sig 1 None Start of Print Reprint Slew Pause Reprint Sig 2 None Start of Print Reprint Slew Pause Slew Sig 3 None Start of Print Reprint Slew Pause Pause Sig 4 Start of Print Reprint Slew Pause 109 Performance Series User’s Guide
4 | Menu System Adjustments Values Ranges Default End of Print Sig 5 End of Print Data Ready Media Low Service Data Ready Sig 6 End of Print Data Ready Media Low Service Media Low Sig 7 End of Print Data Ready Media Low Service Service Sig 8 End of Print Data Ready Media Low Service Signal Type Low Sig 1 Low High Low Pulse Hi Pulse Low Sig 2 Low High Low Pulse Hi Pulse Low Sig 3 Low High Low Pulse Hi Pulse Low Sig 4 Low High Low Pulse Hi Pulse Performance Series User’s Guide 110
Menu System | 4 Adjustments Values Ranges Default Low Sig 5 Low High Low Pulse Hi Pulse Low Sig 6 Low High Low Pulse Hi Pulse Low Sig 7 Low High Low Pulse Hi Pulse Low Sig 8 Low High Low Pulse Hi Pulse Present Sensor The following settings may be adjusted for printers with the present sensor option installed: Table 9: Present Sensor Settings Present Sensor Settings Present Sensor Values Ranges Enable Default Disable Disable Present Distance Adjust -100 to 100 dots 0 Note: For small label
4 | Menu System Table 10: Rewinder Settings Rewinder Settings Rewinder Mode Values Ranges Default Off Off Clockwise Counter Clockwise Rewinder Tension Adjust -10 to 10 0 f. Set Defaults The factory default settings for the printer setup can be reset. To reset to the default settings, select Set Defaults. Confirm your selection by selecting the green Accept button.
Menu System | 4 Media Settings Values Ranges Ribbon Low Diameter Default 1.0 to 2.0 in. 1.5 in. Note: *These values may vary depending on the printer model. Communications Select Communications to change the communications settings. a. Ethernet The following Ethernet communications settings may be adjusted: Table 12: Ethernet Communications Settings Functions DHCP Values Actions Enabled Default Enabled Disabled IP Address If DHCP is disabled, enter the appropriate value 0.0.0.
4 | Menu System Functions Values Gateway Security Actions Default Enter the appropriate value 0.0.0.0 None None WEP WPA WPA2 Password Show Password Enter the appropriate value Enabled Disabled Disabled To return to the default settings, select General > Reset Defaults > Wireless. c.
Menu System | 4 Functions Protocol Values Ranges Default None None Hardware Software Both To return to the default settings, select General > Reset Defaults > Serial. d.
4 | Menu System To find the IP address, select Info > Network Report and record the value for Ethernet IP. Note: The following Web browsers are supported: • Internet Explorer (version 8 and higher) • Firefox (version 13 and higher) • Google Chrome (version 23 and higher) Host Timeout The Host Timeout refers to the print job timeout in seconds before moving on to monitor other ports.
Menu System | 4 Adjustment Settings Ranges Default Head Pressure Adjust -5 to 5 0 Rewinder Tension Adjust -10 to 10 0 Ribbon Tension Front Adjust -10 to 10 0 Ribbon Tension Rear Adjust -10 to 10 0 Present Distance Adjust -100 to 100 0 Cut Distance Adjust -100 to 100 0 Note: Narrow labels may slip during backup if the head pressure is set too high. 4.
4 | Menu System Upon selection, the printer will move the paper forward and backward over the gap or mark. It may be helpful to place the identifying mark or notch just behind the TOF sensor so that the sensor will go over the mark as the media progresses through the printer. Calibrate Paper is intended to sample paper with the default size of 4” x 4”.
Menu System | 4 Select Calibrate Display and then select either the green Accept button to continue or the red Reject button. Upon selecting to continue, follow the on-screen directions to properly calibrate the touchscreen display. If the touchscreen display becomes unusable, the printer can be calibrated during powerup as well. To calibrate during power-up, perform the following procedure beginning with the printer powered off. 1. Press and hold the Reset button on the back of the printer. 2.
4 | Menu System • Secure - When the “Secure” option is selected, changes to the advanced settings and user tools will require a password. • Secure All - When the “Secure All” option is selected, changes to any settings will require a password. • 3 Button Display - When this option is selected, the three button display will be enabled on the main panel. A password will be needed to access the menu again. Note: The factory default password is the number “0.
Menu System | 4 Do not turn off the printer during the process. Once the printer has been updated, it will reboot. When the printer is back online, be sure to power-cycle the printer once more by turning it off and then back on. Note: Save all user files, labels and setups to a mass storage device connected to the USB host prior to updating your printer. Files that are not saved may be lost during the upgrade process. Note: Upgrades may also be performed using the Configuration Utility. c.
4 | Menu System Organize User labels may be copied from a mass storage device to the internal memory or from the internal memory to a mass storage device. They may also be deleted or renamed from this utility. a. Copy 1. Select Organize. 2. Using the scroll arrows, highlight the appropriate file. 3. Select the green Accept button to continue. 4. Select Copy. 5. Select the green accept button to copy the files between internal storage and the USB mass storage device. b. Delete 1. Select Organize. 2.
Menu System | 4 The settings include the following: • Media ID • Ribbon ID • Paper Sensor Side • Paper Sensor Type • Ribbon Mode • Heat • Heat Balance • Head Pressure • Rewinder Tension • Ribbon Tension Front • Ribbon Tension Rear • Auto Tension • Auto Pressure • Print Speed Organize To copy, delete or rename a file to or from a mass storage device connected to the USB host, perform the following steps: a. Copy 1. Select Organize. 2.
4 | Menu System 1. Select Organize. 2. Using the scroll arrows, highlight the appropriate media configuration file. 3. Select the green Accept button to continue. 4. Select Rename. 5. Using the alpha-numeric keypad, enter a new name for the selected file. 6. Select the green Accept button to confirm. Load The Load utility allows the user to change the media configuration settings to a setup that was previously saved internally or to a mass storage device. 1. Select Load. 2.
Menu System | 4 a mass storage device must be placed in a directory called user_configs at the root (top) level of the storage device (e.g. E:\user_configs). These settings include the ones listed in the Setting Report from the Info menu and exclude adjustments and calibration settings. Note: User Setups names cannot contain a space character. Note: User Setup files will not save adjustment (fine adjustment) values. If transferred to another printer, these values will have to manually set.
4 | Menu System 7. Select the green Accept button to confirm. Load The Load utility allows the printer settings to be changed to a previously saved setup. 1. Select Load. 2. Using the scroll arrows, highlight the appropriate user setup file. 3. Select the green Accept button to continue. 4. Select the green Accept button to confirm. Save The Save utility allows the user to save the current printer settings internally. 1. Select Save Setup. 2.
Menu System | 4 3. Select the green Accept button to continue. 4. Select Delete. 5. Select the green Accept button to confirm. RN c. Rename 1. Select Organize. 2. Using the scroll arrows, highlight the appropriate user language file. 3. Select the green Accept button to continue. 4. Select Rename. 5. To confirm, select the green Accept button. 6. Using the alpha-numeric keypad, type a name in the entry field. 7. Select the green Accept button to confirm.
4 | Menu System 2. Using the scroll arrows, highlight the appropriate user wallpaper file. 3. Select the green Accept button to continue. 4. Select Copy. 5. Select the green Accept button to confirm. b. Delete 1. Select Organize. 2. Using the scroll arrows, highlight the appropriate user wallpaper file. 3. Select the green Accept button to continue. 4. Select Delete. 5. Select the green Accept button to confirm. RN c. Rename 1. Select Organize. 2.
Menu System | 4 Note: Typeface ID is shown in the file name after the font name and is separated by an equal (=) sign. Note: The Font Report shows the Font ID/Typeface ID in parentheses after the font name. Note: User fonts can contain true type font files (ttf format) and imported from the “user_fonts” directory at the root (top) level of the mass storage device. The desired font ID must be entered from the organize menu.
4 | Menu System 6. Using the alpha-numeric keypad, type a name in the entry field. 7. Select the green Accept button to confirm. Select The Select Font utility allows the user to change the font that is installed in the printer. 1. Select “Select” font. 2. Using the scroll arrows, highlight the desired font file. 3. Select the green Accept button to continue. 4. To confirm, select the green Accept button. Date/Time To set the date and time, select the Date/Time button from the Tools menu.
Menu System | 4 • Metric Display Font • Standard • CJKT (necessary for Asian languages) Once the unit has been chosen, select the green Accept button to continue and then select the next green Accept button to confirm. 6. Test The following options are available from the Test menu: • Test labels • Diagnostics • Test Options • Test Applicator Test Labels The Test Labels feature allows the user to select and print test labels. 1.
4 | Menu System The Sensor Readings function allows the user to view the values of various printer sensors. The Sensor Readings menu has four (4) tabs that can be navigated by selecting the next and previous buttons in the taskbar. b. General Select General to enable or disable the appropriate settings: • Page Format Shading - Used for diagnosing label format issues, enabling this options puts a shade over white areas of the image on a label.
Menu System | 4 Selections Sig 5/6 Values Ranges Default Input Output Output Sig 7/8 Input Output Output Select Test Write Mode Write Mode Read Mode Pulse Mode Write Mode Enter the appropriate settings and select the green Start button. Table 24: Select Test - Write Mode Write Mode Values Ranges Default Sig 1 N/A Sig 2 N/A Sig 3 N/A 1 Sig 4 N/A 1 Sig 5 0 1 1 Sig 6 0 1 1 Sig 7 0 1 1 Sig 8 0 1 1 Read Mode Enter the appropriate settings and select the green Start button.
4 | Menu System Read Mode Sig 3 Values Ranges 0 Default 1 1 Sig 4 0 1 1 Sig 5 N/A Sig 6 N/A Sig 7 N/A Sig 8 N/A Performance Series User’s Guide 134
Menu System | 4 Pulse Mode Enter the appropriate settings and select the green Start button.
4 | Menu System Performance Series User’s Guide 136
5 Cleaning and Maintenance Overview To maintain good print quality and increase printhead life, proper cleaning should be routinely performed using factory-approved cleaning supplies. Caution: A contaminated printhead can cause premature printhead failure. Caution: Failure to clean the printhead as detailed in this manual could void the printhead manufacturer’s warranty.
5 | Cleaning and Maintenance 1. Remove the media and ribbon. 2. With a can of compressed air, spray both (2) sensors to remove dust and debris. 3. Repeat as necessary. Cleaning the Paper Low Sensor The Paper Low Sensor should be cleaned whenever necessary. 1. Remove the media and ribbon. 2. Wipe the sensor with the clean, lint-free cloth. 3. Repeat as necessary. Cleaning the Printhead For optimum performance, the printhead should be routinely cleaned with factoryapproved cleaning supplies.
6 Maintenance Safety Overview Caution: ESD protection is required when performing these steps. Warning: The printer must be powered off and disconnected from utility power prior to performing any steps of this procedure. Failure to heed this warning may result in personal injury or damage to internal components. • Maintain complete ESD protection in a safe, clean environment at all times while servicing this equipment. • When handling the printhead, grasp it by its edges.
6 | Maintenance 3. Insert a 3mm hex head wrench into the openings and loosen both (2) screws securing the printhead to the printhead mechanism. Note: Both screws are spring-loaded and captured eliminating the need to remove them. Note: The printhead will drop down enabling access to both wiring connectors. The p1115 has a single connector. Figure: 6 - 2 Printhead Screws Screw Openings Viewports Note: There are two (2) view ports on the ribbon plate that enable the screws to be seen. 4.
Maintenance | 6 Caution: Exercise caution when disconnecting the printhead connections to avoid damaging the printhead or the connectors. Figure: 6 - 3 Printhead Connectors (p1115s, p1120n, p1125 & p1725) Top Fastener Locations Alignment Slots 5. Install the new printhead in the reverse order as it was disassembled from the printer and tighten the hex head screws using a torque of 2.0 to 3.0 in. lbs (2.3 - 3.4 kgf cm). Caution: Do not over-tighten the printhead fasteners.
6 | Maintenance Replacing the Upper Platen Roller 1. Open the media cover. 2. Remove the roller cover panel. Figure: 6 - 4 Roller Cover Panel 3. Rotate the printhead latch lever clockwise to release the printhead mechanism.
Maintenance | 6 4. Loosen and remove the thumbscrew securing the tear plate or other front mounted option to the print mechanism and remove.
6 | Maintenance 5. Loosen and remove both (2) hex head screws securing the platen roller plate to the print mechanism. Figure: 6 - 7 Platen Roller Plate Fasteners Platen Roller Plate Screws 6. Slide the platen roller plate towards the front of the printer and rotate clockwise (view from top) and remove from printer.
Maintenance | 6 Note: The right side of the plate (left side when looking at the front of the printer) will slide behind the front printer bezel. Figure: 6 - 9 View from Top 7. Slide the platen roller towards the front of the printer and rotate clockwise and remove it from the printer. Note: The removal of the platen roller is the same operation as the removal of the platen roller plate. Note: The tolerances are tight and will require some effort (not force) to remove the platen roller.
6 | Maintenance Performance Series User’s Guide 146
7 Troubleshooting Errors The following errors may be displayed: Errors Description SYSTEM ERROR Illegal label format or communications error OUT OF RIBBON Out of ribbon OUT OF PAPER Out of paper CUTTER JAMMED Cutter is jammed REWINDER FULL Rewinder is full PRINTHEAD UNLATCHED Printhead is unlatched PRINTHEAD HOT Printhead is critically hot FPGA HARDWARE Analog to digital converter hardware fault NV RAM HARDWARE Non-volatile memory hardware fault PAPER SENSOR BLOCKED Top-of-form sensor
7 | Troubleshooting Warnings Warnings Description RIBBON LOW Ribbon level low MAINTENANCE REMINDER Maintenance timer has expired POWER SUPPLY HARDWARE Printhead voltage above maximum specifications POWER SUPPLY LOW Printhead voltage below minimum specifications UNRECOGNIZED PRINTHEAD Unidentified printhead installed PRINTHEAD COOLING Printhead is cooling down PAPER CALIBRATION MARGINAL Paper sensor calibration marginal PERFORM CALIBRATE SENSORS There is a need to run Calibrate Sensors UNL
Troubleshooting | 7 Warning: Do not open the right side panel that covers the internal electronic components. Due to the high voltage and the sensitivity of the components, opening the panel can lead to injury and may void the manufacturer’s warranty. Symptom System Error Causes Solutions Print media settings may not match the installed media and ribbon. 1. Redesign the label using another method 2. Use a different communications channel. 3. Contact your Technical Support representative.
7 | Troubleshooting Symptom Printhead Hot Causes Solutions The printhead too hot or is faulty. Allow to cool or contact your technical support representative. There may be a poor cable connection. Contact your technical support representative. FPGA Hardware The main controller board may be faulty. Ensure the latest software update has been performed. NV RAM Hardware The main controller board may be faulty. Contact your technical support representative.
Troubleshooting | 7 Symptom Ribbon Hardware Autoload Hardware Causes Solutions The Ribbon Version may need to be upgraded. Ensure the latest software has been installed. There may be a poor connection. Contact your technical support representative. The Ribbon Controller module may be faulty. Contact your technical support representative. The Autoload Sensor may have failed the “Calibrate Sensors” calibration. Contact your technical support representative.
7 | Troubleshooting Note: Some imperfections can be caused by a contaminated printhead. Clean the printhead and reprint the label. Symptom No Print or Poor Print Quality Possible Solutions Verify the proper media and ribbon are being used. Verify the printhead connections are fully seated. Light Print on One Side Adjust the ribbon cam and ribbon shield to add tension to the light print side. Verify the printhead connections are fully seated. Replace the printhead.
8 Terms and Definitions Processing State Terms Definitions Online The printer is ready to process jobs. Offline The printer has suspended job processing although the menu selection is available. Printer State Terms Definitions Ready The printer is idle and ready to accept internal or external commands. Busy The printer is busy processing or executing a command. Media Setup Terms Definitions Paper ID The user-entered data identifying media code.
8 | Terms and Definitions Terms Definitions Contrast This provides the user with the fine adjustment of the leading edges of the printed images to improve print quality and barcode readability. Vertical Adjust User-entered value allowing for the vertical adjustment of the start of the image relative to the horizontal leading label edge due to mechanical variations. Horizontal Adjust User-entered value allowing for the horizontal adjustment of the image relative to the printhead center.
Terms and Definitions | 8 Advanced > Printer > Auto Terms Definitions Auto Load The media loads automatically when detected in the media guides and the head is closed and latched. Auto Option Detect Automatically generates a warning if an option is enabled yet not detected. Auto Calibrate Calibrate paper sensors while auto-loading the media. Auto Present Distance Automatically sets the present distance based on the detected hardware.
8 | Terms and Definitions Terms Cut Rotation Adjust Definitions Allows for the fine tuning of the cutter blade rotation. Advanced > Printer > Options > Present Sensor Terms Definitions Present Sensor Enable Controls the on-demand dispensing of labels. Present Distance Adjust Sets the label stop position past the start of print position. Advanced > Printer > Options > Rewinder Terms Definitions Rewinder Mode Sets the rewinder direction for the paper.
Terms and Definitions | 8 Terms Gateway Definitions The user-entered value that specifies the network gateway address with which the interface should connect. Advanced > Communications > Serial Terms Definitions Baud Rate Sets the serial communications rate in bits per second. Data Bits Sets the word length. Stop Bits Sets the number of stop bits. Parity Sets the word parity. Protocol Serial communications handshaking mechanism.
8 | Terms and Definitions Terms Definitions Vertical Adjust User-entered value allowing for the vertical adjustment of the start of the image relative to the horizontal leading label edge due to mechanical variations. Horizontal Adjust User-entered value allowing for the horizontal adjustment of the image relative to the printhead center. Head Pressure Adjust User-entered value allowing for the adjustment of the pressure the head exerts on the media.
Terms and Definitions | 8 Tools > Security Security Levels Descriptions None No security level is enabled. Secure Advanced settings require a password. Secure All All settings require a password. 3-Button Panel A password is required to access the main menu. Tools > Date/Time Terms Date/Time Definitions User-entered values of the date and time of day. Test Test > Diagnostics Terms Definitions Page Format Shading Provides shading over white space on the label image.
8 | Terms and Definitions Performance Series User’s Guide 166
9 Appendix A Symbol Sets The following Symbol Sets are available from the Page Format section of the Advanced menu: Table 1: Symbol Sets Number Symbol Sets 0 PC-8 1 Roman-8 2 Roman-9 3 ISO-L1 4 ISO-L2 5 ISO-L4 6 ISO-L5 7 ISO-L6 8 ISO-L9 9 PC-775 10 PS MATH 11 MATH-8 12 PI FONT 13 MS PUBL 14 PC-8 DN 15 PC-850 16 PC-852 17 PC-858 18 PC-8 TK 19 PC-1004 20 WIN L1 21 WIN L2 22 WIN L5 23 WINBALT 24 DESKTOP 25 PS TEXT 26 LEGAL 167 Performance Series User’s
9 | Appendix A Number Symbol Sets 27 ISO-4 28 ISO-6 29 ISO-11 30 ISO-15 31 ISO-17 32 ISO-21 33 ISO-60 34 ISO-69 35 WIN 3.
Appendix A | 9 Font Escape Sequence Antique Olive Bold ((s1pv0s3b4168T CG Omega ((s1pv0s0b4113T CG Omega Italic ((s1pv1s0b4113T CG Omega Bold ((s1pv0s3b4113T CG Omega Bold Italic ((s1pv1s3b4113T Garamond Antiqua ((s1pv0s0b4197T Garamond Kursiv ((s1pv1s0b4197T Garamond Halbfett ((s1pv0s
9 | Appendix A Font Escape Sequence OCR-A Mono (s1p__v0s0b23584T OCR-B Mono (s1p__v0s0b23590T CG Triumvirate (s1p__v0s0b26708T CG Triumvirate Condensed Bold (s1p__v0s0b26714T LinePrinter (10U(s0p16.67h8.5v0s0b0T Barcodes The following barcodes are supported: Table 3: Barcodes Barcode ID Type Length Valid ASCII Characters, decimal value representation 1000 Code 3 of 9 1-75 0-9, A-Z, $,%,+,-,.
Appendix A | 9 Barcode ID Type Length Valid ASCII Characters, decimal value representation 1110 HIBC Code 93 1-36 0-9, A-Z, $,%,+,-,.,/,space 1111 HIBC Code 128 1-36 0-9, A-Z, $,%,+,-,.
