MP Compact Mark III MP Compact4 & MP Compact4 Mobile User Guide
Disclaimer Honeywell International Inc. (“HII”) reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult HII to determine whether any such changes have been made. The information in this publication does not represent a commitment on the part of HII.
MP Compact4 Mark III User Guide iii
Contents Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii Product Service and Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii Send Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Use Cotton Swab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Replace Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Replace Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Adjust Printhead Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
vi MP Compact4 Mark III User Guide
Customer Support Customer Support If you need assistance installing or troubleshooting your product, contact us by using one of these methods: Knowledge Base: www.hsmknowledgebase.com Our Knowledge Base provides thousands of immediate solutions. If the Knowledge Base does not help you solve your problem, log into the Technical Support Portal to submit your problem or ask your question. Technical Support Portal: www.hsmsupportportal.
Agency Compliance and Approvals Agency Compliance and Approvals Certification and Compliance Marks and Descriptions UL = Underwriters Laboratories USA UL60950-1 2nd Edition CSA C22.2 No.
Agency Compliance and Approvals Certification and Compliance Marks and Descriptions VCCI = Voluntary Control Council for Interference Japan JRL = Japan Radio Law 007-AA009B ANATEL = National Telecommunications Agency Brazil MP Compact4 Mark III User Guide ix
1 Safety Information Please read the following safety information prior to setting up or operating your printer.
Chapter 1 — Safety Information Important Safety Requirements Honeywell disclaims all responsibility regarding the CE directive if the printer is used, altered or installed in any way other than described in this manual. This symbol is used to indicate circumstances that may be dangerous to the user or that cause damage to the equipment. 2 • Never use sharp or pointed tools when cleaning or replacing the printhead. • Remember to handle the printhead with care.
Chapter 1 — Safety Information • Rain or water has got into the printer. • The printer is not functioning correctly despite the user has followed the instructions for use. • You have dropped the printer or the casing has been damaged. • The printer is not functioning correctly and requires service.
Chapter 1 — Safety Information 4 MP Compact4 Mark III User Guide
2 About the Printer Basics Use this chapter to learn about the MP Compact4 Mark III printer basic information, including the parts that arrive with your printer.
Chapter 2 — About the Printer Basics Learn About the Printer Models The MP Compact4 Mark III printer family, hereafter referred to as “the printer,” blends the rugged durability of die-cast construction with state-of-the-art electronics and user-friendly features to redefine the standard in industrial thermal printers. The printer’s USB, RS-232 serial, or wired and optional wireless LAN connectivity allows easy interfacing to any host system.
3 How to Set Up Your Printer Learn to use the printer features, including how to insert the media and how to connect to a power source.
Chapter 3 — How to Set Up Your Printer Connect Printer to Power Before connecting power or interface cables to the printer, ensure the power on/ off switch is in the “off” position. 1 Place the printer on a firm, level surface. 2 Ensure that the power switch on the printer is in the “off” position. Connect the AC Model 1 Connect the AC power cord to the receptacle on the back of the printer. 2 Next, plug the AC power cord into a properly grounded outlet.
Chapter 3 — How to Set Up Your Printer Interface Connection The printer can be connected to the host via USB, serial, wired Ethernet, or optional wireless interfaces. The printer will automatically connect to the first port that delivers valid data. Once established, the printer’s power must be cycled “off” and “on” to change an interface connection.
Chapter 3 — How to Set Up Your Printer Load the Media 1 Rotate the printhead latch (item 1) clockwise to the unlocked position. See image below: AC models (right), DC models (left). 2 Remove the media hub guide. AC Models: Move the thumb-latch (item 2) to the released position and then slide the media hub guide (item 1) off the media hub (item 3). DC Models: Loosen the media guide handle (item 2) and slide the media hub guide (item 1) off the media hub (item 3). 3 Unravel approximately 30.
Chapter 3 — How to Set Up Your Printer 4 Reinstall the media hub guide (item 1) onto the media hub (item 2). Be sure the media hub guide is lightly touching the edge of the label roll (item 3). Secure the media hub guide. AC Models: Move the thumb-latch (item4) to the locked position. DC Models: Tighten the media guide handle (item 5); do not over-tighten. 5 Rotate the printhead latch (item 1) counter-clockwise to the locked position. See image below: AC models (right), DC models (left).
Chapter 3 — How to Set Up Your Printer 12 MP Compact4 Mark III User Guide
4 Printer Configuration Use this chapter to learn the functions on the front panel and the printer configuration tools.
Chapter 4 — Printer Configuration Front Panel The front panel consists of LED indicator lights and one control button, as detailed in the following sections.
Chapter 4 — Printer Configuration Control Button The control button performs different functions depending upon the mode of the printer.
Chapter 4 — Printer Configuration Printer Configuration Tools The printer contains many user-adjustable parameters. These parameters are configurable using a few methods. The table below lists the most popular ways of configuring the printer and the advantages of each. Choose the method that best addresses your application. Printer Configuration Methods Method Description NETira CT program* NETira CT (located on the Accessories Easy to use.
Chapter 4 — Printer Configuration Printer Configuration Utility (NETira CT) NETira CT (located on the Accessories CD) is a Windows-based configuration utility that allows the user to make changes to the existing printer setup via a direct connection to the host computer’s serial, USB or Ethernet ports.
Chapter 4 — Printer Configuration USB Port Connection Requirements Using NETira CT with a USB connection requires a Windows driver to be installed and the driver to be set to “Print directly to the printer”. Other connections (e.g., serial and LAN) do not require the Windows driver or this setting. Install the Windows driver as described in “Install the Windows Driver” on page 22. Then follow the steps below to set the driver setting: 1 Open the list of installed printers on your PC.
Chapter 4 — Printer Configuration How to Use NETira CT Configuration Utility 1 Once installed, launch the NETira CT configuration utility. 2 Be sure the printer is turned on. Connect the host to the printer. a For serial connections: Query the printer by using the Auto Detect button. This will connect the printer and retrieve the setting currently stored in the printer. b For USB connections: Close the Open a configuration file... dialogue box.
Chapter 4 — Printer Configuration c For Ethernet connections: Close the Open a configuration file... dialogue box. • In the toolbar, click on the TCP/IP Configuration icon. • In the TCP/IP Configuration dialogue box, enter the IP address of the printer, port: 9100, and click OK. The IP address is displayed on the printer’s network report and configuration labels. • 20 In the toolbar from the drop-down menu, select TCP_IP. Next, click on the Query Printer icon.
Chapter 4 — Printer Configuration 3 At this point, you may browse the Printer Component categories and make any changes necessary to the printer configuration. 4 Once complete, send the new settings to the printer using the Send button. Note: When sending the changes to the printer, only the changes displayed on the current page will be sent. You must click the Send button for each page that has been modified.
Chapter 4 — Printer Configuration Install the Windows Driver The Windows driver is located on the Accessories CD included with your printer. For the latest version please visit our website at www.honeywellaidc.com. Note: Be sure your printer’s firmware version is 15.05_0001 or greater. Firmware is available from our website. For the latest version please visit our website at www.honeywellaidc.com. Note: Be sure your printer’s USB Mode is set to “Printer.
Chapter 4 — Printer Configuration Important Notes The Windows driver functions the same as any other Windows printer. While built-in help files provide information on all settings, there are some important setting parameters that should be observed for trouble-free printing. Page Set Up Tab: Stock It is important that the Stock setting matches the size of the label you are using. If you cannot find a match for your label, click New, and enter the dimensions for your label.
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5 Printer Maintenance This chapter describes how to preform routine maintenance on your printer, including printer cleaning, adjustments and replacements for the printhead and roller.
Chapter 5 — Printer Maintenance Schedule Cleaning Intervals This section details the cleaning, adjusting and troubleshooting tips for the printer. The following table outlines the recommended maintenance schedule for the various printer parts. Printer Maintenance Schedule Area Method Interval Printhead Turn off the printer before cleaning the printhead. Use solvent* After every roll of media on a cotton swab to clean the printhead from end to end. Platen roller Turn the power off.
Chapter 5 — Printer Maintenance Clean the Printhead If print quality declines (symptoms include non-compliant bar codes, print dropouts and streaks (see sample label below), the typical cause is debris build-up on the printhead. Furthermore, when the build-up is not removed it may lead to element failure and reduce the service life of the printhead Faulty print quality label Note: Streaks indicate a dirty or faulty printhead.
Chapter 5 — Printer Maintenance Use Cotton Swab 1 Turn printer off and unplug the printer. Unlock the printhead latch and remove any media installed in the printer. 2 Lower the front panel (item 1). Allow the printhead to cool before proceeding. 3 Using a pen or similar tool (item 2) press in on the top cover release (item 3) and raise the top cover (item 4).
Chapter 5 — Printer Maintenance Replace Printhead Note: Printheads are fragile; use extreme care when handling and never use a sharp object on the surface. If you have questions, contact a qualified technician or Honeywell technical support before proceeding. To remove 1 Turn the printer off and unplug the printer. Unlock the printhead latch and remove any media installed in the printer. 2 Lower the front panel (item 1). Allow the printhead to cool before proceeding.
Chapter 5 — Printer Maintenance 5 Disconnect the printhead cable (item 2) from the rear of the printhead (item 1). To install 1 Connect the printhead cable to the rear of the printhead (item1). 2 Position the printhead into the printhead carrier (item 2). Be sure the two screw heads on the printhead are located into the holes (item 5) of the printhead carrier. 3 While pressing down on the printhead carrier, install and tighten the printhead screw (item 3) using a Phillips screwdriver (item 4).
Chapter 5 — Printer Maintenance Replace Platen Roller To remove 1 Turn the printer off and unplug the printer. Unlock the printhead latch and remove any media installed in the printer. 2 Lower the front panel (item 1). 3 Using a pen or similar tool press (item 2) in on the top cover release (item 3) and raise the top cover (item 4). 4 Insert your finger through the access hole (item 2) and push out the platen roller cover (item 1).
Chapter 5 — Printer Maintenance 5 Lift the platen roller assembly (item 1) up and out of the printer. To install 1 Insert the new platen roller assembly (item 1) into position. Be sure the belt (item 2) is routed properly around the gear (item 3), this can be viewed through the access hole. 2 Re-install the platen roller cover. 3 Close the top cover by pushing down until it latches closed. Raise the front panel and replace the media. Return the printhead latch back to the locked position.
Chapter 5 — Printer Maintenance Adjust Printhead Pressure To accommodate a variety of media types, printhead pressure is adjustable. This pressure is factory set to work with most media types, so this adjustment should only be performed after attempting to improve print quality through increasing the printer’s heat setting or decreasing the print speed setting. When adjusting, use only the minimum pressure necessary for better imaging. 1 Lower the front panel.
Chapter 5 — Printer Maintenance Download Firmware The operating firmware for the printer is stored in flash memory on the printer’s main PCB. When firmware is updated and/or new features are added, they can be downloaded to the printer as follows. 1 Identify the new version for your printer model from our website at www.honeywellaidc.com and download it onto your computer’s hard drive.
Chapter 5 — Printer Maintenance • Possible communications error — Check the cable connection between the host and printer and ensure that a quality, shielded cable is used. • Possible memory problem — Call for service. Configure Media Sensor To accommodate a variety of media types the printer is equipped with three sensors. A dual-position transmissive sensor (for gap and notch type label media) and a reflective sensor (for “black mark” type label media).
Chapter 5 — Printer Maintenance 36 MP Compact4 Mark III User Guide
A Printer Specifications 37
Appendix A — Printer Specifications Technical Specifications MP Compact4 and MP Compact4 Mobile Specifications Mechanical Width 230 mm (9.1”) Depth 260 mm (10.2”) Height 105 mm (4.1”); Compact4 125 mm (4.9”); Compact4 Mobile Weight 3.5 kg (7.7 lbs.); Compact4 4.5 kg (9.9 lbs.
Appendix A — Printer Specifications Approved Media To achieve optimum print quality and maximum printhead life, Honeywell specifies the use of Honeywell brand media. These supplies are specially formulated for use in our printers; use of non-Honeywell supplies may affect the print quality, performance and life of the printer or its components. For a current list of approved media for use in direct thermal applications, please visit www.honeywellaidc.com.
Appendix A — Printer Specifications 40 MP Compact4 Mark III User Guide
B Wireless and Wired LAN 41
Appendix B — Wireless and Wired LAN Set Up Network Card Whether a wired or wireless connection is intended, it is recommended to establish a wired connection to the printer first. This will allow access to the printer’s internal web pages to configure the settings necessary for a typical wireless connection. If a wired connection is not or can not be achieved all connection parameters can also be set using the NETira CT configuration utility.
Appendix B — Wireless and Wired LAN Once the previous steps have been successfully completed you may now use the IP Address to: • Browse to the printer’s internal web pages for wireless/advanced configuration if your printer is equipped with wireless capabilities, see “Set Up Wireless” on page 43. Or, • Install a printer driver, and start printing from your Windows applications, see “Install the Printer Driver” on page 49. Set Up Wireless 1 Open your web browser.
Appendix B — Wireless and Wired LAN Set Up Wireless Infrastructure After a successful setup is made via a wired connection, the wireless connection (if equipped) can now be configured in infrastructure mode using a static or DHCP issued IP address. 1 Open your web browser. 2 Type in the IP address of the printer. The default IP is: 192.168.10.26. Note: If a different IP Address has been assigned to the printer, make sure to enter the correct IP address.
Appendix B — Wireless and Wired LAN 4 Scroll down the page to Network Type and select Infrastructure from the drop-down box. 5 In the SSID field, type the name of the SSID of your access point. 6 Under the WIFI Security and Authentication, set any security/authentication settings necessary for your network. 7 Scroll down to the bottom of the page, enter the password (default is “sysadm”) and click Apply. 8 Click on General Network Settings on the left side of the screen.
Appendix B — Wireless and Wired LAN 12 At this point it is recommended to print a network report. This network report is generated by the printer and lists important default information such as the IP and MAC Addresses as well as SSID for wireless connections. To print the network report press the button for five seconds, see “Control Button” on page 15 for reference. Note: The information on the label above will vary depending on your configuration and firmware version.
Appendix B — Wireless and Wired LAN Set Up Wireless Ad-Hoc After a successful setup is made via a wired connection, the wireless connection (if equipped) can now be configured in ad-hoc mode using a static IP address. To configure the wireless card in ad-hoc mode, you must configure your host computer to match the IP settings of the printer. Refer to your operating system’s or your wireless network card’s documentation for information on how to configure your computer. 1 Open your web browser.
Appendix B — Wireless and Wired LAN 10 Click on Restore Defaults/Restart on the left side of the screen. Be sure that “Restart Printer” is displayed in the Action to Execute: drop-down box. Enter the password at the top of the page (default is “sysadm”) and click Execute to restart the printer. 11 Once the printer has restarted, allow up to 90 seconds for the printer to make a connection. 12 From Windows, you may now View Wireless Networks.
Appendix B — Wireless and Wired LAN Install the Printer Driver The following screen shots are taken from Windows 2000. Other Windows versions will be similar. 1 Start Windows Add Printer Wizard program. The following screen should appear. Click Next. 2 Make sure that Local Printer is selected and then click Next. 3 Select Create a new port: and then select Standard TCP/IP Port from the drop-down menu. Click Next. 4 Click Next.
Appendix B — Wireless and Wired LAN 6 Make sure Standard is selected and then click Next. 7 Confirm your settings and then click Finish. 8 Click on Have Disk. 9 Insert the Accessories CD-ROM and click Browse. 10 Browse to the “\DRIVERS\Seagull” folder on the CD-ROM, select the file “for 95, 98, me, 2000, xp, 7, 8 and 10.inf” and click OK. 11 Click OK.
Appendix B — Wireless and Wired LAN 12 Choose your printer from the list and then click Next. 13 Name your printer in the Printer Name field. Next, select whether or not to set this printer as your default printer. Click Next. 14 Select whether or not to share this printer on your network. Click Next. 15 Select No, then click Next. 16 Confirm your settings and then click Finish. 17 If prompted with the "Digital Signature Not Found" window, click Yes to continue installation.
Appendix B — Wireless and Wired LAN 18 Your computer will now copy the necessary files from the CD-ROM. The driver and port installation is now complete. The printer can be selected through any Window’s application. Printer Internal Web Pages 1 Open your web browser. 2 Type in the IP address of the printer. The default IP is: 192.168.10.26. Note: If you have assigned a different IP address to the printer, make sure to enter the correct IP address.
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