Operator`s manual

104 A-Class
5.5.2 Possible Problems during an Update
The following is list of possible error messages when downloading:
 Note: If experiencing trouble when attempting to download the file to the printer, try the following alternate
methods: 1) Windows
®
users – try restarting the computer in MS-DOS mode; or, 2) Use the Datamax
Printer Driver (found on the Accessories CD-ROM) – “Device Setting / Send File to Printer” function.
Application Update Error Messages
Displayed Message Descriptions / Causes / Solutions
DECOMPRESSION
ERROR
!!
The printer detected an error during the decompression and transfer of file data
from cache storage into the Flash memory. Confirm the version and retry in
Download Mode; however, if the problem continues call for service.
ERROR ERASING
FLASH
!!!
The printer could not successfully erase Flash memory. The possible cause is
defective Flash memory. Try the download again; however, if the problem
continues call for service.
ERROR WRITING
FLASH
!!!
The printer could not successfully write the program into Flash memory. A
possible cause is defective Flash memory. Try the download again; however, if
the problem continues call for service.
HARDWARE
MISMATCH DATA
REJECTED
!
Application Firmware downloaded was not compatible with the printer’s Main
Logic Card. The firmware used was for a different class model and not
supported by this boot loader version. See Configuration Level, Section 4.2.5.
INVALID SOFTWARE
DATA REJECTED
!!
The printer detected an error in the download. The possible causes include:
• An invalid or corrupted file was downloading. (Try resaving the file to the
host and then download it again.)
• A communications error. (Recheck the cabling and the port settings.)
SOFTWARE
MISMATCH DATA
REJECTED
Software level not authorized for this printer (See Section 4.2.5, Configuration
Level/Printer Key.)