Operator`s manual

108 A-Class
If experiencing this
problem…
Try this solution…
Missing information in the
printed label:
• Check the label format for character placement outside the
dimensions of the label; all row/column values must allow enough
space for the height/length of the characters and bar codes to be
printed within the format size.
• Available memory may have been exceeded by the requirement of
the label format. Try reducing the memory allocated to either the
internal module or scaleable font caches; see System Settings /
Memory Settings, Section 4.2.5.
• If using serial communications, ensure that the interface cable meets
the requirements found in Section 3.3.1.
Missing print on left or right
side of the label:
Information may be formatted outside the label dimensions. Check
your software program label size or check the values in the menu for
Print Control / Column Offset and Print Control / Custom Adjustments
/ Column Adjust; see Section 4.2.3.
Unable to print rotated text: The characters may be formatted outside the label dimensions. Ensure
the row/column values provide enough room for the height of the
characters or bar code to be printed. See the Class Series
Programmer’s Manual for details.
No power (the display is
‘Off’):
• Verify that the AC power cord is connected to an outlet and to the
printer; also, ensure the power switch is ‘On’.
• Verify that the AC outlet is functioning, or try connecting the printer
to different AC circuit.
• The AC cord may be damaged; replace it.
• The line fuse may be blown; call for service.
Nothing is printing (labels
advance normally, but no
image is printed) using direct
thermal media:
Test the labels to make sure they react to heat.
If the labels do react to heat, try increasing the Heat setting (see
Section 4.2.3); it may be too low. Make the adjustment in the software
program or through the User Interface. (The same functional
commands from the host computer may override the menu settings; see
Section 4.2.6.)
If the labels do not react to heat, replace the media being used with
direct thermal stock.