Operator`s manual

A-Class 109
If experiencing this
problem…
Try this solution…
Nothing is printing (labels
advance normally, but no
image is printed) using
thermal transfer media:
Examine the used ribbon for traces of an image.
• If there is
an image on the used ribbon:
Verify that the ribbon was properly loaded per Section 3.6.
If properly loaded, the ribbon is the wrong type. (To verify the inked
side, press the adhesive backing of a label against the ribbon
surface. Ink will only lift from the coated side of the ribbon.) Clean
the printhead (see Section 5.4.1); then replace the ribbon with the
correct type for the printer, Section 3.6.
• If there is not
an image on the used ribbon:
Run any Test Label; see Section 4.4. If an image printed, then check
the protocol and port settings for both the printer and host. These
must match.
The Heat setting (see Section 4.2.3) may be too low. Make an
adjustment in the software program or through the User Interface.
(The same functional commands from the host computer may
override the menu settings; see Section 4.2.6.)
The media/ribbon combination may be incorrect. Contact your
Media Representative.
The printhead or printhead cable(s) may be loose; power ‘Off’ the
printer then reconnect; see Section 5.3 for locations.
Printer generated Test Labels
print properly, but nothing
happens when trying to print
using a software program:
• Ensure that the printer is at READY.
• Observe the display, if COMM is not indicated after the format is
sent then check the protocol and port settings between the printer and
host.
• Ensure the interface cable meets the requirements found in Section
3.3.1.
• Observe the display, if COMM is indicated after the format is sent
then enter Menu / Communications / ESC Sequences and select the
‘Disable’ setting.