Operator`s manual

82 I-Class
5.7.3 Possible Problems
The following is list of possible error messages when downloading updates:
Application Update Error Messages
Displayed Message Descriptions / Causes / Solutions
DECOMPRESSION ERROR
The printer detected an error during the decompression and
transfer of file data from cache storage into the Flash
memory. Confirm the version and retry in Download Mode;
however, if the problem continues call for service.
ERROR ERASING FLASH
The printer could not successfully erase Flash memory. The
possible cause is defective Flash memory. Try the download
again; however, if the problem continues call for service.
ERROR WRITING FLASH
The printer could not successfully write the program into
Flash memory. A possible cause is defective Flash memory.
Try the download again; however, if the problem continues
call for service.
HARDWARE MISMATCH
DATA REJECTED
Application downloaded was not compatible with the main
logic card. The firmware used was for a different class model
and not supported by this Boot Loader version (see
CONFIGURATION LEVEL / PRINTER KEY, Section 4.2.5).
INVALID SOFTWARE
DATA REJECTED
The printer detected an error. The possible causes include:
• An invalid or corrupted file was downloading – try saving
the file to the host and then download again.
• A communications error occurred – recheck cabling and
port setting.
SOFTWARE MISMATCH
DATA REJECTED
Software level not authorized for this printer (see
CONFIGURATION LEVEL / PRINTER KEY, Section 4.2.5).
 Notes: If experiencing trouble when attempting to download the file to the printer, try
the following alternate methods:
1) Use the Download Mode (see Section 5.7.2).
2) Windows users – try restarting the computer in MS-DOS mode.
3) Use the Datamax-O’Neil Driver by Seagull Scientific™ – Device Setting /
Send File to Printer function.