User's Guide

1 DATECS
BLUEPAD-5000 USER GUIDE 1 DATECS Page 23 of 25
Keypad Does Not Respond
If the keypad does not respond properly:
• Check the display. If it displays is not blank, follow the steps outlined in Transactions Fail To
Process.
• If the problem persists, contact your local Datecs representative.
Transactions Fail To Process
There are several possible reasons why the unit may not be processing transactions. Use the
following steps to troubleshoot failures.
Check Magnetic Card Reader
• Perform a test transaction using one or more different magnetic stripe cards to ensure the
problem is not a defective card.
• Ensure that you are swiping cards properly (see Magnetic Card Reader Use).
• If the problem persists, contact your local Datecs representative.
Check Smart Card Reader
• Perform a test transaction using several different smart cards to ensure the problem is not a
defective card.
• Ensure that the card is inserted correctly (see Smart Card Reader Use).
• If the problem persists, contact your local Datecs representative.
Due to risk of shock or damage, do not use the BLUEPAD-5000 unit near water, including a bathtub,
wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.
Maintenance and Cleaning
BLUEPAD-5000 units have no user-serviceable parts.
To clean the unit, use a clean cloth slightly dampened with water and a drop or two of mild
soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
Do not attempt to clean the card readers. Doing so can void any warranty. For card reader
service, contact your Datecs distributor or service provider.
Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber
parts. Do not spray cleaners or other solutions directly onto the keypad or display.