User guide

uNAS/tNASUserGuideVersion1.0 Page88

Logs which you can download in menu: “status”  “hardware”  “logs”.
Your software version which you can find in menu: “help”  “about”
Function: Add license key
Here you can enter license key to expand functionality of server. For example you can add a
license key for bigger capacity of storage volume. You log out by closing the browser window.
6TroubleshootingGuide
Here is a list of common error messages and their meanings as well as corresponding tips on how to
resolve the underlying problem. If your error message is not listed here please contact Open-E's support
and service team (see section “help” above). Our staff will help you find a solution.
Error: user already exists
There cannot be more than one user with the same name. You cannot create a user twice. Check your
spelling. Remember, user names are not case-sensitive. You can check existing user names by expanding
the tree diagram on the left.
Error: values are not valid
You have entered an invalid parameter. IP addresses have the form aaa.bbb.ccc.ddd: All four parameters
range between 0 and 255 and are always separated by periods.
Error: resource already exists
You cannot create more than one resource with the same name. You cannot create a resource twice.
Check your spelling. Remember that resource names are not case sensitive. You can check existing
resource names by expanding the tree diagram to the left.
Error: passwords do not match
Make sure that you type the same password in each entry field. For safety reasons, the passwords are not
displayed. Type slowly. Check the status of the Shift, Caps Lock, Control, and Alt-keys.
Error: uNAS/tNAS cannot import the user database from a Windows Server 2003 domain.
In this case the following setting within the local security guideline may solve this problem: