User's Manual

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Appendix A – Troubleshooting
This appendix provides problem-solving information you may find useful in case you need to
troubleshoot your OM2P. It also includes information about contacting technical support.
A.1 Problem Solving
Question Answer
How do I reset the OM2P? There are two ways to reset the OM2P, a
hardware method and a software method. Both
methods return the OM2P to its factory default
configuration.
To use the hardware method, open the cover
on the bottom panel of the OM2P and find the
Reset button (see section 2.1). Using a flat
object such as a pencil, press the Reset button
for approximately 10 seconds and then stop
pressing.
To use the software method, click Restore to
Factory Default in the Management menu.
Why do I not see traffic pass after I connect the
OM2P to a PoE switch?
The OM2P uses a proprietary PoE injector and
will not work with standard 802.3af-compliant
PoE switches.
What is the default IP address of the OM2P? The default IP address is 192.168.1.1
I plugged the PoE to the second Ethernet port
on the back of OM2P but the unit is not on,
how come?
You need to plug the Ethernet cable connect to
PoE injector to the main LAN port. The
secondary Ethernet port is just an additional
LAN port for regular Ethernet connection such
as IP camera
When I install the PoE connection to the OM2P,
what kind of PoE should I use?
The OM2P uses a proprietary PoE injector and
will not work with standard 802.3af-compliant
PoE switches.
I want to use higher gain antennas on the
OM2P, but I don’t know what antenna is right.
Use the antenna appropriate for the frequency.
(2.4 GHz)
I want to buy a high-gain antenna for the
OM2P, but I don’t know what type of antenna
and RF connector to buy.
Use an antenna with a SMA connector to
connect to the OM2P.