Error Code 16 Error Code
Error Coding Rules 16.
Decoding “module identifier” - MMM Module letter Delta Module Type letter D = Delta O = Omega B = Base (and feeder) P = PSD W = Dynamic scale R = Paris S = Spine O = OLS Base (DB) • A = Alpha 2 • B = Delta 1 • C = Delta 2 • D = Delta 3 • E = Delta 4 • X = Unknown 16 Error Code Family letter Dynamic scale (DW) A = SPW • PSD (DP) A = PSD • WP (DB) None • Decoding “function identifier” - FF Permit to classify a problem by “function” Used only during an expertise DBX Function 00 NoError 01 Ev
16 Error Code 644 DBX Function 14 Rate calculator 15 Report manager 17 Self-tests 18 Scale connection 19 WP connection 20 USB Communication 21 Print Supervisor 22 SYSTEM 23 Stamp Printer 24 SPW Communication 25 Stamp composer 26 Dictionary 27 Date Advance 29 Inserter Communication 30 Port And Device Management 31 Rekey Connection 32 Mail Data Provider 33 RateTable Manager 34 Variant Manager 36 Call Manager 37 EConfirmation 38 Upload Manager 39 PPI Manager 40
Function 01 OSIRIS DPA Function 01 Accounting Registers 02 Calendar Management 03 Printing Management 04 TimeKeeper Management 05 Manufacturing 06 Accounting Statistics Buffer 07 Accounting Statistics Config 08 Accounting Statistics Storage 09 Accounting Statistics Table 11 Stamp Format Configuration 12 EEPROM Driver 14 Data Id Management 17 External Communication 18 Error Management 20 Information 21 System Supervisor 23 Accounting Statistics Extract 26 Cryptography
16 Error Code 646 DPA Function 38 Services 39 Set Data Server 41 Format Authenticated Registers 46 Cryptokey manager 49 IO_drivers 53 Config Builder 54 Postal Data 57 Variant 58 Certificate manager 60 Transfer to flash 61 Service erase information 62 Read Files 64 Self Test Algo 65 Accounting Eeprom register 66 Accounting Flash register 67 Service Check File 68 Calculation 69 Bitmap download 71 Software Switch DRA Function 02 Protocol 03 Technical 04 Postal C
Function 01 SpineURIValidator DWA Function 01 SPW_processError 02 Weight component 04 Thickness component 05 Motor and speed mgnt 07 Flash upload component 08 External communication 11 lenght 16 Error Code DSA Decoding “error number identifier” - NNN Permit to have many error in the same “function”.
Error Code List 16.2 Error Code List 16 Code Error Code 648 Description Helpdesk On site DBX 02 037 The base serial number entered is not compatible with the checksum NA Check the serial number of the base on the rear cover. Take care when entering serial to set it slowly when there is twice the same figure otherwise you will get a letter or a sign instead of the figure wanted.
Code Description DBX 03 242 No carrier detected on the LAN socket Helpdesk On site CAUSE 1 : The LAN cable is disconnected. SOLUTION : Verify, reconnect or change the LAN cable CAUSE 3: LAN socket on the wall is faulty or off. The cabling is faulty SOLUTION : Verify or ask the network administrator/IT to verify the LAN socket on the wall and the cabling Error Code CAUSE 2 : The switch or the router are faulty or turn off .
16 Description Helpdesk On site DBX 03 243 The machine has an invalid IP address and is in APIPA mode CAUSE : The mailing system did not received an IP address SOLUTION : Switch on and off the mailing system. CAUSE 1: The DHCP server is faulty or off and can not provide an IP address to the mailing system CAUSE 2: The DHCP server is not reachable because the traffic network is interrupted due to a defaut on the switch or the router.
Code DBX 03 246 Description Proxy server is not available Helpdesk Switch OFF and ON On site CAUSE 2: The PROXY server is off. SOLUTION : Ask the network administrator/IT to verify the PROXY server 16 Error Code CAUSE 1: The settings of PROXY are not correct.
16 Code Description DBX 03 255 No carrier detected on the LAN socket Helpdesk On site CAUSE 1: The LAN cable is disconnected SOLUTION : Verify, reconnect or change the LAN cable Error Code CAUSE 2: The switch or the router are faulty or turn off. The socket of switch or router are faulty or off SOLUTION : Ask the network administrator/IT to verify the network devices (router and switch) CAUSE 3: LAN socket on the wall is faulty or off.
Description DBX 06 033 Supervisor tries to create a third level of subgroups. Groups aren't available on IS-420/ 440 two levels on IS460/480 DBX 06 034 The special group “root” have no parents group DBX 06 035 Supervisor tries to create a department without entering a department / account number.
16 Error Code 654 Code Description Helpdesk On site DBX 06 044 The Supervisor tries to change the accounting mode but there is already default account with the same name so the system can't create default account in the new account mode The Supervisor or technician should make the creation of the departments needed for this accouting mode manually.
Code Description DBX 06 080 the operator / user PIN code is incorrect. Helpdesk On site Reset Operator PIN Code: 16 Error Code To clear this message: 1. Check the operator PIN code and verify it is correct. (See your Supervisor or someone with the Supervisor Access to verify the operator PIN code. 2. Press "OK" to clear the message. 3. Using the numeric keypad, enter the correct operator PIN code. - If the operator PIN code is incorrect, ask the Supervisor for assistance.
Description DBX 06 091 The user tries to use an operator account with no active account occurs when the operator tries to login but does not have an active account attached to that operator. Error Code Code Helpdesk On site For every operator, there must be at least one open account linked to each operator. Note: Departments and accounts mean the same thing on the IM / IS-series machines. To Clear The Error Message: • Press the “OK” button to clear the message.
Description DBX 06 094 Delete not authorize. This is the last account/department. If customer want to do not use account anymore, only change accounting mode If customer wish to no more use account/department, change the account mode. Use no account/ department mode DBX 06 095 There is no department on the server. Please connect to Neopost MAS server application and add an account.
Code Description Helpdesk 16 DBX 06 102 To avoid this error advice customer to let the base entering in sleep mode and wake it up Error Code Base is currently initializing the connection with neopost MAS. Doing so, it is not authorized to process login request DBX 06 104 The maximum number of account/department is reached Advise customer to increase if possible the department/account contract.
Description Helpdesk On site DBX 08 013 Software can't load PPI selected by imprint memory. It may be deleted or unavailable. Check the imprint memory parameters and the selected PPI. Reset the PPI if necessary and/or reset the imprint memory. DBX 08 014 Memory job date mode selection failed Modify memory job or change date mode in Supervisor mode DBX 08 015 Software can't use the stamp mode in the imprint memory.
Code Description Helpdesk 16 DBX 11 057 This mailing machine is not authorize to connect to Neopost MAS software Advise customer to contact Neopost MAS software Supervisor Go to PC MAS check system is allowed to connect Error Code DBX 11 060 Neopost MAS software don't know this pin code. Advise customer to contact MAS software Supervisor Go to PC MAS check system PIN code DBX 11 061 The account selected by the operator is not allowed by Neopost MAS software.
Description Helpdesk On site DBX 11 069 The operator exists but has no associated department. He can not log on the FM. In MAS software, associate at least one account to the user.
Code Description Helpdesk On site 16 DBX 13 058 Communication link with PSD is lost Power off and on the system Error Code DBX 13 067 Incorrect PSD (Meter) type is installed in the machine. Cause: Incorrect PSD (Meter) type is installed in the mailing machine. The IM / IS-machines have two base model ranges, the 300 series and the 400 series. There are two types of PSDs; one for each model range.
Description DBX 14 052 The most likely cause for a DBX-14-052 "Weight Too Heavy For Current Rate" message is that a package has been placed on the scale (weigh platform) that is too heavy for the rate selected. Helpdesk On site To clear the message do the following: • Press "OK" to clear the error message. • Press the Rate key and select a rate class that can accommodate the weight of the package. • Press slightly on the scale (weigh platform) with your fingers and Take out them to reset the weight.
Code 16 Description Helpdesk On site Error Code DBX 18 000 Geodesic code entered is not correct. Refer to user guide for valid geodesic codes Enter all digits of geodesic code, even leading zero DBX 19 000 When this error appear we can think that there is an hardware issue on WP Please Take out everything from the weight platform turn off the system and turn on and retry If the problem continue swap WP DBX 19 001 WP report an over capacity error.
Code Description Helpdesk On site 2 Perform a WP reset: Ask customer to Take out any possible load on the WP. Then ask him to press sleep button and wait 10 second after the display becomes dark then press on sleep button again. 16 Error Code HELPDESK Mandatory steps: 1 Check table stability: Ask the customer if the table is stable or not. If not ask him to replace the table by stable one. Examples of instable tables: folding tables, tables with rollers/wheels, drawers with metal plate on top.
Code 16 Description Helpdesk On site Error Code HELPDESK 1 Perform a WP reset: Ask customer to Take out any possible load on the WP. Then ask him to press sleep button and wait 10 second after the display becomes dark then press on sleep button again. DBX 19 006 2 Swap wp. DBX 19 006 ON SITE 1 Perform a WP reset: Take out any possible load on the WP. Then press sleep button and wait until the display becomes dark then press on sleep button again. 2 Swap wp. Cause 1: Contract not activated.
Description Helpdesk On site DBX 19 008 Wrong weighing platform This weighing platform is not linked with this base For a swap the feature must be activated for new WP serial number. If the customer own several bases and WP check if the base and WP don't have been mixed. Ask to OLS back office to activate the feature for the current WP serial number.
Code 16 Error Code 668 Description DBX 19 009 Helpdesk On site ON SITE continued Cause 3: Base software not up-to-date.. Solution 3: Update the IM / IS base software to the latest version for the correlating model. Cause 4: Main board is defective. Solution 4: Replace the main board. DBX 19 010 Weight on WP is over max capacity defined in WEIGHING PLATFORM feature Check that WP weighing properly.
Code Description Helpdesk On site DBX 21 006 There is an error in speedway messages sequence during printing DBX 21 008 Mail jam issue Check the paper path in all the system Check the paper path in all the system DBX 21 009 Mail measured too long by the system Envelopes used must be less than 13” (330 mm) DBX 21 010 Department manager on device refused start printing due to an accounting error Advise customer to contact fusion/MAS Supervisor DBX 21 011 Account maximum amount reached Go in S
Code Description 16 DBX 21 017 Top doc sensor out of order. It may means that gap between two envelopes is too small Ask customer to change selection setting Error Code 1 Check Top doc sensor is working properly using service test.
Code Description Helpdesk Change cartridge There is an invalid date in the headset, either a corruption or cheated headset DBX 23 037 No cartridge detected or cartridge corrupted DBX 23 037 Change cartridge Send back defective cartridge for analysis 16 See next lines HELPDESK To clear the error message do the following: 1 Unplug the power cord, wait ten seconds, then plug back in. Error Code DBX 23 034 On site 2 Make sure the machine's ink cartridge cover is closed and secured.
Code 16 Description Helpdesk On site HELPDESK — To clear the error message do the following: 1 Unplug the power cord, wait ten seconds, then plug back in. DBX 23 038 Error Code 2 Make sure the machine's ink cartridge cover is closed and secured. 3 Take the ink cartridge out and then put back in. DBX 23 038 ON SITE Cause 1: Ink cartridge is not detected or the ink cartridge is corrupted. Solution 1: 1 Unplug the power cord, wait ten seconds, then plug back in.
Description Helpdesk On site DBX 23 044 There is too many nozzles with open-circuit Ask customer to unplug and fit again the cartridge Clean golden contacts, check pogo pins Try with new cartridge or test cartridge DBX 23 045 Short circuit detected on nozzles Change cartridge Clean golden contacts, check pogo pins Try with new cartridge or test cartridge DBX 23 046 There is too many nozzles in short-circuit Change cartridge Clean golden contacts, check pogo pins Try with new cartridge or test
Code Description Helpdesk On site 16 DBX 25 004 MMI file on the system in not compatible with the rest of the base software Push software from OLS Error Code DBX 27 000 The automatic or manual date advance interface has been set with invalid parameters (automatic: date change time to midnight, or no working day in the week; Manual: day offset exceeds limit). Modify initialization of date advance DBX 27 003 Technical error DBX 29 002 this message appear for system with connected inserter.
Code Description Helpdesk On site The base didn't receive the width status from the dynamic scale Ask customer to check dynamic scale wiring Check inserter connection and parameters DBX 32 006 The base receive a too large value for the width Check connection between inserter and base Check the connection and parameters DBX 32 007 The base receive a too large value for the length Check connection between inserter and base Check the inserter connection and parameters DBX 32 008 The base receiv
Code Description 16 DBX 32 019 Check if possible the JOB number that customer want to set Error Code Frankit message: (GER) JOB number is incorrect, the number must be 14 numbers and the 2 last ones are checksum DBX 32 022 Frankit message: (GER) EKP number is incorrect, the number must be 10 numbers long Check number that customer want to set DBX 32 023 Frankit message: (GER) JOB number is incorrect, the number must be 14 numbers long Check number that customer want to set DBX 32 027 Amount ca
Description Helpdesk On site DBX 36 004 The system don't see the USB modem to use to connect server Ask customer to check that USB modem well plugged 1 Check the customer usually using modem to connect server (not LAN) 2 Check the modem connection 3 Check if the modem is a neopost one DBX 36 011 Modem route not allocated DBX 36 014 Modem remote disconnection Check servers status DBX 36 015 There is a modem issue 1 Try switch off and on and retry 2 Swap the modem DBX 36 017 Modem device not r
16 Code Description DBX 36 025 Bad login or password Helpdesk On site Cause: the PIN code you have entered is incorrect. Solution: • Check the funds PIN code you are entering Error Code • • and verify it is correct. (See your Supervisor or someone with Supervisor access if necessary). Press OK to clear the message. Enter the correct PIN code. Reset pin code If the PIN code is forgotten, you can change (reset) the PIN code. Supervisor access is required to change the PIN code.
Description Helpdesk On site DBX 36 037 Device not authorized on this phone number Check server phone number: Press 13 on numeric keypad enter Supervisor pin code and press OK Press 9.2 and check phone numbers DBX 36 038 Server not responding Contact the OLS Back office DBX 36 039 unknown device type. Customer may use non Neopost modem 1 Identify modem.
16 Code Description DBX 36 070 Bad login or password Helpdesk On site Cause: the PIN code you have entered is incorrect. Solution: • Check the funds PIN code you are entering Error Code • • and verify it is correct. (See your Supervisor or someone with Supervisor access if necessary). Press OK to clear the message. Enter the correct PIN code. Reset pin code If the PIN code is forgotten, you can change (reset) the PIN code. Supervisor access is required to change the PIN code.
Code Description Helpdesk The customer try to use a name already used as PPI name Use a different name DBX 39 006 A PPI have ready the same hash code.
Code 16 DBX 47 000 Description Proxy authentication failure (login and/or password not ok) On site CAUSE 1 : The settings of PROXY are not correct SOLUTION : Verify the settings provided by the network administrator/IT CAUSE 2: The PROXY server is off SOLUTION : Ask the network administrator/IT to verify the PROXY server Error Code 682 Helpdesk To access LAN parameters: • Go in service mode • press 4, press 1, press 2 • Choice 1 enable to view DHCP and DNS setting • choice 3 enable to print DHCP pa
Code Description Helpdesk On site Maximum number of imprints for PSD is reached Change PSD DPA 01 026 Postage value is too high or too low Change rate or service DPA 01 027 Funds available too low to perform current postage value Change rate or service Add funds to meter DPA 01 029 technical error DPA 02 000 Meter time adjustment is not allowed - Enter another time adjustment DPA 02 005 The date used is earlier than the current date in the Meter Set the current date or a future day within
Code 16 DPA 03 023 Description PSD status is locked Helpdesk On site Error Code Root causes can be: • Stamp key expired • PSD run out of memory (several millions of franking). For these root cause PSD has to be swapped • Temporal limit (to a date or in number of days between connections, countries specific) • Connection failed during transaction with postal server • Statistic overflow (more than 200 000 franking) CAUSES : temporal limit • SOLUTION: Perform an audit. Press the "MENU" button.
Code Description Helpdesk On site 16 The meter is faulted Swap PSD DPA 35 000 technical error DPA 35 002 There are two root causes for this message. First one the most frequent is: That the message will appear if you made credit reset and the transaction is not successful and after you try to do a credit reset with a different amount from the previous failed credit reset. User have to perform a successful credit reset with the same amount to ba able any different credit reset.
Code 16 Description Helpdesk On site Error Code DPA 69 000 The download is impossible, may be the file on the USB memory is corrupted or the key have been disconnected during transfer Check USB memory connection Retry to load the file on USB memory from the original file location DPA 71 001 PSD (meter) Critical error during customization PSD must be sent back to manufacturing and swapped recustomization error CAUSE: Defective PSD (meter). SOLUTION: • Unplug the machine then plug back in again.
Code Description Helpdesk On site The meter has been disabled in TMS/ EPOC postal server Contact Opco Back Office DRA 00 023 Indicates meter not checked into the postal server.
Code 16 Error Code 688 Description Helpdesk On site DRA 04 001 Carrier Id sent by device is not supported Contact OLS back office Fix bug in device or server DRA 04 002 Part number sent by device is not supported Contact OLS back office Fix bug in device or server DRA 04 003 Serial number sent by device is not supported Contact OLS back office Fix bug in device or server DRA 04 004 Meter inspection required. Means that the PSD registers do not match the values tracked in the postal core.
Description Helpdesk On site DRA 04 022 The PSD (Meter) is disabled by either Collections or Meter Compliance. The PSD has been locked due to lack meter rental payment. Customers must call the collections department and resolve the payment issue before the meter will be enabled. Contact Customer Care / Customer Service. - Write down the error code, account information and / or PSD serial number and provide it to the Representative.
Code 16 Error Code 690 Description Helpdesk On site DWA 01 001 the "dynamic scale oversize"sensor is masked at the power on Ask customer to Take out any on the oversize sensor (left side of the dynamic scale) and restart system - most probably an envelope is in the oversize sensor area - if not, the sensor is damaged and need some repair DWA 01 007 The "dynamic scale oversize"sensor is masked during weighing phase Ask customer to try with change on selection on feeder -Check gap between envelop
Description Helpdesk On site DWA 02 002 The Dynamic scale analog / digital converter detects an error during the initialization 1 Ask the customer to power Off, then On the machine (or unplug) If it fails, then prepare a tech visit to replace the Dynamic Scale main board DWA 02 003 In service mode: during calibration the Dynamic scale detects a wrong weight 1 there is a default in the weighing platform, "lb" is selected instead of "kg” 2 If not Take out the weight 3 power Off, then On 4 Restart the
Code 16 Error Code 692 Description Helpdesk On site Check motor encoder/ motor/belt/main board/motor connectors DWA 05 000 No status change of the dynamic scale motor encoder (internal sensor) 1 Take out envelopes in the machine if any 2 power Off, then On the machine (or unplug) - if this message appears again: - ask the operator to Take out the Dynamic Scale , - mail temporarily with the Weigh Platform instead, DWA 07 000 The dynamic scale software is most probably corrupted (detected at start u
Code Description Helpdesk On site the "dynamic scale oversize"sensor is masked during weighing phase Ask customer to try with change on selection on feeder 1 Check gap between envelope is enough - most probably an envelope is in the oversize sensor area If not, the sensor is damaged and need some repair DWA 01 008 the "Zero weight"of the dynamic scale is out of valid measure (+/-0.
16 Error Code 694 Code Description Helpdesk On site DWA 02 003 in service mode: during calibration the Dynamic scale detects a wrong weight 1 there is a default in the weighing platform, "lb" is selected instead of "kg” 2 If not Take out the weight 3 power Off, then On 4 Restart the calibration 5 If not solved, the load cell may be damaged, and need to be replaced, DWA 02 005 service mode, during calibration, the Dynamic scale detects some weight (calibration failed) 1 please Take out the envelop
Code Description Helpdesk On site The dynamic scale software is most probably corrupted (detected at start up) 1 Operate a dynamic scale software Download (and ask the customer to call OLS) 2 Or ask the operator to Take out the Dynamic Scale , mail temporarily and uses a Weigh Platform instead, DWA 11 000 the Envelope length is out of specification (over 330mm/ 13") to be mailed with the dynamic scale 1 Try to mail the envelope in portrait mode (vertically) 2 If this envelope cannot be processed by
Code Description 16 DWA 01 009 the "dynamic scale entry" sensor is activated when the batch starts 1 Take out the envelope Pess on OK key to clear the error If it is still occurring, may be the sensor needs to be replaced Error Code DWA 01 010 the dynamic scale "oversize" sensor is activated when the batch starts 1 Take out the envelope 2 Press on OK key to clear the error If it is still occurring, may be the sensor is activated by some light around the machine ( lamp, sun, etc..
Description Helpdesk On site DWA 02 007 the weight on the Dynamic scale is too light: less than 3gr or 0,1oz 1 Take out the envelope and press the OK key to clear the message 2 Mail it with the weight platform and use a label or in "weighing Off" DWA 04 000 the dynamic scale "thickness" sensor detects a negative value: 1 Take out the envelope , and press on OK key to clear the error 2 If it is still occurring, may be the sensor needs to be replaced ( the sensor cabling may be inverted, etc..
Code 16 Error Code 698 Description Helpdesk On site DWA 11 002 there is an envelope jammed in the dynamic scale area: entry sensor 1 Take out the envelope that is on the Dynamic scale 2 Clear the message (press OK key) 3 Check the mail, then continue the "entry sensor" may need to be cleaned (dust , etc..) or replaced SLC 203 "SLC203 Installation Alert!. base model not authorized or expected for this meter.
Code SLC 203 Description Helpdesk On site HELPDESK This SLC203 error message can be ignored there is no problem with the base, meter or Online Services.
16 Error Code 700
Index G GEO Code 598 701
01/07/2010
