User guide

Error Code
664
16
DBX 18
000
Geodesic code ente-
red is not correct.
Refer to user guide for valid geodesic codes
Enter all digits of geodesic code, even leading
zero
DBX 19
000
When this error
appear we can think
that there is an hard-
ware issue on WP
Please Take out everything from the weight plat-
form turn off the system and turn on and retry If
the problem continue swap WP
DBX 19
001
WP report an over
capacity error.
Customer tried to
weigh a letter or a par-
cel with a weight hig-
her than the WP
physical weighing
capacity.
1 Check on WP working well with small weight:
Ask customer to weight an envelope with 1 or
2 sheets of paper. If a consistent weight is
displayed, advice customer to order a WP
with higher capacity.
2 Perform a WP reset: Ask customer to Take
out any possible load on the WP. Then ask
him to press sleep button and wait 10 second
after the display becomes dark then press on
sleep button again.
3 Swap WP.
DBX 19
002
This error should only
happens during calib-
ration
Please Take out everything from the weight plat-
form turn off the system and turn on and retry
DBX 19
003
WP return a negative
weight
Please Take out everything from the weight plat-
form turn off the system and turn on and retry
DBX 19
004
At wake up or boot, the WP can't zero itself either
because it detects a too heavy weight for the zero
reference or an unstable weight for zero reference.
Or the WP is not able to "follow the zero drift" due to
unstable weight.
Displayed to user up to 4.8.12.
From 4.8.21 weight is displayed as dashes instead of
error code prompted and error code is logged in error
log.
Possible causes:
• An envelope is on the scale at wake up or boot .
• WP vibrates at wake up or boot due unstable
table, cover manipulation (mostly IS330/350),
environment perturbation.
see the next lines
Code Description Helpdesk On site