User guide

Error Code
668
16
DBX 19
009
ON SITE continued
Cause 3: Base software not up-to-date..
Solution 3:
Update the IM / IS base software to the latest ver-
sion for the correlating model.
Cause 4: Main board is defective.
Solution 4:
Replace the main board.
DBX 19
010
Weight on WP is over
max capacity defined
in WEIGHING PLAT-
FORM feature
Check that WP weighing properly. Advice custo-
mer to buy higher weighing threshold feature
DBX 19
011
Weight on WP is over
max capacity defined
in WEIGHING PLAT-
FORM feature in diffe-
rential weighing
Check that WP weighing properly. Advice custo-
mer to buy higher differential weighing threshold
DBX 20
000
Printer not found Check the power connection of the printer Check
the USB cable between printer and machine
Check the printer is on
DBX 20
001
Printer capabilities
does not satisfy
required width, height
or resolution
check printer model is in the supported list. Try
with supported one.
DBX 20
004
Can't access USB
memory
Check USB memory connection Check usb
memory on a personal computer
DBX 20
005
Can't access USB
memory
1 Check USB memory connection
2 Check usb memory on a personal computer
DBX 20
006
Can't access USB
memory
1 Check USB memory connection
2 Check USB memory on a personal computer
DBX 20
012
USB printing failure Check printer is online and there is paper and ink
DBX 21
001
Technical error Check dynamic scale con-
nection
DBX 21
004
System didn't have
enough time to calcu-
late the stamp, last
envelopes are not
metered
DBX 21
005
A rebound have been
detected on the top
doc sensor
Code Description Helpdesk On site