User guide

Error Code
672
16
DBX 23
038
HELPDESK — To clear the error message do
the following:
1 Unplug the power cord, wait ten seconds,
then plug back in.
2 Make sure the machine's ink cartridge cover
is closed and secured.
3 Take the ink cartridge out and then put back
in.
DBX 23
038
ON SITE
Cause 1: Ink cartridge is not detected or the ink
cartridge is corrupted.
Solution 1:
1 Unplug the power cord, wait ten seconds,
then plug back in.
2 Make sure the machine's ink cartridge cover
is closed and secured.
3 Take the ink cartridge out and then put back
in.
DBX 23
038
ON SITE continued
Cause 2: Contacts on the carriage are dirty or
corrupted.
Solution 2: Clean the contacts on the carriage
with alcohol pads.
Cause 3: Cables on ink carriage assembly are
dirty or damaged.
Solution 3: Clean cables with alcohol pad. If
cables are damaged replace the ink carriage. The
ink carriage assembly comes with the cables.
Cause 4: Defective ink cartridge.
Solution 4: Replace the ink cartridge.
Cause 5: Main board defective.
Solution 5: Replace main board.
DBX 23
043
There is an invalid ink
threshold in the head-
set, either a corrup-
tion or cheated
headset
Change cartridge
Send back defective cartridge for analysis
Code Description Helpdesk On site