User guide

Error Code
677
16
DBX 36
004
The system don't see
the USB modem to
use to connect server
Ask customer to check that
USB modem well plugged
1 Check the custo-
mer usually using
modem to connect
server (not LAN)
2 Check the modem
connection
3 Check if the
modem is a neo-
post one
DBX 36
011
Modem route not allo-
cated
DBX 36
014
Modem remote dis-
connection
Check servers status
DBX 36
015
There is a modem
issue
1 Try switch off and on and retry
2 Swap the modem
DBX 36
017
Modem device not
ready
Turn off, unplug phone cable, turn on plug phone
cable and retry
DBX 36
018
Modem detect a voice
answer
Check servers phone num-
bers
DBX 36
019
Server not answering
using modem connec-
tion
Check phone number Contact back office to know
server status
DBX 36
020
No carrier found on
the analog connection
1 Check phone cable connection
2 Check phone line with analog phone
3 Ask the customer to ask for a check from his
phone line supplier
DBX 36
021
No dial tone detected 1 Check the phone cable connections
2 Check the line with analogical phone.
3 Reset system with phone line unplugged, plug it
again and retry connection
DBX 36
023
Modem bad phone
number
Check server phone number: Press 13 on nume-
ric keypad enter Supervisor pin code and press
OK Press 9.2 and check phone numbers
DBX 36
024
The phone lie is busy Check if there is any device using the line and
retry when the line is free. Check the line with ana-
log phone and contact phone sline supplier if the
line always busy
Code Description Helpdesk On site