User guide

Error Code
679
16
DBX 36
037
Device not authorized
on this phone number
Check server phone number: Press 13 on nume-
ric keypad enter Supervisor pin code and press
OK Press 9.2 and check phone numbers
DBX 36
038
Server not responding Contact the OLS Back office
DBX 36
039
unknown device type.
Customer may use
non Neopost modem
1 Identify modem.
2 Try with new modem
DBX 36
040
port already open Please turn off, unplug the modem cable, turn on
and retry
DBX 36
041
Modem disconnection 1 Check if the cable is not damaged and well
plugged.
2 Check the line with analogical phone
DBX 36
043
Name exist on net Please turn off, unplug the modem cable, turn on
and retry
DBX 36
044
Server general net fai-
lure
Check servers status
DBX 36
050
request modem time
out
Check servers status
DBX 36
051
Modem cannot get
LAN access
Check servers status
DBX 36
052
modem netbios error Check servers status
DBX 36
053
server out of resour-
ces
Check servers status
DBX 36
056
Too many line errors.
Maybe a lot of noise
on phone line
1 Check if the cable is not damaged
2 Use analogical phone to test the line. If noises,
then the customer has to contact his phone provi-
der
DBX 36
059
no remote encryption,
probably a server
issue
Check servers status
DBX 36
063
DBX 36
064
No phone line detec-
ted by the modem
Check that the phone cable is well plugged in the
modem and in the wall socket and not damaged.
Code Description Helpdesk On site