User guide

Error Code
685
16
DPA 34
003
The meter is faulted Swap PSD
DPA 35
000
technical error
DPA 35
002
There are two root causes for this message.
First one the most frequent is: That the message will
appear if you made credit reset and the transaction is
not successful and after you try to do a credit reset
with a different amount from the previous failed credit
reset. User have to perform a successful credit reset
with the same amount to ba able any different credit
reset. Note in every country except Germany the
user can frank.
The second root cause may be that: Maximun reset-
ting limit reach Or total credit amount reach
Retry resetting with
previous amount up
to successful reset
transaction.
DPA 36
000
Handshake between
server and PSD is
failed
The system can talk but
something wrong between
PSD and back office.
Remote action: check the
PSD back office status
DPA 36
001
Device unable to con-
nect to spine
Contact back office to know aspirrine server status
DPA 37
001
Connection with server
have been set but con-
nection with server
have been lost
Check machine and wall socket connection wiring
Retry
DPA 37
002
Connection with server
have been set but ser-
ver took too many time
answer
Contact Server support team to check server sta-
tus
DPA 37
004
Connection with server
have been set but sys-
tem unable to send
messages to server
Contact Server support team to check server sta-
tus
DPA 38
003
Connection server
failed It's a generic
message see if there's
a second message
more accurate on the
root cause
Try to get the other error message to understand
root cause
Code Description Helpdesk On site