User guide

Error Code
692
16
DWA 05
000
No status change of
the dynamic scale
motor encoder (inter-
nal sensor)
1 Take out envelopes in the
machine if any -
2 power Off, then On the
machine (or unplug) - if
this message appears
again: - ask the operator to
Take out the Dynamic
Scale , - mail temporarily
with the Weigh Platform
instead,
Check motor enco-
der/ motor/belt/main
board/motor con-
nectors
DWA 07
000
The dynamic scale
software is most pro-
bably corrupted
(detected at start up)
1 Operate a dynamic scale software Download
(and ask the customer to call OLS) -
2 Or ask the operator to Take out the Dynamic
Scale , mail temporarily and uses a Weigh Plat-
form instead,
DWA 11
000
the Envelope length is
out of specification
(over 330mm/ 13") to
be mailed with the
dynamic scale
1 Try to mail the envelope in portrait mode (verti-
cally)
If this envelope cannot be processed by the
Dynamic Scale please tell customer to weigh the
envelope on the WP , and use a Label
DWA 11
001
the Envelope length is
out of specification
(dynamic scale), less
than 120mm / 5"
1 ask the customer to weigh the envelope on the
WP , and use a Label
DWA 11
002
there is an envelope
jammed in the dyna-
mic scale area: entry
sensor
1 Take out the envelope that is on the Dynamic
scale
2 Clear the message (press OK key)
3 Check the mail, then continue the "entry sen-
sor" may need to be cleaned (dust , etc..) or
replaced
DWA 01
000
the "dynamic scale
entry"sensor is mas-
ked at power on
Ask customer to check if
there is any part in the
entry of the dynamic scale,
(left side)
1 Most probably an
envelope is in the
entry sensor area of
the dynamic scale
If not, the sensor is
damaged and need
some repair
DWA 01
001
the "dynamic scale
oversize"sensor is
masked at the power
on
Ask customer to Take out
any on the oversize sensor
(left side of the dynamic
scale) and restart system
1 Most probably an
envelope is in the
oversize sensor
area
If not, the sensor is
damaged and need
some repair
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