User guide

Error Code
697
16
DWA 02
007
the weight on the
Dynamic scale is too
light: less than 3gr or
0,1oz
1 Take out the envelope and press the OK key to
clear the message
2 Mail it with the weight platform and use a label
or in "weighing Off"
DWA 04
000
the dynamic scale
"thickness" sensor
detects a negative
value:
1 Take out the envelope , and press on OK key to
clear the error
2 If it is still occurring, may be the sensor needs to
be replaced ( the sensor cabling may be inverted,
etc..)
DWA 04
001
the dynamic scale
"thickness" sensor
value is above the
maximum: over 16mm
1 Take out the envelope
2 Mail it with the Weigh Platform instead
if it occurs again, maybe, the thickness sensor is
damaged and needs to be replaced
DWA 04
002
the dynamic scale
"thickness" sensor
value is not at "0"
when a batch starts
1 Take out the envelope
2 Mail it with the Weigh Platform instead
3 If it occurs again, maybe, the thickness sensor is
damaged and needs to be replaced warning !:
envelopes may be measured with an undue lower
value
DWA 05
000
No status change of
the dynamic scale
motor encoder (inter-
nal sensor)
1 Take out envelopes in the
machine if any -
2 Power Off, then On the
machine (or unplug)
3 If this message appears
again:
- ask the operator to Take
out the Dynamic Scale
- mail temporarily with the
Weigh Platform instead,
Check motor enco-
der/ motor/belt/main
board/motor con-
nectors
DWA 07
000
The dynamic scale
software is most pro-
bably corrupted
(detected at start up)
1 Operate a dynamic scale software Download
(and ask the customer to call OLS)
2 Or ask the operator to Take out the Dynamic
Scale , mail temporarily and uses a Weigh Plat-
form instead,
DWA 11
000
the Envelope length is
out of specification
(over 330mm/ 13") to
be mailed with the
dynamic scale
1 Try to mail the envelope in portrait mode (verti-
cally)
If this envelope cannot be processed by the
Dynamic Scale please tell customer to weigh the
envelope on the WP , and use a Label
DWA 11
001
the Envelope length is
out of specification
(dynamic scale), less
than 120mm / 5"
Ask the customer to weigh the envelope on the
WP , and use a Label
Code Description Helpdesk On site