User's Manual

11 6
If you’ve verified you are using the correct type of Ethernet cables and all cables are known-working but you still can’t
connect, go to step 5.
5� Check Switch/Router Configuration Settings
Check the settings in your network switch or router (consult the documentation which came with your network switch
or router to see how to enter the utility used for configuring it). If you wish to use DHCP, ensure the DHCP server is
enabled and that the DHCP address range is properly configured.
If the VENU360 and control device have compatible network settings but still won’t communicate, traffic is likely being
prohibited by a software or hardware firewall. If connecting using a switch or router that has an enabled hardware
firewall, try disabling the firewall and then relaunching the VENU360 control app. If this fixes the problem, refer to your
switch/router documentation on how to reconfigure the firewall to allow the VENU360 control app, or ports 19272
(TCP and UDP) and port 21 (FTP), to pass through the firewall.
6� Software Firewall
If connecting using a Mac
®
or Windows
®
computer, check any enabled software firewalls in the computer. Try
disabling the firewall and then relaunching the VENU360 control app. If this fixes the problem, refer to your firewall
manufacturer’s documentation on how to reconfigure your firewall to allow the VENU360 control app, or ports 19272
(TCP and UDP) and port 21 (FTP), to pass through the firewall.