SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE SAMSUNG DCS DIGITAL COMMUNICATIONS SYSTEM System Software Release 1, 2, 3, 4 March 2000
TABLE OF CONTENTS ABOUT THIS BOOK .......................................................... 1 SPECIAL FEATURES Automatic Night Service .................................................................... 2 Manual Night Service ........................................................................ 2 Calling The System Operator ............................................................ 2 Operator Recalls ...............................................................................
ABOUT THIS BOOK This book contains instructions for special features that every telephone user may not need to know. The owner can decide who the system administrator will be and who will have access to these features. Station users can be trained on only the items that apply to them. This procedure will help control costs and telephone abuse. Several of the features listed in this book are specific to the system operator or attendant position.
SPECIAL FEATURES NIGHT SERVICE OPERATION (AUTOMATIC OR MANUAL) Your system is designed to have an alternate mode of operation generally designated as Night Service. Night Service permits incoming calls to ring differently than during normal day operation. Night Service is available on an individual tenant basis and may be set manually or automatically. While in the Night mode, each station will be limited to its individual night class of service dialing restrictions.
IN/OUT OF GROUP DISA SECURITY Any station assigned to a station group can remove itself from that group and then reenter the group at a later time. When out of the group, a station can receive calls to its extension number but not to the group. There are 30 groups and the access codes are 500–529. To create a backup or relief operator position, assign the main operator and one or more backup individuals to the operator group. All but the main operator should be out of the group.
This code will always print on SMDR reports. For information on entering and changing forced account codes, see the system administrator programming section of this book. AUTHORIZATION CODES Authorization codes are used to validate a station user and give permission to make a call. These four digit authorization codes can be either forced or optional, but if used, are always verified from a system list of 250 entries. Each authorization code has an associated class of service.
CALLER ID SPECIAL FEATURES CALLER ID SPECIAL FEATURES NOTE: The Caller ID features below require optional software and/or hardware. Please ask your installation and service company for details. INVESTIGATE The system has a system-wide abandoned calls list that stores CID information for the last 50 calls that rang but were not answered and were accompanied with valid CID information. Calls with CID information consisting of OUT OF AREA, PAYPHONE or PRIVATE will not be stored in the list.
SYSTEM ADMINISTRATOR PROGRAMMING CUSTOMER LEVEL ACCESS Before any customer programs can be accessed, you must first open system programming using the passcode you have been assigned. You must use an LCD 12B or LCD 24B keyset. Should it become necessary to change this passcode, see your service company. • While on-hook, press TRSF and then dial 200. Your display shows [ENABLE CUS. PROG. PASSCODE]. • Dial the four digit passcode. The display shows [ENABLE CUS. PROG. DISABLE]. • Dial 1 to enable.
SET DATE AND TIME DISPLAY Should it ever become necessary to correct the date and time displayed on all of the keysets, do so as soon as you notice that they are incorrect. Automatic Night Service will not work correctly and SMDR records will be of no value when the date and time are not correct. The display format is the following: W (Day of the week): Enter 0 for Sunday and 6 for Saturday. MM (Month): Enter 01 for January and 12 for December. DD (Day of the month): Enter a number in the range of 01–31.
This program is used to assign a character name or identification for each extension. To verify the system software version, press TRSF 727. If the version is V1.x, you may assign a name ten characters long. If the version is V2.x or later, you may assign a name 11 characters long. Names are written using the keypad. Each press of a key will select a character. Pressing the dial pad key moves the cursor to the next position.
PROGRAM TRUNK NAMES PROGRAM STATION GROUP NAMES This program is used to assign a character name or identification for each C.O. line. To verify the system software version, press TRSF 727. If the version is V1.x, you may assign a name ten characters long. If the version is V2.x or later, you may assign a name 11 characters long. This program is used to assign a character name or identification for each station group (501–529). To verify the system software version, press TRSF 727. If the version is V1.
PROGRAM SYSTEM SPEED DIAL NUMBERS Open customer programming and follow the instructions below. ACTION DISPLAY The system list starts with 200 numbers and can be increased in blocks of ten. The maximum amount is 500 numbers if no more than 1000 station speed dial numbers are assigned. See your service company to increase or decrease the system list. 1. Press TRSF and then dial 705 Display shows the first number SYS SPEED DIAL 500: 2. Dial the speed bin desired (e.g.
PROGRAM SYSTEM SPEED DIAL NAMES PROGRAM PERSONAL SPEED DIAL NUMBERS FOR OTHER STATIONS This program is used to assign a character name or identification for each system speed dial location. This name enables you to locate the speed dial number when you are using the directory dial feature. To verify the system software version, press TRSF 727. If the version is V1.x, you may assign a name ten characters long. If the version is V2.x or later, you may assign a name 11 characters long.
Open customer programming and follow the instructions below. ACTION DISPLAY 1. Press TRSF and then dial 105 Display shows [201] SPEED DIAL 00 : 2. Dial the station number (e.g., 205) OR press UP or DOWN to select the station and press the right soft key to move the cursor OR press the left soft key to go to step 4 [205] SPEED DIAL 00 : 3. If the selected station has no speed dial bins, this display will be shown and a new station may be selected [205] SPEED DIAL SPDBLK NOT EXIST 4.
5. Enter the name using the procedure in Program Station Names and press the right soft key to return to step 2 OR press the left soft key to return to step 3 6. Press the F key to access Program Personal Speed Dial Numbers for Other Stations OR press TRSF to store and exit programming OR press SPK to store and advance to the next program [205] SPEED NAME 01:SAM SMITH CREATE PROGRAMMED STATION MESSAGES Messages 1–10 are programmed from the factory and cannot be changed.
SET ALARM/APPOINTMENT REMINDER WITH MESSAGE 6. Enter the messages using the procedure in Program Station Names and press the right soft key to return to step 2 Keyset users can set their own alarms but standard telephone users cannot. The system administrator can set alarm/appointment reminders for other stations in the system. 7.
MANAGING KEY ASSIGNMENTS You can view station key assignments and add extenders to some of the programmable keys for easy one touch operation of frequently used features. An extender is a number that makes an otherwise general key very specific. Adding the digit “4” to a PAGE key defines this key for paging zone four. Adding “225” to a directed pickup key will define this key as pickup for extension 225 only. The key must already be assigned by the installing technician. 3. Enter the key number (e.g.
PROGRAMMING ACCOUNT CODES This program is used to add or change account code entries. PROGRAM KEYS KEYPAD - Used to enter the account code (allowable digits 0–9). UP & DOWN - Used to select entry number. FLASH & TRSF - Used to view and change only the used entries. SPK/RLS - Used to clear data. SETTING INDIVIDUAL FORWARD NO ANSWER TIMERS Each station can have an individual Forward No Answer timer to accommodate station users with different individual work habits.
PROGRAM KEYS ADDING NAMES TO THE TRANSLATION TABLE This program allows the system administrator or technician to associate a CID or ANI number received from the Central Office with a name programmed in this translation table. If there is no match between a received number and a name in this table, [no CID name] or [no ANI name] will be displayed. The translation table consists of 250 (350 if the version is V4.x) entries which each entry comprised of ten digit telephone number and a 16 digit name.
ASSIGNING STATIONS TO THE DIAL BY VOICE FEATURE CUSTOMER SET RELOCATION This program allows stations to be assigned to a voice dialer (optional equipment required) to dial a personal speed dial number. This program is used to swap information associated with two stations. All assignments such as trunk ring, station group, station COS, station speed dial etc. will follow this program. 12 button keysets and 24 button keysets can be exchanged.
ACTION DISPLAY 1. Press TRSF 315 Display shows SET RELOCATION EXT _ EXT 2. Enter first station number (e.g., 202) Press RIGHT soft key to move cursor SET RELOCATION EXT 202 EXT _ 3. Enter second station number (e.g., 210) Press RIGHT soft key to enter data SET RELOCATION EXT 202 EXT 210 4. Display will return to STEP 1 Go to STEP 2 OR press TRSF to store and exit programming.
N O T E S SYSTEM ACCESS CODES The SAMSUNG DCS telephone system has preset (default) feature access codes that use the following number plan. These codes can be used if a key is not available for the feature you want to use. Standard telephone users must always dial these codes.
