TABLE OF CONTENTS ABOUT THIS BOOK ....................................................................................1 THINGS YOU SHOULD KNOW DCS KEYSET USER GUIDE ................................................2–9 OUTSIDE CALLS Making an Outside Call ................................................................................................10 Answering an Outside Call..........................................................................................10 Universal Answer ...................
DIALING FEATURES CUSTOMIZING YOUR KEYSET Speed Dialing ..................................................................................................................25 Programming Personal Speed Dial Numbers ..............................................25–26 One Touch Speed Dialing............................................................................................26 Last Number Redial ......................................................................................................
ADD-ON MODULE 32 Button Module with Keyset / 64 Button Module with Keyset...................57 SVMi E-Series ..................................................................................................58 Accessing your Mailbox ...............................................................................................59 SVMi E-Series Subscriber Services Menu Diagram .....................................60–61 Getting Started .........................................................................
THINGS YOU SHOULD KNOW USER ORIENTATION DCS telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone system. The keys with paper designation strips are programmable keys. This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset. See the system manager to get your most frequently used features assigned to your programmable keys.
Outside calls appear on individual line keys if they are assigned. When an individual line is not assigned to its own key, it will appear on a CALL button.Your outside calls will light green on your keyset and red on other keysets. You never lose sight of your calls while they are on hold.They stay right where you put them and are identified with a green flashing light if the key has a tri-colored LED. SYSTEM TONES The system provides several tones to assist you.
LCD 24B KEYSET LAYOUT LCD 12B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover.
STD 24B KEYSET LAYOUT BASIC 12B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover.
7B KEYSET LAYOUT OUTSIDE CALLS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. 3 PROGRAMMABLE KEYS WITH TRICOLORED LIGHTS (1, 2, 3) Used for CALL buttons, intercom calls, outside lines and many other system features.
UNIVERSAL ANSWER CANCELLING CALLBACK Outside lines may be programmed to ring a general alerting device. To answer calls ringing this device, dial 67 or press the UA key.This device can operate in any one of the six different ring plans. A callback will be canceled if not answered within 30 seconds. If you have set a callback, your CBK key will light.
AUTO ANSWER MODE INTERCOM CALLS When another station calls you, your keyset will sound a brief attention tone and then automatically answer the call. CALLING OTHER STATIONS • • • • • Dial the extension number or group number. Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK before you begin dialing. CALL PROCESSING AUTO CAMP-ON When you want to automatically camp on to a busy station without pressing the camp on button every time you call a busy station, you can set your phone for auto camp-on. • • • With the handset on-hook, press TRSF and then dial 110. Dial 081 to turn on auto camp-on or 080 to turn it off. Press TRSF to store your selection.
HOLD RECALL TRANSFERRING CALLS If you leave a call on hold longer than the hold timer, it will recall your station. The button that the call appears on will have a slow flashing amber light. Transfer is used to send any call to another extension in one of two ways. You can do a screened transfer by informing the other extension who is calling or you can do a blind transfer without notification. • • When your phone rings, lift the handset or press the ANS/RLS key to answer the recall.
TRANSFER TO VOICE MAIL This feature is used to send a call directly to a voice mailbox.Your keyset must have a correctly programmed VT key to accomplish this. To transfer a call directly to a voice mailbox: • • While on a call, press the VT key and dial the mailbox number. Hang up when dialing is completed. NOTE: To leave the conference, hang up. Control is passed to the next internal station.
3. When a station user places his/her keyset in Forward All mode and he/she does not have a FORWARD ALL key, the TRSF key will light to indicate Forward All has been set and calls to this station have been transferred elsewhere. • • FORWARD BUSY To forward calls when you are on the phone: • • Dial 602 plus the destination you want the call to forward to. Receive confirmation tone and hang up. FORWARD DND To forward your phone when you activate DND.
STATION CALL PICKUP To pick up (answer) a call ringing at another station, lift the handset and dial 65 plus the extension number of the ringing phone. If you have a DP key assigned with a station number, you only need to press this DP key with the flashing light to answer this ringing station. After the other party (or parties) has joined the conversation and you wish to return privacy to the line so that no one else can join the conversation, press the PRB key a second time, the PRB key LED will be off.
DIALING FEATURES 12 BUTTON KEYSET PROGRAMMABLE KEYS LAYOUT 24 BUTTON KEYSET PROGRAMMABLE KEYS LAYOUT SPEED DIALING You can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers 500–999 or from your personal list of numbers 00–49. Your system may be set for 950 system wide numbers. If so the system speed dial access codes are 050~999 and the station speed dial codes are 000~049. • • • With the handset on-hook, press the SPD key or dial 16.
LAST NUMBER REDIAL AUTOMATIC REDIAL/RETRY To redial the last telephone number you dialed, press the LNR key or dial 19. NOTES: When you are making an outside call and you receive a busy signal, the system can automatically redial the number for you. It will automatically redial at a pre-programmed interval for up to 15 attempts. 1. If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK or MONITOR before you begin dialing. 2. Redial does not apply to intercom calls.
MEET ME PAGE PAGING AND MESSAGING • • • • • • • MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers in the idle condition: • • • • Lift the handset. Press the PAGE key or dial 55. Dial the desired zone number 0, 1, 2, 3 or 4. After the attention tone, make your announcement. Lift the handset. Press the Meet Me Page (MMPG) key or dial 54. Dial the desired zone number. After the attention tone, instruct the paged person to dial 56. Press WAIT or TRSF.
To retrieve an automatically parked call: • • Dial 10 plus the number that was announced. If you have a PAGPK key, press it and dial the number that was announced. If you have a PARK key, press it and dial the announced orbit number. You will be connected to the parked call. RETURNING MESSAGES • • • Press the MSG key or dial 43. The first station that left a message will be called automatically. If that station does not answer, your MSG light will stay on.
You can set the level of background music by using the VOL keys while listening to the music. This does not affect the speakerphone level. CONVENIENCE FEATURES ESTABLISHED CALL PICKUP DO NOT DISTURB Use this feature when you want to block calls to your keyset. To pick up an established call in progress at a single line extension connected to a computer modem on your PC. • • • While on-hook, press the DND key or dial 401. The DND key lights steady red to remind you of this mode.
NOTE: Display keysets can show a reminder message. See Alarm Reminder Messages under Display Features. ANSWERING THE DOOR PHONE When you are programmed to receive calls from a door phone: • • • You will receive three short rings repeated. Lift the handset or press ANS/RLS or the MONITOR key. You are connected to the door phone. If an electric door lock release is installed, dial 13 to unlock the door.
• • • • While on-hook, press TRSF and then dial 100. Dial your four digit station passcode. Dial 1 for locking outgoing, 2 for locked all calls or 0 to unlock. Press TRSF to store your selection. When you receive an off-hook voice announcement, if you are using the handset, you will hear the announcement over the handset receiver. If you are using the speakerphone, you will hear the announcement over the keyset speaker. In both cases, you can continue to speak to the original party.
IN GROUP/OUT OF GROUP If your keyset is assigned to a station ring group, you can remove your keyset from the group and then put it back in. While you are out of the group, you can receive calls to your extension number but not calls to the group number. If you have an IN/OUT key with the group number assigned. • • Press the IN/OUT key. It will light red when your keyset is in the group. Press the IN/OUT key again to exit the group and turn the light off. Repeat as necessary.
SET ANSWER MODE (INTERCOM) You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions): • • • HOT KEYPAD While on-hook, press TRSF and then dial 103. Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce. Press TRSF to store your selection.
• • Dial 061 to turn ring preference on or 060 to turn it off. Press TRSF to store your selection. DISPLAY FEATURES DISPLAY SPEED DIAL NAME This option allows you to view the name associated with a speed dial number as it is dialed. • • • With you handset on-hook, press TRANSFER and then dial 110. Press 111 to turn DISP SPDNAME on or 110 to turn it off. Press TRANSFER to store your selection.
CALL LOG formed of what is happening and where you are. In some conditions you are prompted to take an action and in other cases you receive directory information. The system can log both incoming and ooutgoing calls placed from or to your telephone.You must have a LOG button programmed on your keyset and assigned a review list. Each IN and OUT list can be up to 50 numbers maximum. They are assigned in blocks of 10 each. To view your incoming and outbound call logs: • • • • • • Press the LOG key.
VIEWING MESSAGE INDICATIONS DIAL 9 W X Y ( 9 You can view all of your message indications before you return them: DIAL : = [ ] • • • NOTE: When the character you want appears on the same dial pad key as the previous character, press UP to move the cursor one space to the right. To cancel an individual alarm and reminder message: • With the handset on-hook, press the MSG key with the red flashing light. The first station that left a message indication will be displayed.
• • TEXT MESSAGING When you reach a key listed below, dial the corresponding extender. Press TRSF to store and exit programming. KEY DESCRIPTION EXTENDER BOSS ......................Boss and Secretary ..................1–4 DP ............................Direct Pickup ............................Extension or station group number DS ............................Direct Station ............................Any extension number FWRD ....................Call Forwarding ......................0–7 GCONF .........
At all times after step 1 you can talk and listen to your caller while repeating steps 2. The following example will better demonstrate how to use Text Messaging. In this example station 201 is making an off hook voice announcement to station 205 who after hearing the announcement will respond with a text message.
NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources in the iDCS required for receiving CID data. If there are no CIDDSP’s available at the time a call comes in, this is the message you will see on your display. NOTE:The Caller ID features require optional software and/or hardware. Please see your service and installation company for details.
NOTE: Your telephone system must have LCR correctly programmed to redial the saved number. If LCR is not being used on your system, you will not be allowed to STORE CID numbers. INQUIRE CALLER ID PARK/HOLD INFO • • • If you are informed that an incoming call is on hold or has been parked for you, you may view the Caller ID information before you retrieve the call. This will influence how you choose to handle the call. Press the REVIEW key, OR Press the CID key and then press the REVIEW soft key.
SVMi E-Series ADD-ON MODULE 32 BUTTON MODULE WITH KEYSET The 32 button module is used when you need more programmable keys added to your keyset. The 32 tri-colored LED’s provide better visual indication of call status and call progress. The extra programmable keys are used exactly like the one on your keyset. Make them DSS/BLF keys or any combination of feature keys. The 32 button does not support executive off-hook voice announce (OHVA) and does not have a microphone.
ACCESSING YOUR MAILBOX [Also known as Subscriber Services Menu] SVMi E-Series Subscriber Services Menu Inside Callers [Subscriber logging in from their Desk] • • SVMi-8 Subscribe Calais Executary Dial the SVMi E-Series access number or press the key assigned to ring SVMi E-Series [VMMSG]. Enter your personal password when prompted (the default password is 0000).
GETTING STARTED Using your new SVMi E-Series Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial.
0 PLAY MENU OPTIONS EXIT TO AUTO ATTENDANT # PERSONAL SERVICES 99 Change playback speed of the recording. There are two levels of speed during playback. Dialing this code will toggle between the two speeds. 0 Play options. Pressing this key will play all the menu options available to you from this point. 1 or 3 LISTENING TO OLD OR NEW MESSAGES 00 Hear the time and date, and sender's information of the message you just heard. Sender information is not available on outside calls.
b) Record your message at the tone. After recording the message, you will hear the Send Menu with the following functions: 1 2 3 4 5 6 # Review Continue Recording Discard and Re-Record Set Message Attributes (Delivery Options) Schedule Future Delivery Save and Send then Send a Copy to Someone Else Save and Send the Recording Note: ALL Access Manager options MUST be individually allowed by the System Administrator for each Subscriber.
play your primary, No Answer greeting during the day (when you are available) and will NOT ring your extension but simply play your Night greeting during the night (when you are not available). Note: This does NOT use the Day and Night schedules of the phone system. It is solely controlled by the Subscriber’s Availability Schedule. 8 Pause / Resume Exit from Access Manager 0 Play All Options # Play Access Coverage Example:“Hi this is John Smith. I'm sorry I am not available to answer your call.
6 Edit Personal Greetings Setting Up Message Alert: You may also edit/record each one of the greetings (1-9) at any time. ■ From the Subscriber Services Menu press [6] for Mailbox Administration. Select a greeting number to edit and follow the instructions to record your greeting.
This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. 5 6 # Auto Play New Messages PERSONAL SERVICES If this option is enabled, after you enter your password correctly any new messages will immediately begin to play.To enable (or if already enabled toggle and disable) this feature: The Personal Administration Menu is used to set your password and record your name. Many of these features must be allowed by the System Administrator.
Note: Remember if you know what digits to press, you can enter them at any time you do not have to wait to be prompted. This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber menu to press zero for more options. This enables you to still be able to find out what to do if you were to get lost and extended prompting was disabled. PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes to basic setup settings, that are rarely changed.
AME Password SHORTCUTS If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your station password to listen to messages being left. This will prevent unauthorized people from listening to messages being left for you. Calling If the password option is turned on, while a message is being left, press the flashing AME indicator and enter your station password (not your SVMi E-Series password). You will then hear the message being left.
PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 25 _________________________ _________________________ 01 _________________________ _________________________ 26 _________________________ _________________________ 02 _________________________ _________________________ 27 _________________________ _________________________ 03 _________________________ _______________
