Warranty Guide

DeckWise®, The Ipe Clip® Fastener Company, LLC
Solid Hardwood Deck Tiles and Edge Trim Pieces
Thank you for purchasing our solid hardwood deck tile and/or hardwood deck tile edge trim. We are
confident you will be happy with the quality and performance of our products and we are proud to offer
to the original purchaser a non-transferable 20 Year Limited warranty. Please refer to our terms and
conditions for details.
Terms and Conditions:
DeckWise®, The Ipe Clip® Fastener Company, LLC warrants that at the time of sale by an authorized
dealer, the components of the solid hardwood deck tiles to be free of defects in material and
workmanship for 20 years in accordance with the terms. This will cover material defects resulting in
failure of the deck tiles for residential and commercial applications. THIS LIMITED WARRANTY IS ISSUED
IN LIEU OF EVERY OTHER EXPRESSED AND ALSO IMPLIED WARRANTIES, COUNTING THE WARRANTY OF
FITNESS, AS WELL AS EXPRESSLY OMITS LIABILITY FOR ANY CONSEQUENTIAL DAMAGES.
The terms of this warranty state that when used in applications and installed per deck tile connector
manufacturer instructions and as suggested on the www.DeckWise.com website, our deck tiles are
guaranteed to resist rot for 20 years from original purchase date.
This warranty does not cover damages from improper installation, abuse, alteration, disasters, misuse
and treatment in manner other than as intended. This warranty does not cover costs of removal,
installation, reinstallation, decking materials, installation tools, and assumes no loss of use, liability for
incidental or consequential damages. No claims shall be accepted for the following reasons: cupping,
checking, splitting, twisting, shrinking, staining, warping, discoloration, mold, fungus, or insect attack.
Material covered must not be in direct contact with ground or standing water and must be used in a
design which allows for adequate airflow under deck boards and not subject to any moisture issues or
standing water. Furthermore, the design and build of any structure must include adequate pitch for
proper water drainage and runoff.
Any claims must be submitted in writing to DeckWise®, The Ipe Clip® Fastener Company, LLC. Material
must be installed at location of original delivery address unless previously agreed upon in writing.
Installation shall only contain solid hardwood deck tiles purchased from an authorized DeckWise®
dealer/re-seller, unless previous written acceptance of notification is obtained from DeckWise® no later
than 7 days from original purchase date. If jobsite is to contain solid hardwood deck tiles from prior
suppliers, post suppliers or mixed sources; prior jobsite photo documentation and verified written
notification to DeckWise® shall be made stating that the solid hardwood deck tiles to be warranted is in
proximity to solid hardwood deck tiles purchased from other suppliers. DeckWise®, The Ipe Clip®
Fastener Company, LLC, reserves the right to demand and require further documentation of jobsite uses
if deemed necessary to clarify location of proximity of hardwood deck tile material used from other
sources.