Use and Care Manual
83
TROUBLESHOOTING
Cannot view online footage
using my external
IP address
• Sometimes your router will not allow you to view the footage with your
external IP address because the DVR is connected to the same router. Try
typing the DVR's internal IP address in the address bar.
• If using a port other than 80, add your port forwarded port to the end the
IP address.
• See the NETWORK SETUP section for setup instructions.
Cannot view the DVR
through a remote Internet
connection
• Port forwarding may not be set up correctly.
• The external IP address of the DVR may have changed. Try setting up a DDNS
account to stay connected with the latest IP information.
• The ISP may be blocking port 80.Try changing HTTP Port to 8080. Be sure to
recongure the port forwarding.
• Refer to the NETWORK SETUP section of the manual for detailed instructions
on REMOTE VIEWING set up.
The browser keeps
freezing/I can't play
the footage
• Make sure you have an up-to-date browser to view the footage with the
proper ActiveX options.
• Make sure the browser is Internet Explorer. The software will not play on any
other browser.
• Download all Windows Updates to make sure you have the latest version of
Windows and Internet Explorer.
The video is choppy when
viewing live footage online
• When multiple Users view the DVR at the same time, it slows the connection
to the DVR. Try accessing the DVR at a later time.
• The speed of your Internet connection may be too slow. Check with your ISP if
the video seems to be choppy no matter when you check it.
• It is normal to experience a small time delay between the live footage and the
network viewing.