Use and Care Manual

71
Cannot view online
footage using my external
IP address
• Sometimes your router will not allow you to view the footage with your external
IP address because the DVR is connected to the same router. Try typing the DVR's
internal IP address in the address bar.
• If using a port other than 80, add your port forwarded port to the end the
IP address.
• See the NETWORK section for setup instructions.
Cannot view the DVR
through a remote Internet
connection
• PORT FORWARDING may not be set up correctly.
• The external IP address of the DVR may have changed. Try setting up a DDNS
account to stay connected with the latest IP information.
• The ISP may be blocking port the port you selected.Try changing HTTP Port to
5000. Be sure to reconfigure the port forwarding.
• Refer to the NETWORK SETUP section of the manual for detailed instructions on
REMOTE VIEWING setup.
The browser keeps
freezing/I can't play
the footage
• Make sure you have an up-to-date browser to view the footage with the proper
ActiveX options.
• Make sure the browser is Internet Explorer. The software will not play on any other
browser.
• Download all Windows Updates to make sure you have the latest version of
Windows and Internet Explorer.
The video is choppy when
viewing live footage online
• When multiple Users view the DVR at the same time, it slows the connection to
the DVR. Try accessing the DVR at a later time.
• The speed of your Internet connection may be too slow. Check with your ISP if the
video seems to be choppy no matter when you check it.
• It is normal to experience a small time delay between the live footage and the
network viewing.
Troubleshooting