Troubleshooting Guide

TROUBLESHOOTING

INSTALLATION
ANSWERSQUESTIONS
A.The latch does not operate
correctly after installation.
1. Make sure the backset on the latch is set to the proper length. Installation Guide P.05
2.
Make sure prior to installation latch bolt is retracted and key is not in lockset when installing the deadbolt. Installation Guide P.07
3. Please restore to factory setting and enter the default Master Code to set up the lock. User Guide P.10
B. Feel a bump while turning
the thumbturn or the key?
1. Please execute lock & unlock function to allow the motor to reposition itself again.
2. The battery is low if the battery indicator light keeps ashing. Please replace with four new batteries.
3. Please restore to factory setting and enter the default Master Code to set up the lock. User Guide P.10

OPERATION
ANSWERSQUESTIONS
A. Battery indicator keeps
ashing.
1. The batteries are getting low, please replace with four new batteries for the best performance (alkaline batteries only ).
B. Keypad not responding. 1. Make sure the batteries are installed properly.
2. The batteries are getting low if the battery indicator keeps ashing. please replace with four new batteries for the best
performance (alkaline batteries only ).
3. Make sure the cable is well-connected to the port, and was not damaged during installation.
4. Please make sure the lock has been set up and complete the bolt direction determination.
D. What should I do if wrong
code was entered?
1. Press button once and continue to input code according to regular procedures.
C. Master Code can not be
changed.
1. Please refer to User Guide P.10 to restore factory setting and reprogram all codes.
E. Can not delete all User
Codes.
1. Make sure the whole code entering process is completed within 30 seconds, otherwise the unit will time out.
2. Make sure the
Master Code has been entered correctly.
C. Fail to set up the lock. 1. Please make sure the lock is installed correctly.
2. Please install the fresh batteries and make sure the cable is connected correctly.
3. After installation, enter default Master Code 123456 to complete the bolt direction setting.
F. Can not add a new
User Code.
1. Make sure the whole code entering process is completed within 30 seconds, otherwise the unit will time out.
2. Make sure the
Master Code has been entered correctly.
3. The new User Code will not be accepted when the capacity is full. Try to delete any or some existing User Codes and then
add new one(s) again. A User Code must be at least 4 to 6 digits.
M. I cannot remove my key
unless it is in the locked
position.
If the lock appears to be damaged or does not operate properly, please contact customer service for further assistance.
1. Un-install the interior and exterior assemblies.
Before re-installation, please follow these guidelines:
Installation Guide P.07
1) Make sure the bolt is in the retracted position.
2) Do not have any key in lock cylinder.
3) Make sure the torque blade is inserted horizontally.
K. The red indicator is still on
after setting is completed.
1. Check if [SET] button is jammed.
2. Re-install the batteries.
1. Un-install the interior and exterior assemblies.
Before re-installation, please follow these guidelines:
Installation Guide P.07
1) Make sure the bolt is in the retracted position.
2) Do not have any key in the cylinder durring installation.
3) Make sure the torque blade is inserted horizontally.
2. Reset the unit to factory settings and reprogram the Master Code and User Codes.
J.
How to operate the lockset
in darkness?
1. Press any button to activate the lockset back light.
L. The lockset locks when I
enter my code and
unlocks when I press the
.
H. Lockset is not able
to unlock / lock by
keypad.
1. Make sure you have entered the correct User Code.
2. The battery is low if the battery indicator light keeps ashing. Please replace with four new batteries.
3. Make sure the cable is rmly connected.
4. Check the cable for any damage that may have occurred during installation.
5. Make sure the batteries are properly installed. (Alkaline batteries only)
6. Check the strike plate to make sure it is properly aligned and clear so the bolt can freely move in the hole.
G. "Auto lock" does not
function.
1. The batteries are low on power if the battery indicator keeps ashing. Please replace with four new batteries for the best
performance (Alkaline batteries only).
2. Please refer to User Guide P.08 to enable the Auto-Lock function.
I. Lockset is unable to reset.
1. Please refer to User Guide P.10 to restore factory settings and reprogram all codes.
2. The battery is low if the battery indicator light keeps ashing. Please replace with four new batteries.
G32-000002J Rev. 20/06-00