User's Manual

Troubleshooting
If you experience any difficulties with your Demand Series speakers, try the suggestions below. If you still have
problems, contact your Definitive Technology Authorized Dealer for assistance.
1. Audible distortion when the speakers are playing at loud levels is caused by turning up your receiver or amplifier
louder than the receiver or the speakers are capable of playing. Most receivers and amplifiers put out their full-
rated power well before the volume control is turned all the way up, so the position of the volume control is a poor
indicator of its power limit. If your speakers distort when you play them loud, turn the volume down!
2. If you experience a lack of bass, it is likely that one speaker is out of phase (polarity) with the other and needs to
be rewired with closer attention to connecting positive to positive and negative to negative on both channels.
Most speaker wire has some indicator (such as color-coding, ribbing or writing) on one of the two conductors to
help you maintain consistency. It is essential to connect both speakers to the amplifier in the same way (in phase).
You may also experience lack of bass if the bass volume knob is turned down or not on.
3. Make sure all your system interconnects and power cords are solidly in place.
4. Check that no foreign objects or liquid has entered the speaker cabinet.
Service
Service and warranty work on your Definitive loudspeakers will normally be performed by your local Definitive
Technology dealer. If, however, you wish to return the speaker to us, please contact us first (https://
www.definitivetechnology.com/contact-us), describing the problem and requesting authorization as well as the
location of the nearest factory service center. Please note that the address given in this booklet is the address of our
offices only. Under no circumstances should loudspeakers be shipped to our offices or returned without contacting
us first and obtaining return authorization.
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