Owner's Manual
Table Of Contents
- Owner’s Manual
- Contents
- What you can do with this unit
- Accessories
- Part names and functions
- Positioning
- Connections
- Connecting a TV
- Connection 1: TV equipped with an HDMI connector and compatible with the eARC (Enhanced Audio Return Channel) or ARC (Audio Return Channel)
- Connection 2: TV equipped with an HDMI connector and incompatible with the eARC or ARC / TV equipped with an optical digital connector
- Connection 3: TV equipped with an HDMI connector and incompatible with the eARC or ARC / TV equipped with an analog connector
- Connecting a playback device
- Connecting the power cords
- Connecting a TV
- Playback
- Settings
- Troubleshooting
- Power does not turn on / Power is turned off
- Operations cannot be performed through the remote control unit
- Trouble teaching this unit remote control commands
- No sound comes out
- Music cuts out or delays sometimes
- The HDMI Control function does not work
- Audio can be heard coming from the TV’s speakers
- I hear a delay when using the external input with my TV
- Bluetooth playback does not work
- Cannot connect the sound bar to the network
- Connecting to a network using an iOS device
- Connecting to a WPS network
- This unit takes long time to turn on
- Resetting factory settings
- Resetting the firmware to the default state
- Appendix
- Setup Guide
12
MY SOUND BAR WON’T CONNECT TO MY NETWORK
- Make sure your mobile device is connected to your wireless network before setting up your sound bar.
- Alternatively, you can connect your sound bar to your network router using an Ethernet cable sold
seperately. Once connected via Ethernet, the HEOS App should recognize the sound bar and you
can manually move it to your wireless network using “Settings” - “My Devices” - “(Device Name)” -
“Advanced” - “NETWORK SETTINGS”.
I DON’T HEAR THE TV SOUND COMING FROM THE SOUND BAR
- Check cable connection between the sound bar and your TV and other devices. Ensure cables are fully
connected and connected to the right ports.
- Ensure that TV Speakers are “Off” in your TV settings menu*
- If you are using HDMI eARC/ARC as your connection between your sound bar and your TV, ensure
that “ARC” setting is “On” in your TV settings**
* NOTE: “TV Speakers” settings may be labeled as Receiver, or External speakers depending on your
make of TV.
** NOTE: Not all TV’s have these settings.
- Verify that CEC functions are enabled in your TV settings.
- Check that the connections between your sound bar and your TV are synced with the settings in the
HEOS app. To nd out the TV input settings, open the HEOS App and navigate to Music View >
Settings > My Devices > TV Input
- To update the connection go to Music View > Settings > My Devices > TV Input > Select the Input
type that currently connects your sound bar and your TV.
Basic Troubleshooting
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