User's Guide

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58 | Dejero EnGo 3x User Guide
Troubleshooting
No display on Preview screen
If you do not see a video on the Preview screen, perform the following actions:
● Make sure that all cables are connected correctly.
● Verify that your video source is on and sending video.
● If necessary, select the specific video input type (HDMI or SDI), input resolution, and input
frame rate for your camera.
● Verify that the supplied video is in a compatible format.
Start-up or power problems
Problem Possible solution
EnGo does not turn
on
Make sure that the internal battery has enough charge to power the
EnGo. Connect the EnGo to a power outlet or attach a charged auxiliary
battery. After you connect to a power source, the EnGo starts
immediately. If the EnGo still does not turn on, contact Dejero Support.
EnGo does not turn
on when power
applied
Confirm that the power adapter cable connection is secure and firmly
inserted into place. If using the auxiliary battery, ensure that it is
connected properly and has enough charge.
If the EnGo still does not turn on, contact Dejero Support.
No network
coverage
Move to an area with better network coverage. The device detects an
available network automatically.
Modem error:
“One or more
modems have
malfunctioned.
Restarting this
device may resolve
the problem.”
Reinitialize the modems:
1.
Power off the EnGo.
2.
Disconnect the power source.
3.
Wait 30 seconds, reconnect the power source, and restart.
If this does not resolve the problem, contact Dejero Support.
EnGo is inactive Contact your system administrator to activate your transmitter.