User's Guide

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60 | Dejero EnGo 3x User Guide
An error message
appears on the
screen
For a full list of EnGo error messages and possible solutions, see
"Warning and error messages" on page .
Troubleshooting IFB
IFB might not be working if you encounter one or more of the following problems:
● No sound is coming through the earpiece.
● On the Preview screen, the IFB indicator stays at I.
● On the Preview screen, the IFB indicator shows X.
To resolve the problems, perform one or more of the following actions:
● Adjust the IFB volume on the receiver.
● Check the IFB connection to the EnGo. Verify that the IFB cable is connected to the correct
port on the EnGo and that you did not connect the Intercom cable to the IFB port by mistake.
If you are using the EnGo in the backpack, ensure that you are connecting the earpiece to
the IFB cable extension.
● Verify that the correct capture device is set as the default on the receiver.
If you still encounter errors, the transmitter might have an internal hardware problem. For more
information, contact Dejero Support.
Troubleshooting Intercom
If no sound is received by the headset connected to the EnGo, verify that the audio interface
device is connected to the WayPoint receiver.Verify that an audio input is connected to the input
port on the audio interface device that corresponds to the WayPoint output assigned to the
EnGo device.
Verify that the Intercom cable is connected to the correct port on the EnGo and that you did not
connect the IFB cable to the Intercom port by mistake. If you are using the EnGo in the
backpack, ensure that you are connecting the headset to the Intercom cable extension.
Use resilient mode
If there is an issue with the Dejero infrastructure, Resilient Mode appears on the Preview
screen. In Resilient mode, you can still start a transmission or transfer clips or files.
When you start a transmission, the Confirm Live Assignment dialog box appears, showing the
last receiver and output assignment used for a live transmission.
1. In the Confirm Live Assignment dialog box, perform one of the following actions:
● To use the current receiver and output for the current transmission, select Go Live.
● To change the receiver and output assigned, select Change Assignment. Select one of
the last 10 receiver and output assignments. Select Select & Go Live.