Warranty

Letter of Warranty
COSENTINO, S.A.U. (COSENTINO) guarantees the
registered owner of the installed SILESTONE
®
by
Cosentino
®
product against any manufacturing
defects for a period of TWENTY-FIVE (25) YEARS
from date of purchase. Please keep your proof
of purchase.
This Letter of Warranty shall have full validity
only when the consumer has registered within 6
months of purchase of the product, as indicated
in the corresponding section, and when the
consumer submits the original invoice or sales
receipt (indicating the purchase date and name
of the dealer of the product). The consumer shall
send the defective product to COSENTINO. In order
to be effective, this warranty must be registered
online on the website
www.warranty.cosentino.com. COSENTINO reserves
the right not to offer the free warranty service if the
requirements set forth in the preceding paragraph
are not met, or if the information provided by the
consumer is false, incomplete or illegible.
What the
warranty covers
The warranty obligates COSENTINO to replace
or repair any defective product for a period of
TWENTY-FIVE (25) YEARS under the terms and
conditions contained herein, with the same
characteristics (color, thickness, etc.) as those
of the product purchased by the customer.
This warranty covers SILESTONE
®
by Cosentino
®
quartz surfaces, designed for two-dimensional
applications such as countertops, cladding, walls
and floors permanently installed in the interior
of a dwelling (or property intended for use other
than as a residence) of the consumer or the end
user of the product. It is important that the choice
of color and finish is finalized prior to closing the
purchase since any subsequent modification of
any of these choices will not be covered by this
warranty. This Letter of Warranty is in all cases
conditional upon the strict observance by the
consumer of the instructions for use and the
maintenance of the SILESTONE
®
by Cosentino
®
product as detailed in the existing user manuals
for the various applications of the product
(www.cosentino.com).
What the warranty
does not cover
Any damage directly or indirectly caused by any
action, work or any other intervention carried
out by third parties not related to COSENTINO,
such as: problems caused by an incorrect finish
/ preparation of the product by inappropriate
installation methods or by any other modification
or manipulation of the original SILESTONE
®
by
Cosentino
®
product, such as variations in color,
thermal impact, impact damages, misuse or an
inappropriate chemical treatment, performed by
third parties not related to COSENTINO.
Damage resulting from the improper use, including,
but not limited to: (i) use of the product for
purposes other than for which it was intended; (ii)
use of the product in a way that does not comply
with the applicable technical or safety standards;
(iii) failure to follow the user and maintenance
manual; and (iv) exposure of the product on the
exterior of buildings.
COSENTINO is not responsible for damage or injury
caused in whole or in part by acts of God, job site
conditions, architectural and engineering design,
structural movement, acts of vandalism, accidents,
natural disasters, damage caused by the interaction
of other products or any other cause beyond the
control of COSENTINO.
Variations in color, tone, shade, particle structure or
gloss level variances in the material derived from
natural changes over time occurring in the different
components of the product.
Cracks in the surface aer its installation. Cracks in
the final product are not considered an indication
of defective material. The main causes of cracking
are movement, the direct application of heat on
the surface, the placement of excessive weight on
the surface or the result of scraping, bumping or
impacts to the material aer its installation.